Orsett Surgery
The Surgery, 63 Rowley Road, Orsett, Grays, Essex, RM16 3ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
I placed a call at 16.35 was number 9 in queue, 2 hrs later still in queue. Phone dropped line. Placed a 2nd call at 18.27 still within surgery hours, joined at number 4 in queue. Just sat in queue for a further 2 hrs. Pretty sure they just went home and left me there. Fortunately my minutes were free. I’ve been at this surgery since birth (50+ years) over the past 5 years levels of service have drastically dropped.
Visited July 2023
Orsett Surgery has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2023
I checked with website first. Reception open at 8am. But at 8.15 it was still on the automated system.
Visited July 2023
Orsett Surgery has not yet replied.
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Review titled Awful practice with no communication
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
After raising an issue with the practice manager I was told that she would investigate and return to me by 19th of April. After setting the deadline herself i am still yet to hear a thing from her, unwilling take a call either. Very very poor and disappointing service.
Visited April 2023
Orsett Surgery has not yet replied.
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Review titled Terrible communication and attitude
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2023
Had a nurse appointment on the 9th of March at 1pm, turned up and checked in. Sat and waited for 25 minutes only to be told that there was no nurse. No apology and no remorse was shown. How and why this type of behaviour and 'professionalism' should be accepted is absolutely beyond me. Such a disappointment...
Visited March 2023
Orsett Surgery has not yet replied.