Park Green Surgery
Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire, SK11 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service and communication
Rated 5 stars out of 5
by Sue - Posted on 17 February 2025
Having recently moved to Macclesfield, I had my first appointment with the Doctor and wanted to express my appreciation for the excellent consultation. I felt well-informed about the next steps in my investigations and reassured that my symptoms were thoroughly addressed. The Doctor took the time to ensure I understood each stage of the process and felt comfortable with his advice and proposed treatment. Navigating new health concerns can be challenging, but I truly feel in good hands with the Doctor and the team at Park Green. Many thanks for your support and care.
Visited February 2025
Park Green Surgery has not yet replied.
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Review titled Wonderful service
Rated 5 stars out of 5
by Dave Roberts - Posted on 17 February 2025
Just wanted to say that the service I received on Thursday 13th February was amazing. I sent my request to you at ~9am and was informed that a consultation had been booked for me at 11.40. I have to say I'm impressed with the my problem identified and proposed activities to address the issues.
Visited February 2025
Park Green Surgery has not yet replied.
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Review titled Appointment Waiting Time
Rated 1 star out of 5
by Muhammad Sohail - Posted on 03 June 2024
I am writing to provide feedback on my recent experience at your practice and to offer my assistance in improving your appointment management system. I visited your practice today with my son for a scheduled home check appointment with the GP. We had booked this appointment a couple of days in advance for 9:20 am, and we arrived promptly at 9:15 am. However, we were not seen by the GP until approximately 10:05 am, resulting in a wait time of about 45 minutes. I would like to understand why there was such a significant delay despite having a scheduled appointment. As an IT professional with extensive experience in hospital systems, I am familiar with managing appointments and token systems to minimize waiting times. If desired, I am willing to volunteer my expertise to help integrate an efficient system within the existing NHS framework. Please let me know if you would like to discuss this further or if there is any way I can assist in optimizing your appointment scheduling process. Thank you for your attention to this matter. Best regards, Muhammad Sohail
Visited June 2024
Park Green Surgery has not yet replied.
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Review titled Not helpful
Rated 2 stars out of 5
by STEPHEN BENNETT - Posted on 31 August 2023
Tried to book an appointment on the phone only to be told to click on a link,I informed the person on the phone I do not do internet she just insisted I click on the link
Visited August 2023
Park Green Surgery has not yet replied.
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Review titled Poor Patient service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I needed two things in todays visit an updated prescription and a phone call with a doctor. 5 members of staff .. 6 people waiting .. no one was being spoken to or issues resolved completely ignored! Receptionist then picked up a phone call adding an extra 10 minutes onto my 15 minutes waiting. The receptionist when she could be bothered then made me an appointment with the wrong doctor. When I asked about the prescription which just needed updating to the new increased amount I was told that this could be sorted out and the right medication increase would be given..? Within 5 minutes of leaving the practice I had two missed calls about this ? The reception failed to mention the doctor I requested had left and she made me an appointment with who ever without even asking if this was ok? Then clearly didn’t understand the inquiry about the medication and prescription? I left feeling very frustrated and angry as this shows a clear lack of respect for the patient and sheer incompetence on the part of receptionist ! Luckily the person who called actually took the time to listen to me and didn’t want me off the phone or out the door in 2 seconds. You need to do better so sick people aren’t left feeling completely frustrated and angry with your service. I felt like a number and an inconvenience to the receptionist today and will now be going online to avoid having a repeat experience.
Visited April 2023
Park Green Surgery has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Angi16 - Posted on 24 May 2023
No matter my issue or reason for calling I receive a great service. The team work tirelessly for everyone. I’m 47 and been with the same surgery since birth….can’t fault any of the staff. Always helpful and try to get you the best appointment. I’ve had my babies with this surgery and they have received the most amazing support which was needed being born prematurely and there being two! Thank you all for all you have done and continue to do! X
Visited March 2023
Park Green Surgery has not yet replied.