Park Surgery
Albion Way, Horsham, West Sussex, RH12 1BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unfortunate Experience
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
Although most of the doctors I have spoken to have been kind and helpful, the last one I saw I found to be patronising and didn't seem to understand my problem and I left the surgery feeling infinitely worse than when I arrived.
Visited April 2023
Review titled Park Surgery
Replied on 24 January 2024
We appreciate you taking the time to share your experience, and we are genuinely sorry to hear that your recent visit did not meet your expectations. Providing compassionate and understanding care is fundamental to our commitment to our patients, and we regret any distress caused. Your feedback is invaluable, and we would like to investigate this matter further to ensure that such instances are addressed appropriately. Please contact us directly to discuss your concerns in more detail. We are committed to continuous improvement and ensuring that every patient feels heard and supported during their visits. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns. Best regards, Park Surgery Team
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Review titled Terrible service and attitude to patients
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Phone system is inadequate and loops resulting in patients being unable to contact them. No communication when they change your registered GP. The phone back system is inconvenient when your working as no time can be given. I have sympathy for the workload, but admo inefficiency are adding to that unnecessarily.
Visited February 2023
Review titled Park Surgery
Replied on 24 January 2024
Thank you for sharing your concerns about our phone system, and we sincerely apologise for any inconvenience you've encountered. We appreciate your understanding of the workload challenges, and we want to assure you that we are actively addressing the issues you've raised. It is worth mentioning that recently we have implemented a new digital telephone system to enhance accessibility and reduce wait times. This system eliminates the need to wait in a queue and schedules a callback automatically, aiming to provide a more convenient experience. We understand the importance of communication, and we apologise for any lapses in notifying patients of changes to their registered GP. We are actively working to improve our processes to ensure better communication in such instances. Your feedback is crucial, and we are committed to resolving these issues to enhance the efficiency and convenience of our services. If you have further concerns or suggestions, please feel free to share them with us. Thank you for your patience and understanding. Best regards, Park Surgery Team
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Review titled Impossible to speak to my GP
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Since having a fall and going to A&E just before Christmas, where it was found that i had broken several bones, i have been trying to contact my GP, without success. The surgery telephone number goes into a loop and won’t allow me to speak to anyone or leave a message and the online contact methods - systmonline and nhs app state that messaging services and appointments to this surgery are not available.
Visited January 2023
Review titled Park Surgery
Replied on 24 January 2024
We are truly sorry to hear about the challenges you've faced in attempting to contact us, especially during a difficult time following your fall and subsequent visit to A&E. Your well-being is of utmost importance to us, and we sincerely apologise for any inconvenience you've experienced. Since your visit in January 2023, we have implemented a new digital telephone system to improve accessibility and reduce wait times. This system eliminates the need to wait in a loop and ensures a callback without prolonged delays. Regarding the online contact methods, we apologise for any confusion. We are actively working to address the issues with the messaging services and appointments on SystmOnline and the NHS app to provide a more seamless experience for our patients. Your feedback is crucial, and we appreciate your understanding as we continue to enhance our services. If you have any further concerns or if there's anything specific you would like assistance with, please do not hesitate to reach out. Best regards, Park Surgery Team
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Review titled admin problems
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2022
I sent 3 emails in the last month and have not had any response at all which I find very bad why have park admin. Over the last 2 years park surgery has been from bad to worse nobody seems to be bothered. Also your communication system needs to be sorted out all this rubbish with " over the phone consultation " this cannot work not only the doctors nurses as well.
Visited September 2022
Review titled Park Surgery
Replied on 24 January 2024
Thank you for sharing your concerns about the communication issues you've encountered. We sincerely apologise for the lack of response to your emails, and we understand the importance of timely and efficient communication. Over the past two years, we acknowledge that there have been challenges, and we want to assure you that we are actively working on improving our communication systems. Your feedback is crucial in guiding these improvements. We understand your reservations about over-the-phone consultations, and we are continuously evaluating and refining our approach to ensure it meets the needs of our patients. If you have any specific concerns or if there's anything else you would like to address, please feel free to reach out directly. We appreciate your patience as we strive to enhance our communication processes. Best regards, Park Surgery Team
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2022
Thank you to the amazing reception staff and the amazing doctors at this surgery for all the help kindness and follow up calls to me as main carer.
Visited August 2022
Review titled Park Surgery
Replied on 24 January 2024
Thank you for your kind words and positive feedback. We're delighted to hear about your positive experience with our reception staff and doctors. It's our pleasure to provide quality care, and we're here for you. Best regards, Park Surgery Team