Park Medical Centre
Inver Court, Invermead Close, Hammersmith, London, Greater London, W6 0QGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I am a very happy patient.
Rated 5 stars out of 5
by Maureen Barrymore - Posted on 26 February 2025
Dr Gardiner was so helpful, efficient and understanding. I will always ask for her when I make an appointment! She was worth waiting for! Thank you Dr Gardiner.
Visited February 2025
Park Medical Centre has not yet replied.
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Review titled Consistently great practice with brilliant doctors
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
I am extremely impressed by the practice. I feel that my recent health concerns have been taken incredibly seriously and great care has been taken to ensure consistent support and care. I’ve been suffering with mental health concerns for the past two months and have seen one consistent doctor during my treatment which has meant a huge amount in terms of comfort and trust. My doctor has ensured clear, consistent communication, milestones and next steps, helping me get better far faster than I otherwise would have.
Visited February 2025
Park Medical Centre has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2025
The pharmacist couldn’t have been more helpful and supportive. He was also very knowledgeable and really took the time to speak to me to make sure all of my concerns had been fully addressed. The practice then quickly arranged for a precautionary follow up scan. I was very impressed all round.
Visited January 2025
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Patient, Thank you for your positive feedback which we've shared with the team. We are pleased to hear that our pharmacist provided helpful and supportive care, addressing all your concerns thoroughly. It is gratifying to know that the practice promptly arranged a precautionary follow-up scan for you. Your comments are valuable to us as we strive to offer efficient and compassionate care to all our patients. If you have any further suggestions or require assistance, please do not hesitate to contact us. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Poor practice and service
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2025
I’m writing to share some feedback regarding my recent experience trying to book an appointment. I made several attempts to schedule a consultation with a doctor, but I was repeatedly informed that no availability was offered. Instead, I was advised to see a physiotherapist for a brief 20-minute session rather than receiving a proper medical consultation from a doctor. I must also acknowledge that I was late to the appointment for the physiotherapist I had to leave work in the middle of the day as there was no other slot available. Unfortunately, due to this lack of availability, I’ve had to resort to using my work health insurance to seek the necessary care, which has incurred additional costs. I typically don’t leave reviews, but I feel strongly about raising this issue because it could potentially impact someone’s health if this practice continues to provide insufficient service. I hope this feedback can help improve the availability of care for future patients. Kind regards,
Visited January 2025
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Patient, We are sorry to hear about your recent experience with booking an appointment. We understand your frustration regarding the lack of availability for a medical consultation and the inconvenience caused by being directed to a physiotherapist. It's worth noting that our Physiotherapist is very experienced in musculoskeletal medicine and often knows far more than we do in his specialist area and can facilitate quicker appointments in the wider Musculoskeletal services. We appreciate that we may have missed something nuanced in your case but because your review is anonymous it is hard to be specific. Your feedback is important to us, and we will factor in your response to our continuing appointment scheduling procedures to improve access to care. If you would like to discuss this matter further, please contact the practice directly. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Great Practice
Rated 5 stars out of 5
by Rajinder Singh Bhatia - Posted on 22 December 2024
I am 89. In November 2023 I changed my GP practice and enlisted with Park Medical Centre. I have received excellent quality care and service. At my age it is normal for patients to develop age- related problems. The response from the practice has been reassuringly thorough. The practice carried out the very first of my Annual Patient Reviews on 10 December 2024 to assess my general health, any current problems requiring dealing with and my medication. Earlier, I had been seen by a GP on 27 November who had arranged for an x-ray of my left knee and my left pelvis. Results of these were not available on 10 December for evaluating any treatment. Since then, I have been given an appointment at Milson Road Health Centre for physiotherapy treatment on 23 December. I have high blood pressure. I was asked to log my blood pressure readings – mornings and evenings for a week – which I have just completed for the Medical Centre to evaluate any treatment needed. I am very pleased with the care and support that I am receiving from The Park Medical Centre. The whole place is calm and appears well managed. It offers pleasant environment for the visiting patients. During the review or any visit, patients are encouraged to ask questions and made to feel at ease.
