Ossett Surgery
Ossett Health Village, Kingsway, Ossett, West Yorkshire, WF5 8DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New patient experience
Rated 5 stars out of 5
by Hannah Spalding - Posted on 02 August 2024
I have only been a patient for around a month and the service l have received has been exceptional. The last two weeks has been very stressful and all staff have been just lovely. The practice offer such a great service for example attending for a blood test within a couple of days. Special tests being sent and results back within a couple of days is just so scary but also reassuring. Last night a special thank you to the very kind and understanding receptionist. Also this morning a Doctor who rang me back with my test result, so compassionate, kind and very professional. I cannot tell you how grateful l am to have experienced such first class care. This practice is a great example of such superb care and is a credit to the Ossett community. Thank you once again.
Visited August 2024
Review titled Ossett Surgery
Replied on 02 August 2024
Dear Hannah, Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that your experience at Ossett Surgery has been exceptional, especially during a stressful time. Our team strives to provide compassionate and efficient care, and we're glad to know that our efforts have made a positive impact on your experience. We will pass on your kind words to our receptionist and the doctor who assisted you. Your feedback is not only a source of encouragement for our staff but also a testament to the care we aim to provide to all our patients. We are proud to serve the Ossett community and are grateful for your recognition of our efforts. Thank you once again for your kind words. We look forward to continuing to provide you with the highest level of care. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Routine smear test
Rated 5 stars out of 5
by Jill Goodsell - Posted on 14 August 2024
I was anxious as most women are when I received the letter for my routine smear, being over 55, having some issues with my HRT and being menopausal I felt sick thinking about it ! However understanding the importance I booked my appt - the receptionist was really helpful offering several appt times to suit. I went today and the nurse couldn’t have been any more perfect, I walked in she was so friendly, and down to earth - we chatted about my concerns and straight away I felt at ease, she listened in a timely manner and understood. She was extremely respectful at all times and just so nice! The procedure was as painless as it could be so I am just so grateful for the care and professionalism shown to me. Thank you so much & would encourage anybody worried about booking theirs not to be they were brilliant.
Visited August 2024
Review titled Ossett Surgery
Replied on 15 August 2024
Dear Jill Thank you so much for taking the time to share your experience. We understand how nerve-wracking it can be to attend a routine smear test, especially when dealing with the additional challenges of HRT and menopause. We’re glad to hear that our receptionist was able to accommodate your schedule and that Sister Bennett provided the support and reassurance you needed. It’s wonderful to know that you felt at ease throughout the process and that the procedure was as comfortable as possible. Your kind words about the care and professionalism of our team truly mean a lot, and we will make sure to pass along your compliments. We appreciate you encouraging others to book their appointments as well. Your feedback helps others feel more confident and informed about this important health screen. Thank you once again for your lovely message. If you need anything further, please don’t hesitate to reach out. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Helpful & Professional
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
Dr was very helpful in diagnosing the problem I had She was friendly and professional all you could ask for when visiting a doctor
Visited August 2024
Review titled Ossett Surgery
Replied on 02 August 2024
Dear Patient, Thank you for your kind feedback! We're glad to hear that your experience with one of our GPs was helpful and professional. It's our priority to ensure that all our patients feel comfortable and well taken care of. We appreciate you taking the time to share your experience. Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Excellent
Rated 5 stars out of 5
by Julie - Posted on 07 August 2024
I Thank you for a speedy review on my heart check, the nurse involved was wonderful. Blood taken and no mark or bruises after. This surgery is just outstanding and a credit to you all.
Visited August 2024
Review titled Ossett Surgery
Replied on 07 August 2024
Dear Julie, Thank you so much for your wonderful review! We are delighted to hear about your positive experience with our service. Our team, especially the nurse involved in your heart check, strives to provide the highest level of care and professionalism. Your kind words are greatly appreciated. We are proud to be recognised as an outstanding surgery and are committed to maintaining this standard of excellence. Thank you once again for your feedback. Best regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Gary Marsden - Posted on 08 August 2024
The new telephone system works very well, no waiting on the line as they call you back when it is your turn. Staff on reception very attentive very professional. Doctors very caring especially Doctor Damje.
