Parkway Surgery
20 Parkway, Welwyn Garden City, Hertfordshire, AL8 6HGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Nightmare to get gp appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2025
Been trying for 2 days to get a appointment for my child. Call and sit on phone for ages only to be told call back. Tried online consultant 3 times after it's opened and it's say closed try next day.Awfull service
Visited January 2025
Review titled Parkway Surgery
Replied on 10 January 2025
Sorry to see you haven't managed to get an appointment. Our Clinical econsults turn on at 8am and automatically turn off once the number has reached capacity for our duty team to manage that day. If is urgent for that day please call and you will be added to the duty triage list. If it is not urgent for the day and econsult is closed you could write a note summarising the issues you need to discuss. This will be given to your nominated GP.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 10 December 2024
Been trying to do e consultant on line I do it as soon as they open but just says closed try again tomorrow. And they won't let me book a appointment in advance, say I have to call or do e consultant! I've tried
Visited October 2024
Review titled Parkway Surgery
Replied on 17 December 2024
We are sorry that you are struggling to use the econsults. They open at 8am every morning and close automatically when reaches our capacity for the day. This number varies depending on number of doctors seeing econsult requested appointments each day, but averages at 70.
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Review titled Waited 2 hours for my Appointment
by Diana - Posted on 22 April 2024
Had a appointment for 10.55 Never got seen till 12.55 Had to sit in the waiting room for 2 hours feeling poorly and I suffer with Anxiety When I was finally called in because I said I've been waiting 2 hours I was told I needed a chaperone I said fine. Even though I only said I never raised my voice After a few minutes I left in tears my Anxiety kicked in and I had to leave. So sat for 2 hours and still not seen a Gp. I had to wait 8 days for that appointment
Visited April 2024
Review titled Parkway Surgery
Replied on 26 April 2024
We are very sorry that this happened to you. Looks like there was a combination of unusual events. The doctor you were seeing had more than one very complex and ill patients to see before you, causing them to run very late. Someone else should have been aware of how late they were and seen you instead. Also, for some reason, you were not checked in properly so the doctor didn't know you were waiting. As a result they called in the person waiting after you. This combination is very unusual and we would hope would not happen to anyone else. Just to clarify, you were seen by the doctor and while being seen decided to leave mid consultation.
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Review titled 9 days to get a appointment
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2024
Sat on the phone for 46 minutes only to be told there's no appointments for 10 days. When I had spoke to a Dr earlier who said need to be seen in 7 days for a examination
Visited April 2024
Review titled Parkway Surgery
Replied on 13 April 2024
No one needs to sit on the phone! Select the call back option. If a doctor asked you to be seen in 7 days, then they should sort this out for you if there is an issue. Hopefully you asked for a message to be put through to that doctor. If you didn't please send an econsult at 8am on Monday morning with a message for that doctor.
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Review titled Rude receptionist
Rated 1 star out of 5
by Dee - Posted on 31 October 2023
Went in this morning at 8.45 and the lady at reception was extremely sour face and rude. No Hello, morning or Thank you from her. Terrible I said Morning and Thank you even though she was very rude. Staff wonder why they get moaned at if they act like this. I could been rude like her but I wasn't
Visited September 2023
Review titled Parkway Surgery
Replied on 09 November 2023
I am very sorry you didn't feel welcomed when you came to the surgery. I hope that was an exception. I wonder whether the receptionist was trying to deal with something else at the same time?
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Review titled Said my prescription been sent out but has not
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
Was told my message my prescription had been sent to the chemist but it has not Weekend without my tablet's now because someone can't do there job
Visited April 2023
Review titled Parkway Surgery
Replied on 11 January 2024
I am sorry to hear there was a problem with your medications. Please can you ask reception to look into what happened and liaise with Dr Benfield so that I can review the process that led to this situation. This was posted on Tuesday 9th, I am sure we can get your medications to you by the weekend.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I am really impressed by the responsiveness of this practice, the thorough and kind approach taken by practice staff, and the way that my family (including teenage children) have felt so well supported. The e-consult system has worked very well for us all and meant that we've seen the right person first time. Thank you!
Visited April 2023
Review titled Parkway Surgery
Replied on 28 April 2023
Thank you so much for taking the time to give this lovely feedback. The good thing about econsults is that it gives us a chance to enable the most suitable person to action the request. We have specialists within the practice and we endeavour to keep people seeing the same/usual doctor whenever possible. Although the website says we deal with econsults within 3 working days, we actually try our best to action all econsults within 24 hours.