Parkside Surgery
Alfreton Primary Care Ctr, Church Street, Alfreton, Derbyshire, DE55 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Overworked and incompetent
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2023
The phone lines are always busy making it impossible to get a same day appointment without using the app and even then it's hit or miss. The receptionists weren't logged into the PCs and the self-service point wouldn't let us register as here for the appointment. Other patients were heard grumbling when leaving the reception about poor service and seemingly unhappy about the service provided. They seem to be drowning in patients with ailments and unable to get them the care they need when they need it
Visited September 2023
Parkside Surgery has not yet replied.
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Review titled Rude Receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Phoned to order prescription for my sons allergies to be told by the receptionist that I can buy them from the shop because the last time I ordered them was back in September. Well I was buying them from the shop since he ran out of tablets and nasal spray couple of months ago but they are not helping him, the reason I didn't order them was exactly for this reason, when I call she is usually very abrupt and rude making me feel like I'm begging for a prescription and telling me I can buy the medication from a supermarket as if I'm stupid, then telling me they don't have any appointments left for July so I need to phone every day until one becomes available. Since when could a receptionist pass on medical advice? and what could the receptionist possibly know about my sons medical needs?
Visited July 2023
Parkside Surgery has not yet replied.
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2023
Saw a doctor 3weeks ago given antibiotics and go for chest xray.had really bad cough since November.told to go back after 1 week if cough still same tried for 2 weeks for appointment cannot get one was told to just fill a form out.totally ridiculous. No wonder people are dying....
Visited May 2023
Review titled Parkside Surgery
Replied on 16 May 2023
Dear Patient, Thank you for taking the time to leave a review. The Practice takes all concerns raised by our patients seriously and we are sorry that you have been left disappointed with the service you have received. Due to patient confidentiality and data protection compliance we are unable to enter into any issues raised in this review, however we would invite you to contact the surgery to discuss your concerns more fully. You can do this on our website: https://www.parksidesurgery.co.uk/your-complaint
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Review titled Abysmal- Being Nice
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
I moved to this practice in November, and they fobbed me off about my medication ever since. I am Autistic and have Adhd and have medication that is very important for my day-to-day life and they pushed me from pillar to post. I went in a number of times. One minute they've sent it to my pharmacy, the next I'm not even registered with them. After dealing with the shockingly poor customer service of the receptionists I have given up and moved, and now the practice I'm with has got to do their job and sort my medication. No customer service, No compassion. I would think twice before signing up as there are a number of decent surgeries in the area. Don't bother with this one, you won't get an appointment and will be spoken to like dirt. Glad I chose to move. Waste of time.
Visited January 2023
Parkside Surgery has not yet replied.