Park Lane Surgery
8 Park Lane, Broxbourne, Hertfordshire, EN10 7NQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Park Lane Surgery.
Reviews
-
Review titled Ridiculous appointment service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
I can't fault the doctors in any way once you actually get to see them. But the problem is trying to. Reading at 8 a.m. or 11 am on the day you need to see the doctor is frankly ridiculous for those who work. In order to book time off work to see the doctor I need to let them know in advance so this system doesn't work for those who are employed during the day. I have been told that pre booker full appointments are no longer available as they are short staffed. So in order to see the doctor I need to take a morning off work to try to attempt to ring in and then there's no guarantee I can see one. Trying to book an e consult appointment is just as frustrating. What happened to good old fashioned calling the surgery, making an appointment see the doctor in advance, then seeing the doctor???
Visited January 2023
Review titled Park Lane Surgery
Replied on 19 June 2023
Dear Patient, Thank you for your feedback. I am sorry for your recent negative experience. As this response is anonymous, I cannot investigate your specific complaint. I am happy for you to contact me directly to discuss further. Kind regards Helen Conaghan Practice Manager