Ossett Surgery
Ossett Health Village, Kingsway, Ossett, West Yorkshire, WF5 8DFContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Ossett Surgery.
Reviews
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Review titled Brilliant practice
Rated 5 stars out of 5
by angela01 - Posted on 13 March 2023
All staff are professional,patient,kind and helpful but would especially like to thank the receptionists, whenever i call with a problem they are very prompt at sorting queries out and are so good at keeping you informed at every stage.
Visited March 2023
Review titled Ossett Surgery
Replied on 17 March 2023
Dear Angela, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Practice Co-Ordinator Ossett Surgery
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Review titled Great service
Rated 5 stars out of 5
by William Leatherbarrow - Posted on 10 March 2023
Needed an appt change,the receptionist was polite respectful and very professional.The change of appt was done with no problem.
Visited March 2023
Review titled Ossett Surgery
Replied on 17 March 2023
Dear Mr Leatherbarrow, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Sylvia Charles - Posted on 20 January 2023
I always have a good experience when phoning the Practice and am always taken care of with whatever query I ask about. Staff on Reception and al Doctors are very professional and very empathetic and caring. Very appreciative and thankful for all the help and support I have received so far.
Visited January 2023
Review titled Ossett Surgery
Replied on 23 January 2023
Dear Sylvia, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery
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Review titled Excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 06 January 2023
The receptionist I spoke to on the telephone was very professional and helpful and rang me back within the time frame with an appointment couldn’t ask for better service
Visited January 2023
Review titled Ossett Surgery
Replied on 09 January 2023
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery
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Review titled Another first rate service from the practice
Rated 5 stars out of 5
by Brian hopper - Posted on 05 December 2022
The receptionist who dealt with my query could not have been more helpful.most reassuring when you are in your eighties and not that computer savvy.Many thanks
Visited December 2022
Review titled Ossett Surgery
Replied on 08 December 2022
Dear Brian, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Practice Co-Ordinator Ossett Surgery
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Review titled Excellent customer service
Rated 5 stars out of 5
by Indu - Posted on 19 December 2022
Very professional and efficient service. Take to me nicely, very good service delivered to me. Thank you very much
Visited December 2022
Review titled Ossett Surgery
Replied on 21 December 2022
Dear Indu, Many thanks for taking the time to compliment Ossett Surgery on your experience of our service. It was a pleasure to share your comments with the practice team. Kind regards, Chloe Fell Practice Co-Ordinator
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Review titled Exceptional organisation and staff
Rated 5 stars out of 5
by Cate - Posted on 30 December 2022
I've had a couple of health challenges over the last year and have had exceptional care from the staff at this practice. Everyone has been approachable, caring and professional. I have felt listened to and treated as a individual. Everything feels very efficient. There is good communication with the hospital and pharmacy and they have been quick to arrange follow up appointments after hospital care. The reception staff and those on the phones are just brilliant, always a kind voice. Whatever they are doing here should be shared with other practices because as far as I am concerned this is what primary care should look like. Thank you for all your care and support.
Visited December 2022
Review titled Ossett Surgery
Replied on 09 January 2023
Dear Cate, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Practice Co-Ordinator Ossett Surgery
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Review titled Kind and helpful
Rated 5 stars out of 5
by Louise Porter - Posted on 19 December 2022
I know doctors receptionists get a bad rep but the staff here at Ossett couldn’t be more helpful, I had a question regarding care of a family member and the lady went above and beyond to help reassure me and couldn’t have been kinder in a sad situation. They all deserve a pay rise!
Visited December 2022
Review titled Ossett Surgery
Replied on 21 December 2022
Dear Louise, Many thanks for taking the time to compliment Ossett Surgery on your experience of our service. It was a pleasure to share your comments with the practice team. Kind regards, Chloe Fell Practice Co-Ordinator
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Review titled Excellent, efficient service
Rated 5 stars out of 5
by Watson Julie Anne - Posted on 02 November 2022
All my contacts with the surgery are positive. Everyone is approachable, friendly and efficient. The reception, the nurses, the Doctors all give excellent customer service.
Visited November 2022
Review titled Ossett Surgery
Replied on 03 November 2022
Dear Julie, Thank you for your kind feedback. It was a pleasure to share your comments with our team. Thank you, Chloe Fell Practice Co-Ordinator Ossett Surgery
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
Professional, efficient service delivered in a friendly manner. Excellent experience. Great staff throughout
Visited November 2022
Review titled Ossett Surgery
Replied on 14 November 2022
Dear Patient, Many thanks for taking the time to compliment Ossett Surgery. I have shared your comments with our team. Yours faithfully, Chloe Fell Practice Coordinator Ossett Surgery