Visited December 2024
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Mr. Bhatia, Thank you for your kind words and for sharing your positive experience since joining Park Medical Centre. We've shared your lovely feedback with the team. We are delighted to hear that you have received excellent care and support, and that our team has been thorough in addressing your health concerns. We hope the physiotherapy has gone well. Your feedback encourages us to continue our commitment to providing compassionate and comprehensive care. If you have any further questions or require assistance, please feel free to reach out. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
The GP’s at this practice are exceptional. I got an urgent skin cancer referral appointment within 2 weeks and am now under the dermatology clinics care
Visited November 2024
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Patient, Thank you for sharing your experience and for your kind words about our GPs. We are delighted to hear that you were able to secure an urgent skin cancer referral within two weeks and are now under the care of the dermatology clinic. Ensuring prompt and effective care is a priority for us, and your feedback reassures us that we are achieving that goal. If you have any further concerns or require additional support, please do not hesitate to get in touch. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Wonderful caring practice
Rated 5 stars out of 5
by Carm Godwin - Posted on 18 November 2024
Everyone from reception staff, admin , nurses and doctors at this practice are extremely caring, responsive and considerate. Excellent care for my elderly mother. My mother changed to this practice after many years at her old practice. Best thing we have done.
Visited November 2024
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Ms. Godwin, Thank you for your generous feedback. We are delighted to hear that our team has provided excellent care for your elderly mother and that transitioning to our practice has been a positive experience. We've worked hard to build up our team and expertise in looking after the elderly. Your kind words, have been shared with the team and inspire us to continue trying to deliver exceptional care to all our patients. Should you have any further concerns or need assistance, please feel free to reach out. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Caring and Professional
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
Very efficient and accommodating. My GP was empathetic and listened to me and acted on my request. Results of tests were speedy and communicated securely. Thank you Park Medical
Visited November 2024
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Patient, Thank you for your positive feedback. We are pleased to hear that you found our services efficient and accommodating, and that your GP provided empathetic care, listened to your concerns, and acted promptly. It is also reassuring to know that test results were communicated securely and swiftly - I imagine either through the NHS app: results appear here at the same time as they come to us. Your comments are valuable to us as we strive to offer compassionate and efficient care to all our patients. If you have any further suggestions or require assistance, please do not hesitate to contact us. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Praiseworthy nurse appointment
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
The nurse performed both my personal procedures smoothly and with kindness & dignity. Much appreciated.
Visited November 2024
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Patient, Thank you for your positive feedback regarding your recent appointment with our nurse, Natalja. We are glad to know that the procedures were performed smoothly and with kindness and dignity. Your comments are valuable to us as we strive to provide compassionate and respectful care. If you have any further suggestions or require assistance, please feel free to reach out. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre
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Review titled Communication with the practice is so difficult
Rated 2 stars out of 5
by Richard Hood - Posted on 11 October 2024
I was asked by my Cognitive Behavioural Therapist to book an Autism Spectrum Disorder Assessment through my doctor. I have found it is not possible to do over the phone or the NHS application. This is frustrating.
Visited October 2024
Review titled Park Medical Centre
Replied on 28 January 2025
Dear Mr. Hood, We are sorry to hear about the difficulties you experienced in booking an Autism Spectrum Disorder assessment. We understand your frustration with the challenges in scheduling and the inconvenience caused. Normally the best way to do this is via our online PATCHs system https://patchs.ai/practice/parkmedicalcentre This system will also ask you to do some surveys that we need to consider any referrals. If this is difficult for you we have now trained some of our reception team to enter your request for you. All requests are reviewed by on of the GPs in the practice and responded to within two working days/but often the same day. Your feedback is important to us, and we will review our communication and appointment booking processes to improve access to care. If you would like to discuss this matter further, please contact the practice directly. Kind regards, Dr. Robert McLaren On behalf of all the team at Park Medical Centre