Padiham Group Practice
Padiham Medical Centre, 36 Burnley Road, Padiham, Burnley, Lancashire, BB12 8BPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very impressed
Rated 5 stars out of 5
by Caroline - Posted on 16 October 2024
I have recently joined this practice and am very impressed with the service offered. I have had no problems getting an appointment. The doctor listened and gave me time during the appointment. The nurse who took my bloods was very gentle. From the admin staff to the medical staff, all have been approachable, kind, helpful, respectful and caring. Well done and thank you to you all for your 5 star service.
Visited October 2024
Padiham Group Practice has not yet replied.
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Review titled Appointment nightmare
Rated 2 stars out of 5
by Maureen Smith - Posted on 11 April 2024
Have tried to book using new system. Needed appointment today told they released appointments on the day. First appointment is 1st May when this happened before I was told to go to Urgent Care what had happened to this once good Doctors practice?
Visited April 2024
Padiham Group Practice has not yet replied.
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Review titled New automated booking service
Rated 5 stars out of 5
by Ms Smith - Posted on 28 February 2024
Just recently. There's a new automated service now in place. To book appointment, cancel appointments, prescriptions. From my own experiance, I used this service. Brilliant, got an appointment same morning, after phoning up at 8am , my appointment was within an hour and half from me phoning. Very impressed.
Visited February 2024
Padiham Group Practice has not yet replied.
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Review titled Reception
Rated 4 stars out of 5
by Susan Hudson - Posted on 04 January 2024
Just want to mention the excellent service I received yesterday from one particular reception staff member .she's long serving I can't mention her name .reassured me and gave me empathy which was comforting to me with my mums situation.
Visited January 2024
Padiham Group Practice has not yet replied.
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Review titled A broken booking system.
Rated 2 stars out of 5
by Shaun Garrigan - Posted on 10 January 2024
Been trying to make an appointment since last Wednesday, 3 January 2024. I have been reading the Google reviews and sadly must agree with the 1* comments regarding the administration services. Doctors have been great when you get to see them. I also find the stock response to poor reviews quite lazy. The Practice Manager should contact these patients, rather than inviting patients to contact them. I only need some prescribed medication for conjunctivitis so I can get back to work as the over the counter treatment hasn't worked. There's got to be a better system of filtering the appointment type, something like a triage system.
Visited January 2024
Padiham Group Practice has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Debbie Garrett - Posted on 31 August 2023
I rang at 8.00am this morning to make my husband an appointment I was 32 in the queue waited half an hour before I managed to speak to the receptionist. The only appointment available was 2.30pm I explained that my husband could only attend early morning or late evening was told 2.30pm was the only appointment they had or I could waste another half hour in the queue tomorrow. I reluctantly took the appointment and my husband had to take unpaid leave to attend. He was driving from Southport and got stuck in heavy traffic and was 15 minutes late and was informed he would not be able to see the doctor. They have no regard or sympathy for my husband circumstances totally frustrating. They just informed him he would have to ring again in the morning with no guarantee he will receive an appointment to accommodate his working hours.
Visited August 2023
Padiham Group Practice has not yet replied.