Park Road Group Practice
Park Road Surgery, 143 Park Road, Camberley, Surrey, GU15 2NNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fabulous service
Rated 5 stars out of 5
by Mandy - Posted on 20 August 2024
A really positive experience. I have received great support and joined up thinking from both nurses and doctors to help me with weight loss. When I asked for help, I received it, and promptly. Thank you
Visited August 2024
Review titled Park Road Group Practice
Replied on 20 August 2024
Dear Mandy Thank you so much for your positive review, people are fast to complain, so it is great for our hard working team to get a compliment Kind regards Netty Practice Manager
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Review titled Inappropriate word use
Rated 4 stars out of 5
by Anonymous - Posted on 08 May 2024
Always receive great service. Highly disappointing this evening with Nurse. Daughter struggling with mental health and was seen for a medication review. Once weight was checked Nurse openly said to teenage daughter weight has gone up a little, I'm immediately interjected with, that's not a bad thing that is healthy. So disappointed at the way this was said. My daughter could have eating struggles, weight issues and the fact her weight is now showing as average weight is a positive that her appetite has increased and medication is doing well. My daughter then started googling weights of teenagers.Please be mindful when speaking weight, young teenagers don't have context. I've explained in detail what the nurse was meaning to say and how it should of been said very differently. My daughter has been in a good place, her GCSEs start tomorrow and now shes just been told (in my daughters head) that she's put weight on. Very sad and very disappointing. This nurse is better than that, and should know better.
Visited May 2024
Review titled Park Road Group Practice
Replied on 20 August 2024
Thank you very much for your constructive feedback. I am sorry that this has occurred and retraining was delivered following this at our full nurse meeting. I hope that your daughter is ok and that she gets the results she wants later this week. If you have any further concerns please do not hesitate to contact me Kind regards Netty Practice Manager
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Review titled Good luck trying to speak or see an actual Gp
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2023
Good luck to anyone if you want to speak or see an actual GP here. This whole year where I have needed to use GP services they either give me a paramedic or a pharmacist. For example, I had extremely dangerously high blood pressure and I was given a paramedic over the phone to speak to. Eventually, after 3 weeks of persistence I saw a nurse. The surgery needs massive improvement and needs to start seeing people again.
Visited November 2023
Review titled Park Road Group Practice
Replied on 20 August 2024
Thank you for your review, I am sorry that you were not happy with the service and hope that you will see improvement as we tweak our systems
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Review titled Phone calls dropped
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2023
The surgery has recently started using an app-based phone system, which is dropping calls. You wait all day for a doctor to call, and when you answer, the call is immediately dropped. You then have to call the surgery back and start the process all over again. Staff have acknowledged there's a problem, but nothing is being done about it.
Visited August 2023
Park Road Group Practice has not yet replied.
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Review titled Mixed bag!!
Rated 3 stars out of 5
by Anonymous - Posted on 05 June 2023
I've had some great support from this surgery, very supportive and understanding and then I've had issues with getting my prescriptions sorted. My biggest gripe is not actually against the surgery, its the Online Consultation Service (if you can call it that). I had a simple request for some blood tests and med review. I had to answer 126 Questions before I could submit. About 5 before the end it asked if I had ever had a blood clot and when I answered yes it wanted me to go to A&E as if they didn't have enough to do already!! Being able to book online and not clogging up the receptionist phones or waiting for 30 minutes is great. However, it took me about 20 minutes to complete !!! Just appalling. I'm sorry to have to complain about the practices as the are not all bad, but that system is just the worst!
Visited June 2023
Review titled Park Road Group Practice
Replied on 11 June 2023
Hi Thank you for your comments. We agree it can be very frustrating at times to access the Practice. We are looking at the system and are just working through some improvements at the moment. There will be patient communication coming out when it is complete. In the meantime if you would like to discuss this with me I would be happy to talk and gain your perspective and maybe you would like to join our PPG (patient group) this helps us get constructive criticism along with what is working well. Kind regards Netty - Practice Manager
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Review titled Terrible practice
Rated 1 star out of 5
by Jamie - Posted on 22 February 2023
Probably the worst practice in the area. Very dismissible attitude of staff, and it seems no communication between anyone as you have to explain yourself to a new person every time. If you are not a pensioner they do not care. No sense of urgency or any duty of care. Every person i know who attends this practice is extremely unhappy at the service they provide.
Visited February 2023
Review titled Park Road Group Practice
Replied on 06 March 2023
Dear Jamie I am sorry that you are unhappy with the service provided. Thank you for your feedback Netty O'Conor Practice Manager
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Review titled Rubbish
Rated 1 star out of 5
by steve sinnett - Posted on 02 December 2022
Ring up, get covid message as if we are still in lockdown. Have to explain your illness, even if personal, to a receptionist after 15 minutes wait in queue on phone. No chance of getting an actual appointment with a doctor. Get 3 hour phone appointment window by text with pharmacy team, they then don't bother phoning in the allotted window. You ring and ask why and told it could be anytime that day, don't know why they bothered with appointment. Go to the toilet without phone as most people do, miss 2 calls within 20 secs of each other, which is 90 mins after promised. Sent text saying you were unavailable and have to start again and ring reception to arrange an appointment. Ring up you are 5th in the queue. I am not actually sure they have any actual doctors working there anymore! Put my name on here to prevent the manager saying she would contact if you were not anonymous, which seems the standard excuse. Looking forward to the rubbish excuse from the manager as per all the others below, there is a reason you are less than 3 stars, do something about it!
Visited December 2022
Review titled Park Road Group Practice
Replied on 22 January 2023
Dear Mr Sinnett I am sorry that you did not receive the service you expected. We do offer Face to Face appointments and telephone appointments with out GPs but sometimes it is more appropriate for a different medical professional to help our patients. We have a large team of Pharmacists, Paramedics, Advanced Practitioners, Physician Associates, Nurses etc . If you would like to discuss your experience please do contact the surgery and I would be happy to discuss further with you Yours sincerely Netty Practice Manager
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Review titled Working well
Rated 5 stars out of 5
by G Robinson - Posted on 12 December 2022
Clearly working really hard and well in what must be the most difficult of circumstances with all the pressure on the NHS
Visited December 2022
Review titled Park Road Group Practice
Replied on 22 January 2023
Thank you so much for recognising the extreme effort being made by the whole team. Kind regards Netty Practice Manager