Osmaston Surgery
212 Osmaston Road, Derby, Derbyshire, DE23 8JXContact details and opening times
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Reviews
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Review titled some good experiences and some bad
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2023
after reading all these reviews and through my own personal experiences, i dont completely agree that its a terrible practice, as i have had some amazing doctors help me when i really needed it, however, sometimes there are loads of issues with the callback system, i have recently ran out of a medication that i cant handle the withdrawls from, and i called the orderline to explain, and they said everything was okay and being sent through, then i get a message saying that it cant be placed, so i call up and i get a call back, they do ring twice which is good, but the hours in which are very varied, mine was 12-8, i am a deaf individual who struggles with callbacks and i cant figure out how to work the appointment thing on the app, so i am trying to make sure i get an appointment today or im off my medication for a while, which really cant happen, i wish that i was just able to message someone instead of waiting for a callback, and just tell them that im okay on my medication and that i just need the prescription, all other aspects are good but the problem with appointments would probably be lessened if they included messaging services, for people who just need checkins or like me who cant ring up at 8 and wait or they just cant hear the phone. overall an okay practice but defo needs to organise something better than callback services, i think many deaf patients would agree with me.
Visited January 2023
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