Otterfield Medical Centre
25 Otterfield Road, Yiewsley, West Drayton, Middlesex, UB7 8PEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practise no efficency and not doing their jobs.
by Nikita Lebed - Posted on 17 October 2024
Mental health clinic had agreed to call me 3pm tuesday and they sent me and my mum calls and texted they urgently wanted to talk to me . When i called they did not want to talk? i had agreed a phone call at 3pm and when i called in to reception they said they dont want to talk? they called in at 10am ? i am not satisfied with the service and i will keep declining the call from them. I am thinking of being without a gp.
Visited October 2024
Review titled Otterfield Medical Centre
Replied on 18 October 2024
Dear Nikita, I am sorry you have had a negative experience at our practice. I would very much like to discuss this with you. Please could you contact the practice so we can arrange an appointment to meet? Thank you. Deputy Practice Manager Otterfield Medical Centre
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Review titled incompetent
Rated 2 stars out of 5
by nike - Posted on 30 May 2024
I attended the surgery with an issue on which I was expecting to have a referral to a specialist and I am not happy till date there has been no diagnosis given
Visited May 2024
Review titled Otterfield Medical Centre
Replied on 30 May 2024
Dear patient, Thank you for your valued feedback. We continuously strive to improve our services, so your review really helps with this. I am sorry you have not been able to progress in receiving a diagnosis and I understand how frustrating this would be. Please could you kindly contact me at charlotte.lathwell3@nhs.net so I can look into this matter for you. Thank you. Kind regards, Charlotte Lathwell Practice Manager