Visited August 2024
Review titled Ossett Surgery
Replied on 08 August 2024
Dear Mr. Marsden, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that the new telephone system is working well for you and that you appreciate the convenience of the call-back feature. It's also wonderful to know that our reception staff were attentive and professional during your visit. We strive to provide the best possible care and service, and feedback like yours reassures us that we are on the right track. We will be sure to pass on your kind words to Dr. Damji and the rest of the team. They will be thrilled to know that their efforts are making a difference. Thank you once again for your thoughtful feedback. If there is anything more we can do for you in the future, please don't hesitate to reach out. Best regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Nurse appointment
Rated 4 stars out of 5
by Kate - Posted on 24 July 2024
I came in today to see the practice nurse. She put me straight at ease and I found her very easy to talk to. I would recommend this surgery to anyone.
Visited July 2024
Review titled Ossett Surgery
Replied on 24 July 2024
Dear Kate, Thank you so much for your feedback! We're delighted to hear that you had a positive experience with our practice nurse and felt comfortable during your visit. Your recommendation means a lot to us. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to help! Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Great service
Rated 5 stars out of 5
by Linda PICKERSGILL - Posted on 29 July 2024
I called this morning to make an appointment for a blood test, the young lady I spoke to was so pleasant, and helpful, and managed to get me a same day appointment . Great service once again a big Thankyou 👏.
Visited July 2024
Review titled Ossett Surgery
Replied on 29 July 2024
Dear Linda, Thank you so much for your wonderful feedback! We are thrilled to hear that you had a pleasant experience when scheduling your blood test. Our team strives to provide exceptional service, and it’s gratifying to know that we succeeded in making your appointment process smooth and efficient. I will make sure to pass along your kind words to the young lady who assisted you. Your recognition and appreciation mean a lot to us. If you need any further assistance or have any other healthcare needs, please don’t hesitate to reach out. We look forward to serving you again in the future. Thank you once again for your kind words! Best regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Annual check up
Rated 4 stars out of 5
by M. Carr - Posted on 11 July 2024
Saw the general practice Nurse for annual tests,ie blood pressure, blood samples and heart monitor. She was very pleasant and professional with a lovely demeanour.
Visited July 2024
Review titled Ossett Surgery
Replied on 12 July 2024
Dear Mr Carr Thank you so much for sharing your positive experience with our General Practice Nurse! We are thrilled to hear that she provided you with pleasant, professional care and that you found her demeanor lovely. Your feedback is greatly appreciated and will be shared with her and the team. We're committed to maintaining high standards of care and ensuring all our patients feel comfortable and well taken care of. Thank you once again for your kind words! Luke Swinden Operations Manager Ossett Surgery
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Review titled Always had a good service from the practice. Thank you
Rated 5 stars out of 5
by Michaela - Posted on 25 July 2024
I came in this morning to see the nurse, who put me straight at ease, was extremely professional and friendly. Thank you for a great service! 😊
Visited July 2024
Review titled Ossett Surgery
Replied on 25 July 2024
Dear Michaela, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've consistently had good service from our practice. It's wonderful to know that your recent visit to see the nurse was a pleasant experience. Our team strives to provide professional, friendly, and comforting care to all our patients, and we're glad that we succeeded in making you feel at ease. Your appreciation means a lot to us and motivates us to continue delivering great service. If you ever need anything, please don't hesitate to reach out. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Very Relaxed Experience
Rated 5 stars out of 5
by D Gibson - Posted on 05 July 2024
I was called through before my time The Nurse went through her procedures in a very re-assuring manner explaining everything as she went along - in the event I had to consult with the emergency Doctor who also explained things to me. All in all a very pleasant exoerience
Visited July 2024
Review titled Ossett Surgery
Replied on 08 July 2024
Dear Mr Gibson, Thank you very much for taking the time to provide feedback about your recent visit. We are delighted to hear that you had a pleasant experience with us. We strive to provide timely and thorough care to all our patients, and it’s wonderful to know that the nurse and emergency doctor were able to reassure you and clearly explain the procedures and necessary information. Your kind words will be shared with the team to encourage and remind them of the impact they have on our patients' experiences. Should you need any further assistance or have additional feedback, please do not hesitate to reach out to us. Thank you once again for your feedback, and we wish you all the best in your health and wellness. Warm regards, Luke Swinden Operations Manager Ossett Surgery