Park Royal Medical Practice
Health & Well-Being Hub, Ctrl Mddx Hosp, Acton Lane, London, Greater London, NW10 7NSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A joke of a practice
Rated 1 star out of 5
by EFDS - Posted on 23 January 2024
You try to call them to let them know that you’re running late (arrived 7 mins late) but engaged and tou get to the practice phones are ringing and no one is on the phone. You’re not seen because you’re late which is fair enough but I find it ludicrous that you’re late 7 mins and are not seen but countless of times I’ve been on time or slightly early and have to wait 30+ mins to be seen - absolutely ridiculous!
Visited January 2024
Review titled Park Royal Medical Practice
Replied on 23 January 2024
Dear Patient, Thank you for your review and sorry that you were not happy with our service. Please note we have a 10 minutes’ policy for all our patients which means if you arrive up to 10 minutes from your actual appointment our clinicians will still see you but it may take longer. With regards to your long waiting time we are sorry that this has happened however due to some of the patients’ medical queries and needs, their consultations may take longer than usual which is not avoidable unfortunately. Regarding your waiting over the phone please contact and provide more information such as date and time that I can investigate it further. Please get back to us via nhsnwl.prmp.feedback@nhs.net or call the surgery and ask for the practice manager that we investigate your concerns further. Kind Regards, Practice Manager Park Royal Medical Practice
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Review titled So bad
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2023
I’ve been prescribed a medicine twice from my hospital as I am a cancer patient unfortunately the prescription has to come from GP. To do this I call them and explain an d send them the letter from the hospital, to get t prescription from GP it takes 7days but for me it took one moth the first time and this time I’m still watching since Oct 9. I call almost everyday to explain for different staff they say they’ll do it hang up but nothing happens. Today I ran out out my medicine and I don’t know what to do. It’s really frustrating I can’t have this on top of my cancer.
Visited October 2023
Review titled Park Royal Medical Practice
Replied on 27 October 2023
Dear Patient, We are sorry that you had difficulty to get your medication, specifically in your situation. At Park Royal Medical Practice, we always aim to provide the best and safe care for our patients. Please get back to us via nhsnwl.prmp.feedback@nhs.net or call the surgery and ask for the practice manager that we investigate your concerns further. Kind regards, Practice Manager Park Royal Medical Practice
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Review titled terrible
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
is not possible to get appointment over there. First you need to call (wait up to 1 hour) just to get to know that there is no more slot. Try on line. Online I fulfilled survey (once I received answer on line, once finally someone call me but probably even did not read my records). Last 3 months I was trying to have appointment- last time I was able to see doctor probably 2021. Now I have very urgent issue end up paying privately as pain was to big. I am leaving this practise. Is not gp practise anymore- is rather call centre.
Visited July 2023
Review titled Park Royal Medical Practice
Replied on 21 July 2023
Dear Patient, Thank you for your review and sorry to hear about the difficulty you had in booking an appointment. Please note, all our routine appointments will be released Monday to Friday from 8.00am based on first come first serve. Also we have several online appointments (called Patchs) every day that we advise our patients to use for their routine queries during the day and one of our clinicians (depending on the query, it may be GP, Nurse, Clinical Pharmacist) will get back to you within 72 hours. If the clinician believes that you need to have a face to face appointment, they will arrange it for you. With regards to the waiting time over the phone, we have a cloud based telephone system that it records all the calls and analysis the data such as how many calls we receive every day, the average patient waiting time in the queue until to be answered, the longest waiting time each day, etc. The current evidence shows that our patients waiting time is under 5 minutes every day and the longest waiting time during our pick hour (between 8am-8.45am) was less than 16 minutes. Please get back to us via nhsnwl.prmp.feedback@nhs.net that we investigate your concerns further. Kind regards, Practice Manager Park Royal Medical Practice
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Review titled Helpfull
Rated 4 stars out of 5
by Asmaa belhout - Posted on 31 March 2023
Helpfull staff manger very helpfull understanding individual circumstances Receptionist helpful even when appointments are difficult
Visited March 2023
Review titled Park Royal Medical Practice
Replied on 03 April 2023
Dear Ms Asmaa, Thank you for leaving us feedback. We are glad that you have had a positive experience with us. At Park Royal Medical Practice, we always aim to provide the best care for our patients. Many thanks, Practice Manager Park Royal Medical Practice
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Review titled Good practice
Rated 4 stars out of 5
by Kokila mistry - Posted on 27 March 2023
Great doctors friendly receptionist always helpfull Good service great nurses always available todo bloods blood pressure ecg wouds. Clean enviroment user friendly system to check in
Visited March 2023
Review titled Park Royal Medical Practice
Replied on 27 March 2023
Dear Ms Kokila, Thank you for leaving us feedback. We are glad that you have had a positive experience with us. At Park Royal Medical Practice, we always aim to provide the best care for our patients. Many thanks, Practice Manager Park Royal Medical Practice
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Review titled Unhelpful
Rated 1 star out of 5
by Zamzam Yusuf - Posted on 23 November 2022
I have been calling the GP for the lat two years every time I needed and there is no one single day that I managed to get a doctors appointment. However this week me and my son got so unwell, even though I’m the first to call the GP on the dot at 8am but I’m still denied an appointment, even though I’m only a patient number 10. The receptionist directed me to book an appointment online but when I went online the page directs me to call the reception in order to book an appointment. There is huge confusion and the way they treat patients is really unprofessional. I am looking around to move myself and my family from this GP. It’s not operating appropriately as it should and I really suggest that people should involve outside resources to expose what’s happening to the patients at Park Royal Medical Practice.
Visited November 2022
Review titled Park Royal Medical Practice
Replied on 24 November 2022
Dear Mrs Zamzam, Thank you for your review and sorry to hear about the difficulty you had in booking an appointment. Please note, all our routine appointments will be release Monday to Friday from 8.00am based on first come first serve. Also we have some online appointments (called Patchs) every day that we advise our patients to use for their routine queries and one of our clinicians (depending on the query, it may be GP, Nurse, Clinical Pharmacist) will get back to you within 72 hours. If the clinician believes that you need to have a face to face appointment, they will arrange it for you. I appreciate you agreed to come over and meet our Customer Service Lead tomorrow morning and she will directly deal with your concerns however, please do not hesitate to ask for the Practice Manager if you want to discuss these matters further. Kind Regards, Practice Manager Park Royal Medical Practice