Parkside Surgery
Prestige Park, Colne Road, Burnley, Lancashire, BB11 1PSContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Parkside Surgery.
Reviews
-
Review titled Receptionist was rude, insulting and patronising
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I suffer from severe COPD, Angina, Bronchitis, Trapped nerve in my back and Spondylosis of the spine, every month they get my prescription wrong, every month I have to ring and tell them they've got it wrong, when I complained the receptionist said, and I quote "Oh, you're one of those" I found this unbelievably rude, insulting and incredibly patronising! is it that difficult to get a prescription right! I depend on you and this is how I'm spoken to Absolutely disgraceful
Visited January 2023
Review titled Parkside Surgery
Replied on 13 February 2023
Good Morning Thank you for leaving the feedback. I am very sorry that you feel that the conversation you had with the receptionist was 'rude, insulting and incredibly patronising'. I am also sorry to hear that your prescription is not correct. I would encourage you to ring and request to speak with the Pharmacist so that she can review and correct any deficiencies in your prescriptions. This will give you peace of mind that your prescriptions will be correct moving forwards Sincerely Nick Gwatkin Manager
-
Review titled Friendly doctors and receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
Visited the practice on Wednesday for some X-ray results, results sent across very quickly and gave me the peace of mind I needed. The doctors are very knowledgeable. (Oxford road doctors included) . Would also like to thank the receptionist at Parkside for being so helpful and approachable. - excellent team work throughout the practice highly recommend these practices.
Visited December 2022
Review titled Parkside Surgery
Replied on 11 January 2023
Thank you for taking the time to leave this positive review. I will ensure that this is passed on to the team. Sincerely Nick Gwatkin Manager
-
Review titled Telephone system is not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2022
Why is it that every time I ring Parkside I am unable to get to through on the phone until I've endured at least 15 minutes of retries? The doctors and nurses are very helpful but the telephone triaging/booking system is woefully inadequate. I don't normally write reviews, but feel that by ignoring the problem nothing will ever improve - but then again, I see that the same complaint has been raised year after year!! Surely, given the vast electronic methods of communication available these days there is a better method of getting through to someone, especially when all that's being requested is to make an appointment to speak to a doctor or request a repeat prescription. If the local barber can solve this booking problem why can't the GP surgery!?
Visited August 2022
Review titled Parkside Surgery
Replied on 25 October 2022
Good Morning Thank you for your comments. The practice telephone system will be upgraded by the end of December 2022, and I hope that this will assist in resolving some of the issues you have outlined. Sincerely Nick Gwatkin Manager