Palfrey Health Centre
151 Wednesbury Road, Walsall, West Midlands, WS1 4JQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Understaffed
Rated 1 star out of 5
by Hifzur - Posted on 06 February 2025
At the end of January, I had a procedure that resulted in me having stitches. I called to make an appointment at my doctors surgery to have my stitches removed 10 days later however when I called to make the appointment I was informed there were no nurses working that week at all who were trained to remove stitches. I’m utterly bewildered as to why there was no one available, so I will now have to go to the walk-in clinic to have these removed instead. This is the second incident where I’ve had such a horrendous experience at this surgery.
Visited February 2025
Palfrey Health Centre has not yet replied.
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Review titled Unsupportive and Unsympathetic
by Hifzur - Posted on 06 February 2025
I have never felt so let down and disappointed in a healthcare system. I suffer with mental health and stress issues and the way I was treated by the GP made me have panic attacks and raised my anxiety. I was lied to by the GP when they finally called me after not having a face to face or telephone consultation in nearly 5 months, in which I was off sick from work. They told me they were not able to change their initial sick note even though they had not even spoken to me. I have not been offered any support from the surgery what so ever and instead was told I was fit for work when there’s been no improvement in my mental health. I feel like my mental health has now taken a dive even further and I’ve been brushed off by the surgery because they have made a mistake by not helping me in the first place. I now have to go back to work feeling anxious, stressed and depressed. I have been let down by this surgery!
Visited February 2025
Palfrey Health Centre has not yet replied.
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Review titled Excellent Service & Praiseworthy Medical Secretary
Rated 5 stars out of 5
by Aliya - Posted on 30 October 2024
My mother became extremely unwell. The practice medical secretary was empathetic, kind, caring and considerate. She immediately identified the urgency of the situation and liaised with relevant stakeholders to allow my mother to receive the specialist care that she required. The Medical Secretary exceeded our expectations and acted promptly and professionally.
Visited October 2024
Palfrey Health Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Mohammed Bashir - Posted on 17 October 2024
From the initial call to actually seeing the doctor was efficient and absolutely superb service. The doctor was very patient in listening to my issues and not at any stage did I feel rushed. The doctor explained my symptoms in a patient friendly way which allowed me to understand and with the doctor’s advice consider options in treating my ailment. Thank you very much and I would definitely recommend the practice to others. Also great to see a diverse team at the practice.
Visited September 2024
Palfrey Health Centre has not yet replied.
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Review titled Great practice with excellent services and communication
Rated 5 stars out of 5
by Anonymous - Posted on 29 October 2024
Certainly! Here’s a draft you could use for your review: I want to express my gratitude to the medical secretary at my GP surgery for her prompt and thoughtful assistance with my referral. She arranged the initial referral quickly and kept me updated every step of the way. When I mentioned that the wait time at Walsall Manor Hospital was too long, she took it upon herself to look for other options, ensuring I was comfortable with each decision. Her communication and dedication truly made me feel cared for, and I appreciate her commitment to making sure I received the best possible care. Thank you!
Visited September 2024
Review titled Palfrey Health Centre
Replied on 12 February 2025
Thank you for your comment, I was pleased to read of your recent experience on NHS Choices. The practice does regularly review its appointment system, staff training and patient satisfaction survey. I can see you were able to provide further information about your referral needs in a timely manner, that allowed us to offer you choice about your care. I appreciate the comment about your referral, and the staff involved. We rarely receive comment on this aspect of the service and your experience demonstrates it makes an important contribution. Mr Obaid Siddiq Practice Manager
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Review titled Satisfactory service
Rated 4 stars out of 5
by Anonymous - Posted on 11 August 2023
I called the practice this morning to get an appointment for my baby. Receptionist was very kind and helpful and i was given an urgent appointment for my daughter. Additionally, the service provided by the doctor was also good. She calmly listened and answer all my concerns. Overall i had happy and satisfied experience. Thank you
Visited August 2023
Review titled Palfrey Health Centre
Replied on 16 August 2023
Thank you for your comment, I was pleased to read of your recent experience on NHS Choices. The practice does regularly review its appointment system, staff training and patient satisfaction survey. Thank you for the detailed feedback on the care you received, and I would also thank the practice team for their professionalism. Mr Obaid Siddiq Practice Manager
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Review titled Excellent
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
Doctor was really supportive. Advice was given regarding issue and explained very well. Face to face appointment was given after phone consultation for check up.
Visited June 2023
Review titled Palfrey Health Centre
Replied on 18 October 2023
Thank you for your comment, I was pleased to read of your recent experience on NHS Choices. The practice does regularly review its appointment system and has more doctors in the team. Thank you for the detailed feedback on the care you received. Mr Obaid Siddiq Practice Manager
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Review titled Excellent and efficient practice with great staff
Rated 5 stars out of 5
by Naheed - Posted on 28 March 2023
I have to commend the efficiency of this practice, appointment and blood tests done on the same day. My GP here is an amazing woman, caring and empathetic and a true credit to the surgery. I would highly recommend this surgery.
Visited March 2023
Review titled Palfrey Health Centre
Replied on 16 August 2023
Thank you for your comment, I was pleased to read of your recent experience on NHS Choices. The practice does regularly review its appointment system, staff training and patient satisfaction survey. Thank you for the detailed feedback on the care you received, and recommendation! I would also like to thank the practice team for their professionalism. Mr Obaid Siddiq Practice Manager