Parkside Surgery
Prestige Park, Colne Road, Burnley, Lancashire, BB11 1PSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Parkside Surgery.
Reviews
-
Review titled Poor procedures
Rated 2 stars out of 5
by Harvey Spence - Posted on 13 March 2023
Spent a week waiting for a scan appointment, after receiving a text from the surgery saying if no appointment is made ring the surgery. Rang the surgery ,a 2 hour wait on hold, then told it was the hospital not them. Beyond hope.
Visited March 2023
Review titled Parkside Surgery
Replied on 14 March 2023
Good Morning Mr Spence Thank you for leaving your review. I am very sorry that you have been waiting a week for the hospital to contact you with an appointment for your scan. In reviewing the message we sent you, I can see that we said that the hospital would send you the appointment for 3 - 4 weeks. The message said to call the practice if you wanted to discuss this further or hadn't received an appointment. I am very sorry if the message made you think that we could arrange the appointment for you before the period has elapsed. We will see how we can be more precise in our patient messages. With regard to the 2-hour on hold. The practice has invested in the telephone system, which does allow patients to choose to hold or not, as they wish. We encourage patients to use the method that is most convenient for them to contact the practice. This includes phone, online messages and emails. Sincerely Nick Gwatkin Manager
-
Review titled Extremely rude receptionist
Rated 1 star out of 5
by Marc - Posted on 03 February 2023
Every month my terminally ill dads prescription is wrong, they keep sending him things that are not on his prescription and not sending things that are on his prescription, this is has been happening for 5 months, he rang yesterday to tell them they have missed his inhaler again which he needs but sent him 6 boxes of salbutamol nebs, which he doesn't need, when he told them the receptionist she was extremely rude and said "have you never made a mistake" to which he replied, yes I have made mistakes but not the same mistake every month! This isn't the first time the receptionist was rude, last month when he complained about missing items, her response was "You're one of those are you" Is this how you speak to someone with severe copd and several underlying illnesses
Visited February 2023
Review titled Parkside Surgery
Replied on 13 February 2023
Dear Marc I am sorry that your Dads prescription has not been correct. I would encourage you, or your Dad, to contact the Practice and have a conversation with the pharmacist to resolve the issues he is having with his prescription. I am also sorry that the receptionist would appear to have been rude to your Dad. I will raise this with the reception team and we will discuss this at the next internal training event. Sincerely Nick Gwatkin Manager
-
Review titled Receptionist was rude, insulting and patronising
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I suffer from severe COPD, Angina, Bronchitis, Trapped nerve in my back and Spondylosis of the spine, every month they get my prescription wrong, every month I have to ring and tell them they've got it wrong, when I complained the receptionist said, and I quote "Oh, you're one of those" I found this unbelievably rude, insulting and incredibly patronising! is it that difficult to get a prescription right! I depend on you and this is how I'm spoken to Absolutely disgraceful
Visited January 2023
Review titled Parkside Surgery
Replied on 13 February 2023
Good Morning Thank you for leaving the feedback. I am very sorry that you feel that the conversation you had with the receptionist was 'rude, insulting and incredibly patronising'. I am also sorry to hear that your prescription is not correct. I would encourage you to ring and request to speak with the Pharmacist so that she can review and correct any deficiencies in your prescriptions. This will give you peace of mind that your prescriptions will be correct moving forwards Sincerely Nick Gwatkin Manager
-
Review titled Friendly doctors and receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
Visited the practice on Wednesday for some X-ray results, results sent across very quickly and gave me the peace of mind I needed. The doctors are very knowledgeable. (Oxford road doctors included) . Would also like to thank the receptionist at Parkside for being so helpful and approachable. - excellent team work throughout the practice highly recommend these practices.
Visited December 2022
Review titled Parkside Surgery
Replied on 11 January 2023
Thank you for taking the time to leave this positive review. I will ensure that this is passed on to the team. Sincerely Nick Gwatkin Manager