Parishes Bridge Med.Pract
West Byfleet Health Centre, Madeira Road, West Byfleet, Surrey, KT14 6DHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Parishes Bridge Med.Pract.
Reviews
-
Review titled Fantastic organisation
Rated 5 stars out of 5
by Richard Gibson - Posted on 07 October 2024
The setup for administering flu jabs last Saturday was phenomenal, like a production line. I was seen on time and was in and done within the space of around 3 minutes. Congratulations to all involved!
Visited October 2024
Review titled Parishes Bridge Med.Pract
Replied on 08 October 2024
Dear Richard, Thank you so much for leaving a five star review. We are all pleased that you had such a positive experience at our flu clinic. The team will be thrilled with your feed back. with kind regards, Parishes Bridge Practice
-
Review titled Poor patient contact
Rated 1 star out of 5
by terrie braine - Posted on 06 August 2024
I was waiting for a call from the doctor, however my phone rang with another call which I answered. I realised the doctor was calling while on the phone. Unfortunately I cut the doctor off by accidently pressing the wrong button . With in seconds I received a voice mail asking me to make another appointment. what is wrong with trying to ring the patient back. I have decided that I will not make another appointment as it cannot be that important to discuss my blood results if the doctor thinks it is one strike and your out.
Visited June 2024
Parishes Bridge Med.Pract has not yet replied.
-
Review titled Practice Manager
Rated 4 stars out of 5
by Anonymous - Posted on 08 April 2024
The Practice Manager was extremely helpful in assisting me in booking a consultation with an ENT specialist at Ashford and St Peter’s Hospital. A consultation has now been booked for May. I really appreciated the Practice Manager’s input enabling me to do this. Penelope
Visited April 2024
Review titled Parishes Bridge Med.Pract
Replied on 08 April 2024
Dear Penelope, Thank you so much for taking the time to submit a review. We will pass on your appreciation to the Practice Manager. We are so glad that you now have your appointment booked and confirmed for your ongoing treatment. with kind regards, Parishes Bridge Practice
-
Review titled Great Practice with excellent service and perseverance
Rated 5 stars out of 5
by Matt P - Posted on 16 November 2023
I’ve recently moved to the area and had to complete an application which required a medical to be performed. Following the medical unfortunately the people requiring this asked a number of challenging questions which resulted in significant extra work and follow up from the practice. The person at the practice responsible for this went above and beyond to resolve this for me and turn what could’ve been a bad situation a very good one. I’m so grateful for the service I received in this regard.
Visited November 2023
Review titled Parishes Bridge Med.Pract
Replied on 24 November 2023
Dear Matt, Thank you for making the time to leave a review. We are so pleased that you felt that the experience was 5 star. We will pass on your thanks to the person concerned. With kind regards,
-
Review titled Very happy with treatment
Rated 5 stars out of 5
by Richard Gibson - Posted on 05 August 2023
I have been very impressed with treatment of a recent issue - won't go into my personal details here but initial diagnosis and appointments for blood tests, ultrasound tests at a separate clinic and further GP contacts have all been very speedily arranged. GP has been very understanding of any concerns of mine and acted to reassure me. Couldn't ask for more. First rate!
Visited July 2023
Review titled Parishes Bridge Med.Pract
Replied on 09 August 2023
Dear Mr Gibson thank you so much for taking the time to leave a review. I am so pleased that you have had good service at the Practice. I will pass on your comments to the Team they will be thrilled you have given 5 stars.
-
Review titled Excellent Service
Rated 4 stars out of 5
by Peter Redman - Posted on 15 July 2023
Normally extremely helpful and friendly service. My recent experience was outstanding and confirmed this. I needed the last 7 years of my medical records to pass to another NHS Trust prior to surgery there. Because the computer systems of the trusts were incompatible the records had to be copied and printed on paper by hand and physically passed to me in two large envelopes (over 100 pages). This highly manually difficult and time consuming activity was fully completed in just a few days and prepared for me to pick up at the reception desk. The other trust obtained all the information they required and were fully satisfied. It was a huge request completed fully, thoroughly and very promptly. Very impressive. Well done Parishes Bridge!
Visited June 2023
Review titled Parishes Bridge Med.Pract
Replied on 01 August 2023
Dear Mr Redman, Thank you so much for taking the time to write a review. The team will be thrilled that you gave a 5 star review. We are so glad you received such prompt service. with kind regards Parishes Bridge Team
-
Review titled Much improved
Rated 4 stars out of 5
by Anonymous - Posted on 05 May 2023
Over the last six months I have experienced a much improved follow on service and better new reception staff. It is still quite a long wait for a face to face appointment but the x rays and scans the doctors arranged all took place within 2 days; quite different to what the media would have us believe. I had lost faith in the practice and the rather terse previous receptionists but they have gone and my experience suggests that alot of effort is being put in to turning things around.
Visited May 2023
Review titled Parishes Bridge Med.Pract
Replied on 18 May 2023
Thankyou so much for taking time to leave feedback. We are are so pleased you can see the improvements being made at the practice to make sure our patients have the best possible experience. We will pass on your positive comments to the team.
-
Review titled An excellent medical practice
Rated 5 stars out of 5
by Ray Matton - Posted on 21 December 2022
I joined the Parishes Bridge practice 15 years ago when moving to West Byfleet. The initial assessment showed I was pre-diabetic, type 2 and, since then, I have been supported and really well looked after with a special thank you to the Practice Nurse who has maintained my symptoms at pre-diabetic level for the whole time. She is caring, totally reacting to any change in my health and ensuring the medication is adjusted whenever she feels it is necessary. The Practice Nurse, along with the other members of this practice, have shown that the NHS provides outstanding thoughtful support to all of my family. I am 80 and would not be if the Nurse and the team at Parishes Bridge did not act the way they do. Today, my heart was checked and they have made an urgent referral to the hospital to ensure I get treatment to control the problem. If they are as good as I feel they are, I will be able write another review many years from now.
Visited December 2022
Review titled Parishes Bridge Med.Pract
Replied on 21 December 2022
Dear Mr Matton thank you so much for taking the time to leave us a review. The staff will be thrilled that you left 5 stars. We are so pleased you have had such a positive experience. Kind regards, Parishes Bridge Team
-
Review titled Great Practice
Rated 5 stars out of 5
by Carol Johnson - Posted on 01 November 2022
Today I went to the surgery for a blood test which I’d waited for a couple of weeks I arrived for my appointment at what time I’d thought it was 4 o clock but in fact it was 2.0.clock entirely my fault thought the receptionists would say you will have to make another appointment but no she went and asked if the nurse could do it now and thank goodness she did as I am waiting for a referral to the hospital and the blood test was to go with it Receptionists tend to get a bad name but both receptionists on duty were so helpful so I would like to thank them both and of course the nurse who managed to take the blood and get it to the desk in time for it to be collected on the day. Thank you Parish Bridges Practice .
Visited November 2022
Review titled Parishes Bridge Med.Pract
Replied on 06 December 2022
Dear Ms Johnson thank you so much for taking the time to send in a review. The staff will be thrilled that you rated us 5 star. We are so glad you had a positive experience.