Parklands Medical Practice
30 Buttershaw Lane, Bradford, West Yorkshire, BD6 2DDContact details and opening times
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
Been trying for 4days to get an appointment. Left for Upto 2 hours on phone . . .. then either cut off or ran out of patience, no patience when you are ill .. I was a cancer patient and put back into their care once I had recovered . . They have given me one appointment after my release from hospital ..and never bothered again . Totally ignored . . They say they want more patients. They can't even look after the ones they have . . . Go to the surgery . It is always empty. I will be leaving these nonentities at the earliest I can . Enough is enough ..my wife's has a different surgery that is totally different . Where care is valued not ignored .
Visited January 2023
Review titled Parklands Medical Practice
Replied on 31 January 2023
Thank you for taking the time to feedback to us – I’m very sorry that you have had a difficult experience. Firstly, if I could just correct a misunderstanding – we are not trying to actively recruit more patients, however, we are unable to close our list (ie refuse to register any new patients) without agreement from NHS England – in fact our list size has dropped over the past year from 10500 to 10075 as of yesterday. We are very aware of the access issues and the current levels of demand that are being seen locally and nationally – our local medical committee has asked us to report to them on a weekly basis about the workload pressures that are being seen right across Bradford and the rest of Yorkshire so I am also well aware that we are not alone with this pressure. It’s very difficult to answer specific issues, such as follow up after cancer recovery, when you are posting anonymously and publicly so I can only provide general comments to the points that you have raised. Whenever someone is discharged back to primary care from any secondary care department then we take our instructions from that discharge communication, however, in general, if regular follow up is required then that should be arranged and completed within the secondary care department. There can be some ongoing medication that needs to be set up which might account for the follow up appointment you mention but we really would not expect there to be a regular programme of follow up in practice without a formal “shared care” arrangement being set up and in the very large part they tend to be about regular blood tests with a plan to refer back in if the results come back as abnormal. This would not be a usual ongoing issue for cancer patients. But without being able to look at your specific situation I am not able to see if there has been a particular problem I need to look at. We work quite hard to try and reduce the groups of patients sitting together in the waiting room, we ae still telephoning the vast majority of our patients in the first instance but as of last week we saw around 80% of our total appointments face to face, although we recognise that for our doctors that may only be for as long as the appropriate examination needed takes. While a lot of our patients do strongly prefer to be seen face to face regardless of whether that is strictly speaking necessary there are also those who prefer the flexibility that telephone, video and e-consultations allow. So please don’t judge how busy we are by how many patients are sitting in the waiting room! I hope this goes someway to answering your concerns but please contact the surgery directly (either Ian Taylor, Patient Services Manager or in his absence me) if you need any further information or assistance. Kind regards, Fiona Purdie Business Manager
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 30 January 2023
I have now been on the phone for 40 minutes and still it’s just ringing.. this is the 3rd time I’ve tried today. I am ringing for a disabled person who’s tried ringing himself 2 times and he ended up using all his phone credit .. he places a medication request in last week and still has not received it .. This surgery is really going down hill.. I have been coming to this doctors since I was 8 years old (52) years in total. And have never had the amount trouble getting through on the phone
Visited January 2023
Review titled Parklands Medical Practice
Replied on 31 January 2023
Firstly thank you for taking the time to feedback, I’m so sorry that you are struggling to get through on the phone, we are aware that the pressures on the phone system are significant at the moment (I’ve been doing this job for 21 years and I have never seen it so busy) and we are trying our very best to deal with the patient contacts that we are getting – yesterday we had over 1000 incoming calls and only 83 were not able to be answered, although I do not doubt there were significant waits. There was also a problem with the econsult technology that we are currently looking into, that created a bit of a bottle neck – but we usually see between 180 and 250 econsults per week and as you would expect a disproportionate number land on a Monday, and if there are problems with the system then we see more phone traffic as a result. We are trying to work out the processes to have a straightforward email for the reception team for nonclinical queries to save patients needing to log onto the econsult system and again hopefully relieve the pressures on the phone, but the simple fact at the moment is that the need and demand for our services far outstrips the availability of resource that we have, as is the case across the country and across the NHS as a whole – I really wish it wasn’t the case. We are trying to recruit to fill our 2 vacancies but there simply aren’t enough qualified GP’s out there who are prepared to work in a traditional practice based role. I hope this goes someway to answering your concerns but please contact the surgery directly (either Ian Taylor, Patient Services Manager or in his absence me) if you need any further information or assistance. Kind regards, Fiona Purdie Business Manager