PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
This afternoon called regarding urgent prescription request, gentleman I spoke to advised he would do his best to get this actioned, he called back after hours to advise this had been completed I am so grateful
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 09 July 2024
Dear Patient, Thank you for your feedback. We are glad that you have had a positive experience whilst requesting your prescription and will pass this feedback on to the staff. Yours sincerely, Parkwood Surgery
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Review titled Receptionist query
Rated 4 stars out of 5
by Joan Miller - Posted on 16 July 2024
Spoke to a very nice young male receptionist who was very helpful when I enquired about having a blood test and urine test done but would have difficulty getting to the surgery to collect the forms as my husband is very ill and under the Virtual Hospital at home with me caring for him. This young man emailed the forms to me which I found very helpful as it saved me a journey.
Visited July 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Receptionists playing doctors
Rated 1 star out of 5
by Bill - Posted on 06 July 2024
After receiving treatment for an absyss with antibiotics I called the surgery to request an urgent appointment as the infection was still there. Having being told by a receptionist that I was unable to even request to make an appointment for at least 6 days and told to put in an online request. After 48 hours gmhad passed since I put in the online request, I called the surgery to find out what was happening only to be told by telephone answerer that I would need to see a dentist or call 111 or go to urgent care, needless to say I never got called by a doctor but was diagnosed by the completely inexperienced telephone staff. I still have the infection which is getting worse and as my doctors surgery are unable to help I will have to attend urgent care now.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 09 July 2024
Dear Bill, Thank you for your feedback. We apologise for the difficulties and frustration you experienced during your recent interactions with our practice following your recent infection. I hope you are feeling better now. We would like to follow up on your recent infection and discuss your concerns in more detail. Unfortunately, we are unable to contact you as you have only provided your first name. We kindly ask that you contact the surgery at your earliest convenience to discuss this further so we can provide the necessary support. Yours sincerely, Parkwood Surgery
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Review titled Excellent receptionist
Rated 5 stars out of 5
by Lucy Gardner - Posted on 11 July 2024
I’ve been with Parkwood for my entire life- everyone has always been so wonderful, going above and beyond. Parkwood has saved my life on one occasion when I was 6 years old. Today I had a fabulous experience with the receptionist, who was so helpful and patient with me. I’m very happy with the service I have received.
Visited July 2024
PARKWOOD SURGERY has not yet replied.
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Review titled disappointing, upsetting, frustrating
Rated 1 star out of 5
by Mrs Linda J Sherriff - Posted on 10 June 2024
difficult to get an appt, had to go through loops and hoops to get one for my very unwell family member. Can't book by phone, can't log a request in advance, no contact details to e-mail, Finally got an e-mail address after waiting 10 mins on the phone but my e-mail has now been returned as not sent. This is not good enough
Visited June 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Appalling is an understatement
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2024
Trying to get an appointment for my 12 month old child is near impossible, they miss urgent online requests, never have appointments for routine checks and can't send basic referral letters when trying to see a private doctor becasue I now can't rely on them for basic care and they are now holding up further treatment. My child has on 2 occasions been palmed off to A and E for no reason, with the consultants at A and E confused as to why we were sent there, wasting their time and putting my child at unnecessary risk of picking up something in the hospital.
Visited June 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Lovely lady
Rated 3 stars out of 5
by Joanna Pike - Posted on 22 May 2024
I visited the surgery for my second shingles jab. The person who administered the jab was a lovely lady very efficient and pleasant. Makes such a difference when you go to the doctors if the staff are kind and caring
Visited May 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Sian Kennedy - Posted on 28 April 2024
I saw a GP last thursday who was very patient and kind! He treats me with total respect! I had a cortisone injection in my rt knee and he was so careful ! He printed out a form for me to sign , prior to this! He also saw my son this month, along with me present! He treats my son with respect and kindness, too !
Visited April 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Martin Larner - Posted on 22 April 2024
Having experienced a serious chesty cough for a number of weeks, I contacted the surgery via the online consultation portal. I made the request at 08.15 and was invited to a face to face consultation at 09.30. On arrival I was seen almost immediately and was prescribed medication and referred for further tests. In the light of the large numbers of negative reviews , I feel it only right to properly recognise what can only be described as an outstanding service. Thank you Parkwood.
Visited April 2024
PARKWOOD SURGERY has not yet replied.
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Review titled Appointment system dire!!
Rated 2 stars out of 5
by Anonymous - Posted on 03 April 2024
Couldn’t get an emergency appointment at 8.30am yesterday morning, despite being the first person in the queue. I filled out the online form and was told someone constantly monitored the page and as of 4.20pm today I still have had no call back and not been able to get through on the phone!! Luckily Hemel urgent care were great last night and sorted me out as I had a serious infection. What sort of appointment system is this!! I’ve been with this surgery all my life and since the big extension it’s gone downhill. I get that the NHS is in crisis but not being able to book a basic appointment or even a general one is ridiculous!!
Visited April 2024
PARKWOOD SURGERY has not yet replied.