Otterfield Medical Centre
25 Otterfield Road, Yiewsley, West Drayton, Middlesex, UB7 8PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled incompetent
Rated 2 stars out of 5
by nike - Posted on 30 May 2024
I attended the surgery with an issue on which I was expecting to have a referral to a specialist and I am not happy till date there has been no diagnosis given
Visited May 2024
Review titled Otterfield Medical Centre
Replied on 30 May 2024
Dear patient, Thank you for your valued feedback. We continuously strive to improve our services, so your review really helps with this. I am sorry you have not been able to progress in receiving a diagnosis and I understand how frustrating this would be. Please could you kindly contact me at charlotte.lathwell3@nhs.net so I can look into this matter for you. Thank you. Kind regards, Charlotte Lathwell Practice Manager
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Review titled Horrible Receptionists...
Rated 1 star out of 5
by Najam Saqib - Posted on 30 March 2023
The doctors themselves are good and I have nothing against them but the receptionists are horrible; every single time you try to call for some kind of help or information, the tone they use makes you feel like they are not interested at all in helping you out, and always in a hurry to hang the call up. Today I wanted some help with placing an order on Patchs, the esteemed lady at the other end of the line from the reception made sure to hang the call up as soon as possible and slammed the telephone down after telling me to either figure the website out or leave a note at the reception... what is this behavior?
Visited December 2022
Otterfield Medical Centre has not yet replied.