Orchard Surgery,Melbourn
Orchard Surgery, New Road, Melbourn, Royston, Hertfordshire, SG8 6BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
Very friendly staff that went above and beyond to fit me in for an emergency appointment. Did not have to wait for more than 3 minutes in the waiting room. Excellent service & care
Visited July 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Struggling to meet demand
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
This surgery does not have enough staff to answer their phones or provide the care you'd expect. It's upsetting as the staff they do have try their best. I've had an ongoing medical condition over the last three months or so and I constantly have to fight for appointments and for doctors to take me seriously. It is not uncommon to wait on the phone for 30 minutes. It's really distressing and I feel so isolated with these symptoms. So far I've been sent for 4 blood tests and, though they have identified some issues, no treatment has been prescribed. I strongly suspect they're waiting for my bloods to come back normal so they can stop any investigations despite having multiple other symptoms. I'm not a doctor and therefore the repeating blood tests and lack of medication may be necessary but no one has told me anything or had the time to discuss possible explanations with me. It's been a really difficult couple of months and I've found myself wishing I could afford private healthcare.
Visited June 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
There has been an influx of new GPs and that seems to have coincided with a deterioration in the service provided. Reception staff always do their best to help and despite some other reviews, I've never encountered anything other than politeness and helpfulness from reception and dispensary staff. It's all very well becoming part of a PCN and valting all sorts of new services but the clinicians need to get the basics right first, such as patient care. Perhaps remembering why they became doctors in the first place might help.
Visited May 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled rude receptionists
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
rang orchard surgery as told to to give an update on patient receptionist asked what the problem was i asked her if she was a doctor as it was a personal problem she said icant put you through until i know what the problem is i told her the doctor requested me to give her an update and she got really rude and said i will try aand the phone went down after waiting nearly 3/4hr on the with phone constantly ringing eventually got answered with a grumpy receptionist but its always the same you can ring up at 08.30 and still not been answered until they decide to .
Visited March 2023
Orchard Surgery,Melbourn has not yet replied.