Orrell Park Medical Centre
Trinity Church, Orrell Lane, Liverpool, Merseyside, L9 8BUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 30 July 2024
Rang the gp at 8am this morning was happy to get through first time on ringing then was connected to the answer machine and advised I was no.30 in the queue...got down to number19 and decided to go in person to the surgery left my phone on hands free and drove there and was advised no appointments left by 8.20 am and I was still hanging on my phone waiting to be answered..the receptionist apologised and said she was the only one answering the calls and to ring back tomorrow ..not happy
Visited July 2024
Review titled Orrell Park Medical Centre
Replied on 30 July 2024
Dear Patient Thank you for taking the time to add your comments it is appreciated. I am aware of the issues you faced this morning, this is due to the practice only have 1 receptionist and one of the GP's cancelled first thing this morning. We have managed to find additional cover for today, so if you would like to ring the practice we can offer you an appointment for today. Thank you again for taking the time to add your comment. Practice Manager
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Review titled Absolute joke
Rated 1 star out of 5
by Katie - Posted on 05 July 2024
Absolute nightmare trying to get an appointment. Finally get an appointment, sit waiting 40 minutes after appointment time. Then to be told they don’t know how much longer I will be waiting. If I turned up 40 minutes late for an appointment I would be turned away!
Visited July 2024
Review titled Orrell Park Medical Centre
Replied on 30 July 2024
Dear Katie Thank you for taking the time to add your comments, they are really appreciated. Please accept my sincere apologies for the length of time you waited to see our GP, this is not something we like to hear. If you would like to give me a call so we can discuss this, then I can feed this back to the GP. Thank you again for taking the time to add your concerns. Angela Practice Manager
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Review titled Appointments
Rated 1 star out of 5
by Philip Foster - Posted on 21 May 2024
Phoned mon/Tues spot on 8am only to be told I was number 13/11 in the queue how can this be if surgery doesn't open until 8am So I pressed 1 for a call back this did not happen on either occasion I have been a patient for 17 years and watched it go downhill I have read reviews and they are a serious endicement of something that is seriously wrong with a system that asks patients to phone in to make an appointment only to be told none left because people have called in and booked appointment so why are we being told to phone in ?.
Visited May 2024
Orrell Park Medical Centre has not yet replied.
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Review titled Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
The staff and Dr's are lovely, however the whole appointment system is geared to those who do not work. I was 15 in the queue this morning and still could not get an appointment. An appointment the Dr has requested that I make! So be aware,if like me you work Monday to Friday 0730 -1800 you have zero chance unless you take time off work and then go to the Dr's to queue at 0730/0745 for them to open at 0800 to have a slim possibility of actually getting an appointment.
Visited April 2024
Review titled Orrell Park Medical Centre
Replied on 24 April 2024
Dear Patient Thank you for taking the time to provide feedback to our practice. Please accept our apologies that you were unable to get an appointment when you called the practice. I am happy to discuss this further with you, if you would like to contact the practice and ask to speak with me, if I am not available at the time, please leave your information and I will call you back as soon as possible. Thank you Practice Manager
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Review titled Rubbish
Rated 1 star out of 5
by T21 - Posted on 27 March 2024
Phone up at 8am finally get through at 8.22 to be told all appointments have gone, had a text the day before to ring up for X-ray results receptionist was not helpful at all just said ring back tomorrow (so the same problem will happen again) absolute joke of a surgery!!
Visited March 2024
Review titled Orrell Park Medical Centre
Replied on 24 April 2024
Dear Patient Thank you for taking the time to provide feedback to our practice. Please accept my apologies for the experience you had when you where trying to book an appointment with our surgery. I am happy to discuss this further with you, if you would contact the practice and ask to speak with me, if I am not available at the time please leave your details and I will ring you back as soon as possible. Thank you Practice Manager
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Review titled no doctor ever available
Rated 1 star out of 5
by Leah M martin - Posted on 23 February 2024
we have been waiting over 2 weeks to be told we cannot see a doctor complete lack of care seriously ill child with chest infection for over 2 weeks no practice manager we can never see a doctor so we feel we have no doctor at all
Visited February 2024
Review titled Orrell Park Medical Centre
Replied on 24 April 2024
Hi Leah Thank you for taking the time to provide feedback to our practice. Since you have added your comments I have called and spoken to you about your issues, hopefully we resolved these for you, but if you do have any further concerns please do not hesitate to call me to discuss them further. Thank you Practice Manager
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Review titled E-Consult is a facade
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Orrell Park uses receptionists to triage e-consults. The majority of those times, you receive a message rebuffing you, telling you "Call for an appointment tomorrow at 8am". Of course, you then can't get through the next day. They don't just make the appointment there and then if you have alerted the surgery to your health concern? What is the point of using e-consult, for the staff or patients? The website looks very modern and technological, but the practice uses none of the services that it states it does! It's very misleading. Only one time did I receive a prescription from a nurse by sending a not very nice image of my illness and specifically stating what medication I believed I needed. I really felt uncomfortable sending a photo to an unqualified receptionist to see. Another issue is I have tried to inform this surgery of pregnancies twice. The first time the receptionist shouted across the desk "what do we do with pregnant people?" to a colleague, then told me to go to the women's hospital without bothering to even take my details. I subsequently lost that pregnancy early on, and felt like I couldn't speak to a GP about it because they had nothing on file and the receptionists didn't even know what to do! For my current pregnancy, I had to be told by the hospital, that it is the GP surgery I will have my midwife appointments at. I would expect to be given this information when I speak to a receptionist about pregnancy related matters. All in all, this surgery is the worst I've had the misfortune to register with. The only positive aspect is the ability to see the wonderful asthma nurse.
Visited February 2024
Orrell Park Medical Centre has not yet replied.
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Review titled Shocking
Rated 2 stars out of 5
by Wendy - Posted on 29 November 2023
It is ridiculous to have to call at 8am to make an appointment with the GP to get blood test results, only for the calls never to be answered. I called 100times today at 8am and the phone is busy!!!! Just to get your blood test results. Why this insane practise? NHS needs to scrap this crazy rule and have a better system.
Visited November 2023
Orrell Park Medical Centre has not yet replied.
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Review titled Online Registration means nothing
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
I was initially pleased to have such a new experience, completed all the online registration forms, had a phone call to confirm the details had been received and to bring in ID and proof of address. Went into the practice with the items needed, only to be handed exactly the same forms to re-complete. So far, poor experience and questioning if I wish to continue registering with this practice.
Visited September 2023
Orrell Park Medical Centre has not yet replied.
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Review titled No idea if they are good as can’t get an appointment
Rated 1 star out of 5
by Lynn Farram - Posted on 23 June 2023
Have been trying to get an appointment for two months thankfully I’m not dying or anything! The system is ridiculous. I want to be able to book an appointment for a day in the future but no only that day if you call at 8am which you do day after day after day and no joy. How would this work for someone ill or struggling? Disgraceful. Might be an amazing doctors surgery! I’m looking for peri menopause help advice and possibly medication to help me navigate that and so am not unwell exactly. I cannot get near to getting an appointment at this place, thank God I’m not trying to get a lump checked out. Free up some non urgent appointments I would happily wait weeks into months. Already on month 2 of phoning on my days off… are there even doctors in the building?
Visited June 2023
Review titled Orrell Park Medical Centre
Replied on 30 July 2024
Dear Lynn Thank you for taking the time to add your comments, these are really appreciated. If you would like to discuss this further, please do not hesitate to call me so we can go through your issues. Thank you again for taking the time to add your comments. Angela Practice Manager