Ouse Valley Practice
London Road, Handcross, Haywards Heath, West Sussex, RH17 6HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prescription system
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2023
Went to my surgery to collect my repeat prescription that would normally take at most 10 minutes, but since they brought in this stupid ticket system it's causing havoc this time I was waiting well over an hour.they've tried this system before it didn't work then either.Why try to fix something that isn't broken .it should have been left as it was now you get loads of peopl patients sitting there for anything over an hour.ticket numbers between 22 and 25 had already left ,I feel sorry for the frail pensioners
Visited February 2023
Review titled Ouse Valley Practice
Replied on 29 June 2023
Dear Anonymous, Thank you for your feedback. We appreciate your concerns regarding the dispensary and we are sorry that the service you have experienced has been disappointing, our dispensary team have been working very hard with many extra hours and weekend working to now be able to dispense medication within the target of a 5 day turnaround. We hope that the service we are able to provide will improve for yourself.
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Review titled Great Practice
Rated 5 stars out of 5
by Iqra - Posted on 05 December 2023
I've been with 3 different gp practices before ouse valley practice no 1 was like this surgery I'm very pleased whenever i call for appointment i get one Dr's are so kind and helpful
Visited December 2022
Review titled Ouse Valley Practice
Replied on 06 December 2023
Dear Iqra, thank you for your feedback and you kind words about the Practice, I will feed this back to all the practice staff. Kind regards The Practice Manager