Osmaston Surgery
212 Osmaston Road, Derby, Derbyshire, DE23 8JXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2024
Terrible service , I only needed an urgent pack of pill 3 weeks later when it still hadn’t been sent to the chemist after 2 phone calls and the reception team telling me it would be there in 2 days time , I was told to order online from the sexual health clinic , like I was some careless teenager not a 50yr old who only takes it because she gets chronic migraine!!
Visited June 2024
Osmaston Surgery has not yet replied.
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
Took a long time to get through & 40 minutes on hold , receptionist very polite when I got through & the doctor I saw was amazing. Thank you
Visited May 2024
Osmaston Surgery has not yet replied.
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Review titled Waste Of Space
Rated 1 star out of 5
by Heather - Posted on 29 February 2024
I have been trying to sort out a minor issue with a sick note for a week now, a simple clerical error however causing me issues as I need the note to be paid. After being on hold for 40 minutes I was told to call back at 8am and book an appointment. They want me to waste an appointment someone else needs for a clerical error to be fixed. No wonder nobody can get an appointment
Visited February 2024
Osmaston Surgery has not yet replied.
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Review titled Are you still seeing patients
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
I have been trying to get an appointment since September and not getting through no matter what time of the day!!! I have resorted to on line bookings but I keep there is no appointments. What am I supposed to do? Please let me know if your practice is still open especially now that you no longer have a walk in policy. Shall we die in silence. Please respond
Visited September 2023
Osmaston Surgery has not yet replied.
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Review titled request to close or change the reception desk
Rated 1 star out of 5
by Jakub - Posted on 09 October 2023
they should close this place...i've been there since they restored it. I never got help from a doctor, only google assistant. no tests or referrals to specialists...
Visited September 2023
Osmaston Surgery has not yet replied.
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Review titled Disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
I have been ringing the practise for the past 5 days at 08:00 on the dot and everytine I get the same answer! “Try again tomorrow at 8, all the appointments are taken up”. The receptionist are rude and have no sympathy, they do not even try to understand how much of a struggle it is to see a doctor. I had one receptionist hang up on me! They also say to come in and make an appointment, people are sick hence why they are calling and they need to come to the practise to make a appointment?! That is ridiculous! I also got told there are only 2 doctors in and once again it feels like the patients have to suffer because they do not have enough doctors. A waste of time!
Visited June 2023
Osmaston Surgery has not yet replied.
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Review titled Awful bedside manner
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
Got to see a doctor who was extremely dismissive. Told me they wouldn't give a sick note because I clearly wasn't disabled, did no examination nor ask any questions was told to take paracetamol and ibuprofen. Refused to write a fit note for quidance to give my workplace, stating that if my work cannot be understanding then I should get another job because yes at 50 years of age just getting another job is easy to to do. Was in and out within a few minutes. Rude, dismissive and if I was of an unstable mind I would have left there feeling there is no hope. Have now changed doctors and booked in to see a chiropractor for a full examination which obviously will cost me but doctors seem to want the money without actually doing the job. Wrote an email to the general practioner manager and have recieved no response at all. Absolute waste of time. Place needs shutting down because they really don't care. I went in noone in the waiting rooms and carpark empty yet people are struggling to get appointments a disgrace to the hard working professionals that do exist. Avoid at all cost and I would highly recommend looking elsewhere for a sympathetic ear.
Visited March 2023
Review titled Osmaston Surgery
Replied on 26 March 2023
Dear Patient You were issued with a Fit Note ('sick note') by a physiotherapist working at another organisation. The physiotherapist assessed your problem and concluded that you were fit to do light duty work. You were unhappy because your employer did not follow this advice and so you came to see the GP. The GP correctly explained that Fit Notes are advisory and employers are not obliged to act on them. It was explained to you that this is a matter of dispute between employee and employer and one which we cannot become involved in. It was suggested to you that you seek guidance from the Citizens Advice Bureau on your rights as an employee. You did submit a complaint to the Practice Manager and this responded to within 48 hours.
