Park Lane Practice
7-9 Park Lane, Swindon, Wiltshire, SN1 5HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Greatly improved
Rated 4 stars out of 5
by Mrs s l mercer - Posted on 04 October 2024
I just wanted to say, although I've had some bad experiences regarding communication, my experience with requesting repeat medication is spot on. I also appreciate how hard practice admin is, so a big thanks to you all x
Visited October 2024
Review titled Park Lane Practice
Replied on 06 November 2024
I would like to thank you for the positive review we are working very hard to change the patient experience of the practice and it is good that this is being acknowledge. Kind Regards Sandy Jack Practice Business Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Carla S - Posted on 15 November 2022
If you want to be made to feel like you are an inconvenience this is the practice to join. Impossible to a fit note for my employer. I've been waiting over 3 weeks now. You call & get told you're 1 of 8000 patients, and they make you feel like a burden. I submitted the request online & was told it'd he ready within 7 days. I called after 7 days to be told I had to await a call on the 19th Nov! I had my phone next to me all day & no phone call. I called the 14th Nov to query this & explain I only needed the note, I was told the Dr had called my landline number a number that hasnt been used for 10 years!! A number that has never been called before as my preferred number has always been my mobile number. Now I'm told I must call at 8.30am each morning in the hope that I can speak with a g.p? One simple request for a fit note confirming I was off work with covid and they have made it so difficult. They expected my employer to call to confirm my absence was due to covid as per my notes on my medial file, how ridiculous. I've been a patient with them almost 30 years and the practice has gotten worse and worse. I've stayed due to having had gynea issues and one g.p is very helpful. But I'm now looking elsewhere.
Visited November 2022
Review titled Park Lane Practice
Replied on 16 November 2022
Dear Carla, Thank you for submitting feedback on your experience at the practice, I apologise this was a poor experience for you. As the practice manager I would request you get in touch with the practice to speak with myself so we can discuss your experience further and resolve where possible. Many thanks, Park Lane Practice