Oxford Tce & Rawling Rd Medical Group
1 Oxford Terrace, Bensham, Gateshead, Tyne and Wear, NE8 1RQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Oxford Tce & Rawling Rd Medical Group.
Reviews
-
Review titled Response time is terrible.
Rated 2 stars out of 5
by Anon - Posted on 19 July 2024
On Friday 19th July - I called into the practice and I am still waiting for my call to be answered after holding for 3 hours. I’ve been caller number 4 for almost an hour? Surely this can’t be right? And if it is, it needs to be addressed - urgently!
Visited July 2024
Review titled Oxford Tce & Rawling Rd Medical Group
Replied on 26 July 2024
I am sorry that you experienced difficulties when trying to contact the practice on 19 July. Unfortunately as a result of the IT Global Outage that occurred that day our telephone system was affected and patients were stuck in the queue. This situation was out of our control but we were working with the engineers to try to rectify the matter.
-
Review titled Great Service
Rated 5 stars out of 5
by Ken Oliver - Posted on 24 January 2024
I have had top level person centred practical care at all times when my interests have been at the centre of all decisions made. I was proud of the support that all of the team provided during the pandemic and how it maximised the vaccination program for all patients.
Visited January 2024
Oxford Tce & Rawling Rd Medical Group has not yet replied.
-
Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 23 January 2024
I have been with this practice for well over fifty years now. Not once have I had cause to complain, however during and since Covid, I feel they have gone from strength to strength. From the friendly reception team, people working back office, prescriptions, results etc right through to nurses and GP’s the service is always outstanding, even during busy periods and difficult times. I cannot recommend the practice highly enough.
Visited January 2024
Oxford Tce & Rawling Rd Medical Group has not yet replied.
-
Review titled Brilliant surgery
Rated 5 stars out of 5
by Beverley Lewis - Posted on 23 January 2024
After having major trust issues with Gp surgeries I have actually find a surgery I can trust, I have complex illnesses and always get appointments with the best GP to deal with the problems that are presenting, even with emergency appointments the reception staff do their best to help get me an appointment be that telephone or a face to face appointment but I’ve never been refused to be seen, every gp I’ve seen has always been super helpful, approachable and friendly - so thank you
Visited December 2023
Oxford Tce & Rawling Rd Medical Group has not yet replied.
-
Review titled Professional and friendly
Rated 5 stars out of 5
by Nan - Posted on 24 January 2024
I have been with this practice now for forty six years and have seen it go from strength to strength. They have well organised systems, run clinics, provide some of their own testing and have a friendly, knowledgeable staff from the receptionists through to the doctors. There are two sites which gives some choice. The practice is forward thinking and committed to the community offering classes in yoga and technology. I wouldn’t hesitate to recommend it.
Visited November 2023
Oxford Tce & Rawling Rd Medical Group has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
Brilliant staff, I was anxious after a long stay in ICU and Dr was amazing and saw me same day, was very thorough with checks and I felt they listened to my concerns and reassured me. Told me to contact them again if I was ever worried about this issue again. All the staff are fantastic and work so hard to help patients.
Visited October 2023
Oxford Tce & Rawling Rd Medical Group has not yet replied.