Orchard Surgery
Commercial Road, East Dereham, Dereham, Norfolk, NR19 1AEContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Orchard Surgery.
Reviews
-
Review titled Exceeded expectations
Rated 5 stars out of 5
by TRACY BENNETT - Posted on 15 February 2025
Recently moved to the area from the South. Online registration was very quick and easy and confirmation of registration was also quick. Rang the surgery in the morning and used the callback service which worked well. Despite the receptionist advising me to attend physio for my pain, I persisted as I did not feel it was muscular. To be fair, they put me on hold and discussed with a colleague. I was subsequently allocated an appointment that day. My experience with the doctor was excellent. She was kind, understanding and efficient and she talked me through my options. She took bloods and urine sample . To my surprise she called me early in the morning before surgery 2 days later to discuss the test results and offer me a walk in appointment for a scan at the local hospital that day! I was so grateful as I was going on holiday for a long period of time the following day and it was good to have my mind eased prior to going away. My experience of the hospital was equally great, which I shall give them a review for separately.
Visited February 2025
Review titled Orchard Surgery
Replied on 17 February 2025
Dear Mrs Bennett, Thank you for taking the time to share your positive experience. This has been shared with the team and in particular the individuals mentioned. I am hoping that you can now enjoy your holiday. Kind regards, Sarah Burleigh Business Manager
-
Review titled Very poor cqc need to investigate
Rated 1 star out of 5
by Terry cross - Posted on 19 November 2024
I have a very serious problem with stopping breathing and I have to keep pushing for last 2 years for my surgery and GP to investigate further! This is very serious i have other serious underlying health issues and all they have done is sent me for a xray last 2 weeks and not even contacted me with results lucky enough my consultant at elsie bartrums checked and found it xray was all clear but still I am having problems breathing and it's got worse! No care for me at surgery,I again contacted the surgery to try first more help last Friday morning and receptionist was meant to get me a appointment with ashma nurse but yet again nothing! This has been going on for along time,I have lost all confidence in my surgery
Visited August 2023
Orchard Surgery has not yet replied.