Ossett Surgery
Ossett Health Village, Kingsway, Ossett, West Yorkshire, WF5 8DFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not good
Rated 1 star out of 5
by Mrs A - Posted on 27 September 2024
Having to call up to book appointments on that day is not practical. I asked about an ingrown toenail and was told I needed to book an emergency appointment, I mean, what? There needs to be a way we can book online to make appointments, it at least book one in the future.
Visited July 2024
Review titled Ossett Surgery
Replied on 01 October 2024
Dear Mrs. A, Thank you for taking the time to provide feedback. We apologise for the inconvenience you experienced when trying to book an appointment. We understand that calling on the day may not always be practical for everyone or even their medical complaint. In response to such concerns, we are pleased to inform you that we are in the process of introducing online consultations and appointment booking, which will make it easier to schedule appointments at your convenience. This is part of our broader effort to improve access to care and reduce inequalities by offering more flexible options for all patients, regardless of their circumstances. We appreciate your patience as we work towards these improvements and hope they will make your future visits more convenient. Best Regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Annual check up
Rated 4 stars out of 5
by M. Carr - Posted on 11 July 2024
Saw the general practice Nurse for annual tests,ie blood pressure, blood samples and heart monitor. She was very pleasant and professional with a lovely demeanour.
Visited July 2024
Review titled Ossett Surgery
Replied on 12 July 2024
Dear Mr Carr Thank you so much for sharing your positive experience with our General Practice Nurse! We are thrilled to hear that she provided you with pleasant, professional care and that you found her demeanor lovely. Your feedback is greatly appreciated and will be shared with her and the team. We're committed to maintaining high standards of care and ensuring all our patients feel comfortable and well taken care of. Thank you once again for your kind words! Luke Swinden Operations Manager Ossett Surgery
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Review titled Always had a good service from the practice. Thank you
Rated 5 stars out of 5
by Michaela - Posted on 25 July 2024
I came in this morning to see the nurse, who put me straight at ease, was extremely professional and friendly. Thank you for a great service! 😊
Visited July 2024
Review titled Ossett Surgery
Replied on 25 July 2024
Dear Michaela, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you've consistently had good service from our practice. It's wonderful to know that your recent visit to see the nurse was a pleasant experience. Our team strives to provide professional, friendly, and comforting care to all our patients, and we're glad that we succeeded in making you feel at ease. Your appreciation means a lot to us and motivates us to continue delivering great service. If you ever need anything, please don't hesitate to reach out. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Very Relaxed Experience
Rated 5 stars out of 5
by D Gibson - Posted on 05 July 2024
I was called through before my time The Nurse went through her procedures in a very re-assuring manner explaining everything as she went along - in the event I had to consult with the emergency Doctor who also explained things to me. All in all a very pleasant exoerience
Visited July 2024
Review titled Ossett Surgery
Replied on 08 July 2024
Dear Mr Gibson, Thank you very much for taking the time to provide feedback about your recent visit. We are delighted to hear that you had a pleasant experience with us. We strive to provide timely and thorough care to all our patients, and it’s wonderful to know that the nurse and emergency doctor were able to reassure you and clearly explain the procedures and necessary information. Your kind words will be shared with the team to encourage and remind them of the impact they have on our patients' experiences. Should you need any further assistance or have additional feedback, please do not hesitate to reach out to us. Thank you once again for your feedback, and we wish you all the best in your health and wellness. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
Was called today for an annual heart check up my appointment was on time and carried out by one of the nursing staff who was very professional and explained matters in easy to understand language Having completed the checks I was advised of further events and sent dates to my phone immediately A very good experience
Visited July 2024
Review titled Ossett Surgery
Replied on 08 July 2024
Dear Patient, Thank you for sharing your positive experience with us regarding your recent annual heart check-up. We are pleased to hear that your appointment was timely and that our nursing staff provided professional care while explaining everything in an easy-to-understand manner. We are also glad that the process for scheduling further appointments was smooth and efficient for you. Our goal is to make your healthcare experience as seamless and comfortable as possible. Your feedback is greatly appreciated and will be shared with our team to continue encouraging the high standards of care we aim to provide. If you have any further questions or need additional assistance, please do not hesitate to reach out. Thank you again for your kind words, and we look forward to continuing to serve your healthcare needs. Warm regards, Luke Swinden Operations Manager Ossett Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Julia Cross - Posted on 13 May 2024
I rang today to arrange for my husband to have a blood test, the receptionist was lovely and very helpful and efficient.
Visited May 2024
Review titled Ossett Surgery
Replied on 13 May 2024
Dear Julia, Thank you very much for taking the time to provide feedback on the service you received at our practice. It seems you spoke with Claire, and it was wonderful to share your comments with her and the rest of the practice team." Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Good friendly practice
Rated 5 stars out of 5
by Jenny Mountford - Posted on 24 May 2024
My experience of this practice has been brilliant, my issues have gone on for months but my Doctor has guided me through, can't thank her enough.
Visited May 2024
Review titled Ossett Surgery
Replied on 28 May 2024
Dear Jenny, Thank you for taking the time to provide feedback on the service you received at Ossett Surgery. It appears that you have been consulting with Dr. McCormick. It was a pleasure to share your comments with her and the wider practice team. Many thanks, Luke Swinden Operations Manager Ossett Surgery
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Review titled Friendly welcome
Rated 5 stars out of 5
by Nigel Futter - Posted on 21 May 2024
Thank you for the help and support with my enquiry this morning. Much appreciated and welcomed. Nice experience and was very helpful to assist and achieve what I came in for.
Visited May 2024
Review titled Ossett Surgery
Replied on 22 May 2024
Dear Mr. Futter, Thank you very much for taking the time to provide feedback on your experience with the practice this morning. It was reassuring to hear how helpful and effective our administrative team was in dealing with your enquiry. It was a pleasure to share your comments with the whole practice team. Best wishes, Luke Swinden Operations Manager Ossett Surgery
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Review titled Great Service for a Monday Morning
Rated 5 stars out of 5
by Jillyjampot - Posted on 20 May 2024
I have based my rating on my contact with the surgery today. On this occasion I was able to get through to the practice and reschedule a phlebotomy appointment without having to wait in a queue or to be told there are no appointments left for today. Wish all contact with the surgery were the same.
Visited May 2024
Review titled Ossett Surgery
Replied on 21 May 2024
Dear Patient, Thank you for taking the time to provide feedback on your experience with our practice today. We continuously review our telephone system to ensure the service is effective, as we fully understand it can be difficult to get through at peak times. We hope that any future contact with the practice will be equally satisfactory. Sincerely, Luke Swinden Operations Manager Ossett Surgery Best wishes Luke Swinden Operations Manager Ossett Surgery
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Review titled Amazing efficiency
Rated 5 stars out of 5
by Michael Taylor - Posted on 20 May 2024
I attended an arranged appointment in Wakefield. The same day I was phoned by the surgery to see how I got on. I am so absolutely impressed. That is just, well I am lost for words.
Visited May 2024
Review titled Ossett Surgery
Replied on 21 May 2024
Dear Mr. Taylor, Many thanks for taking the time to provide feedback on the service you have received from the surgery. It was a pleasure to share your comments with the practice team. I was able to identify the clinician and staff member who triggered a call to you yesterday to highlight the exemplary service they provided. Wishing you all the best. Luke Swinden Operations Manager Ossett Surgery