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Review titled Can't even book in advance now
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2023
So rang to see if I could book an appointment for a day next week when I am not at work.its not important that I see someone the same day as it's an issue where I expect to be referred. Didn't even try to ring first thing as you can't get in the queue never mind get through. So I get through only to be told I can't book in advance I just have to ring at 8 in the morning, or call in at 8 to book for same day. Receptionist was pleasant and at the end of the day it's not their fault but this is just ludicrous. I've not been to the surgery for at least 3 years but have been told by a family member that for saying you can't get an appointment the waiting room is never full like it used to be. Seriously thinking of moving to a practice that is nearer to where I live.
Visited February 2023
Review titled Osmaston Surgery
Replied on 30 March 2023
Firstly please accept my apologies as we want all of our patients to have a positive experience when using their GP surgery. There is no straight forward answer for the concerns you raise and it is the biggest issue that most GP practices in the country face. If you were to look at the National GP survey appointment availability is always in the top 3 concerns for patients. You mentioned about lack of appointments and whilst I understand your perception, we for example last week delivered 1100 GP appointments in 5 days. These are a mixture of face to face and telephony appointments. Of those 26 appointments were did not attends by patients which could have been given to other patients in need. There will always be that insatiable demand for appointments no matter how many you make available to patients. We have not barred patients from attending the practice and this is a popular misconception by patients. The remit around telephone appointments came from NHS England and was not something that was introduced by the practice of their own volition. Many patients have found that telephone appointments have been much easier as many appointments do not need to be face-to-face. Only 23% of all appointments require a face-to-face appointment. We also delivered an additional 555 nurse appointments bringing the total appointments delivered by the practice to 1655. This means that to deliver those appointments all of our clinical rooms are occupied throughout the opening of the surgery and we have no more room capacity at present. Today we have 116 GP appointments available to book for on the day. We are reviewing our appointment's structure continually and ways to improve access for patients so feedback from patients such as yourself is important. We have moved to on the day to ensure that all patients have fair access to appointments and to reduce the number of patients who book and then subsequently do not attend. We are working hard to look at ways to improve access and this is continually evolving.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Stuck at this surgery because of where I live, told to walk to the surgery at 7.30 in morning to queue for an appointment, I suffer from copd and arthritis of the spine,its not possible for me to do that, thinking of moving to get away from this surgery
Visited January 2023
Osmaston Surgery has not yet replied.
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Review titled Can't get to see a doctor ever ever ever
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2023
It is impossible to get an appointment. My partner and I have started phoning on the dot of 8am, and but when we get through, all the appointments are gone. Why, then, is the surgery taking on new patients according to the NHS Osmaston surgery webpage? And why are the car park and the waiting room almost totally empty now when they used to be rammed?
Visited January 2023
Review titled Osmaston Surgery
Replied on 30 March 2023
Firstly please accept my apologies as we want all of our patients to have a positive experience when using their GP surgery. There is no straight forward answer for the concerns you raise and it is the biggest issue that most GP practices in the country face. If you were to look at the National GP survey appointment availability is always in the top 3 concerns for patients. You mentioned about lack of appointments and whilst I understand your perception, we for example last week delivered 1100 GP appointments in 5 days. These are a mixture of face to face and telephony appointments. Of those 26 appointments were did not attends by patients which could have been given to other patients in need. There will always be that insatiable demand for appointments no matter how many you make available to patients. We have not barred patients from attending the practice and this is a popular misconception by patients. The remit around telephone appointments came from NHS England and was not something that was introduced by the practice of their own volition. Many patients have found that telephone appointments have been much easier as many appointments do not need to be face-to-face. Only 23% of all appointments require a face-to-face appointment. We also delivered an additional 555 nurse appointments bringing the total appointments delivered by the practice to 1655. This means that to deliver those appointments all of our clinical rooms are occupied throughout the opening of the surgery and we have no more room capacity at present. Today we have 116 GP appointments available to book for on the day. We are reviewing our appointment's structure continually and ways to improve access for patients so feedback from patients such as yourself is important. In terms of the practice being 'empty we have more than one waiting area, in fact we have 3, so it may appear empty but we assure you that patients are attending and using the practice.