Park Leys Medical Practice
Keresley Green Medical Centre, Bennetts Road South, Coventry, West Midlands, CV6 2FLContact details and opening times
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Reviews
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Review titled Absolutely abysmal practice
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
I've used this practice for the majority of my life. Since re-registering after moving back to Coventry a few years ago, I have never encountered such terrible service. Borderline aggressive reception staff over the telephone when trying to make appointments or speak to a doctor about medical concerns, and that's when you finally get through to one after waiting for an hour and a half. The few doctors and reception staff I have spoken to recently have either been nonchalant about my concerns or entirely disregarded them. I've had antibiotics given to me without explaining how to take them, after asking whether they were safe to take with my current medication I was told "just read the leaflet, I don't have time" and of course after having them dispensed at the pharmacy adjacent there were no instructions or leaflet contained. I have been told that the unbearable pain I've had wasn't classed as an emergency, and to phone another day. To be told the same thing over the course of a week. I've been refused a referral to a specialist with my concerns, and told to "just go to A&E to speak with the team there" if I had any further concerns. I've been left waiting for over an hour for an appointment that I was told the wrong time for, and after hostile responses from the telephone reception team and feeling "fobbed off" and uncared for I'm left wondering why I still use this practice, or even why I bother contacting them with medical concerns and ongoing issues. I am beyond frustrated with my treatment, to the point that I'm counting down the days until an appointment I have booked there so I can move to a different practice. The only upside of being a patient here is one of the ladies on the reception desk. She's been so kind, and genuinely cares about everyone having to visit. Because let's face it, no one wants to go to the doctors, and you really do only realise how good or bad they are when you need them.
Visited December 2022
Review titled Park Leys Medical Practice
Replied on 07 December 2022
Dear patient, I am really sorry you have not been happy with the service you have received from the practice recently. We are experiencing unprecedented demand at the moment which is causing delays in answering the telephones and providing sufficient appointments. We are recruiting additional staff to help us manage the demand. I would be very pleased to investigate the concerns you have raised with antibiotic prescribing and the GP's you have spoken with. Please contact me at the practice. Kind regards Claire Underhill Practice Manager