PARKSIDE GROUP PRACTICE
27 Wyche Grove, South Croydon, Surrey, CR2 6EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
The GP was very professional and understanding. I felt reassured by her explanations of my health concerns. She identified a misunderstanding of my prescription and dealt with it there and then.
Visited January 2025
Review titled PARKSIDE GROUP PRACTICE
Replied on 13 January 2025
Dear Patient Thank you for your feedback. Your comments were much appreciated and I have shared them with the whole team. Thanks again Michelle Gavin Operations Manager
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Review titled Excellent nurse
Rated 5 stars out of 5
by Paul seurre - Posted on 11 December 2024
I was in for my flu jab today and the lovely nurse also took my bloods for me that has saved me booking another appointment. 10/10
Visited December 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 17 December 2024
Dear Paul Thank you for your kind comments. We really appreciate it and I have shared your feedback with the whole team! Many thanks Michelle Operations Manager
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Review titled the syringe was so delicate!
Rated 5 stars out of 5
by ken baker - Posted on 26 November 2024
due to blocked ears i was given a date and time for the dreaded syringing - i need not have worried - everything went well and the lady was so careful - my listening is back to normal!
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Dear Mr Baker Thank you for taking the time to write a review. I am so pleased that your ear irrigation was a success. I will pass on your kind comments to Carly, our Health Care Assistant. Many thanks Michelle Gavin Operations Manager
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Review titled Booking a routine appointment
Rated 3 stars out of 5
by Sandy Natarajan - Posted on 12 November 2024
I went on to klick to provide details of my symptoms for an appointment. I got a message to say I would be offered a routine appointment and that someone would call me. 3 weeks later I get a call to book me an appointment in 2 weeks time. That’s a total of 5 weeks to wait for a so called routine appointment. Even then the receptionist could only offer me a morning appointment. Some of us go to work !! When I explained to her and tried to give her feed back of I’ve waited 3 weeks just to get a phone call back, she tried to hurry me off the phone. Not very good customer service and it was like she didn’t really care. When I refused the appointment for the morning she asked me if I still wanted to wait for another appointment ?? That was the whole point I went through their service in the first place so why would she ask me if I still wanted an appointment. There was no offer of afternoon appointment nor was there any offer of when I get a pm appointment I will call you back. I am so disappointed in this surgery. I hardly ever call to see a doctor and when I do this is what I get as a response. Smaller practices offer a better service. Considering the number of doctors listed I would have thought this practice would have had a lot more routine appointments. Very very disappointing.
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Dear Sandy Thank you for getting in contact. Unfortunately, we are under extreme pressure at the moment and demand for appointments is at an all time high. I am so sorry that you had to wait and that we could only offer you a morning appointment. If you would like to discuss the matter further, please contact me at the practice. Kind regards Michelle Gavin Operations Manager
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Review titled Virtually impossible to see a GP these days
Rated 2 stars out of 5
by Paul - Posted on 22 November 2024
I think having on online or phone triage system to ensure someone gets to see the appropriate person (Dr, Nurse, physio, etc.) is potentially a good thing but currently it doesn’t work and takes no account of patients wishes or preferences. I don’t often try to book appointments but the last few times over recent years I’ve noticed it’s pretty much impossible to see a GP even if you specifically ask to do so. My last contact was via phone rather than online booking system as hoped it might be easier. They did not make clear how the triaging worked and got some of the info I gave them wrong. When I next spoke to another person who called me back they didn’t seem to believe me when I explained they had been given the wrong info. I appreciate many public services are under pressure but they don’t help themselves or patients if patients needs aren’t met and they keep having to come back again and again to try and get the help they need. That wastes everyone’s time and potentially leads to the worsening of someone’s ailments.
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Dear Paul I am so sorry that you felt we let you down on this occasion. If you would like to discuss the matter further, please contact me at the practice. Kind regards Michelle Gavin Operations Manager
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Review titled Seen at once.
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Visited the surgery to book a blood test. Seen at one and blood test completed within minutes. That I have to book a blood test every 3 months, after 15 years of blood tests by the NHS, shows that the NHS are wasting resources as the repeat blood tests could easily be automatically booked by a simple IT system change.
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Thank you for your comments. I am pleased that you were seen promptly and that your blood test was completed in minutes. We have a great team of Health Care Assistants at Parkside and I will share your feedback with them. Unfortunately we do not have the functionality to automatically book blood tests yet. Thanks again Michelle Gavin Operations Manager
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Review titled Parkside Paradise
Rated 5 stars out of 5
by John Law - Posted on 26 October 2024
I was warmly greeted by my gp. He was very kind, friendly, courteous and considerate to understand my clinical needs and mental worries. He was absolutely sympathetic and offered help. I was very pleased and relieved that I had a face-to-face chance to explain what surrounding me around the clock. Thank you profoundly.
Visited October 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 October 2024
Dear Mr Law Thank you for your kind comments. I am so pleased that our GP understood your clinical needs and mental worries. I have shared your review with the whole team, which was a great start to the week for us! Many thanks Michelle Gavin Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I had a medical problem and was seen quickly and necessary appointments related to the problem are ongoing.
Visited October 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 04 November 2024
Dear Patient Thank you for taking the time to leave a review. It is much appreciated and it is great to know that our hard work is making a difference. I am pleased that you were seen quickly. I will share your comments with the whole team. Many thanks Michelle Gavin Operations Manager
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Review titled Outstanding practice
Rated 5 stars out of 5
by Ghizlane Riffi - Posted on 01 August 2024
This practice is amazing. Whenever we had any health issues, they have been swift at seeing us. My daughter hasn't been well and 30 minute after filling the online firm, she was seen and treatment given. This has been our experience on several occasions and I love that about them. I would recommend this surgery to friends and family. Thank you for your hard work
Visited August 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 01 August 2024
Dear Ghizlane Thank you so much for your lovely comments! I have shared your feedback with our whole team and it really gave us a boost today. I am so pleased that our online Klinik triage system works well for you and your daughter. Thanks again Michelle Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
I have been at this practice for over 30 years and throughout that time the practice has been thoroughly good, in fact exceptional. Recently I used the on line service at around 0720 hrs and I got a call back from a doctor at 0800 hrs and was seen by a doctor an hour later at 0900 hrs. I’ve had similar experiences where a doctor has seen me on the same day and also referred me to a hospital the same day by calling the hospital on my behalf. Many thanks for your excellent service.
Visited August 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 03 September 2024
Dear patient Thank you for taking the time to feedback. The whole team were delighted to read your comments about the service you have received. It always gives us a boost to receive such positive comments! Thanks again Michelle Gavin Operations Manager