PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to talk to someone over the phone
Rated 2 stars out of 5
by Marina Forte - Posted on 12 August 2024
It's plainly impossible to talk to someone over the phone. No matter if I'm caller number 1 or 10th in the queue. The queue never, ever moves up. I've been trying for literal months to contact the surgery via phone for different issues or queries as I work in London and I'm unable to come in person unless I have an appointment scheduled. I've never stopped trying but I've also never been able to get through to someone over the phone. How is this possible?!?!
Visited August 2024
Review titled PARKWOOD SURGERY
Replied on 13 August 2024
Dear Marina, Thank you for taking the time to feedback your recent experience of using the telephone system. I am sorry to hear that this has not met the expectations which we strive to achieve. We have recently installed a new telephone system, which patients' will have a more positive experience using. There is an option with the new telephone system to request a call back and one of the reception team will respond to this request. Kind Regards Parkwood Surgery
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
This afternoon called regarding urgent prescription request, gentleman I spoke to advised he would do his best to get this actioned, he called back after hours to advise this had been completed I am so grateful
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 09 July 2024
Dear Patient, Thank you for your feedback. We are glad that you have had a positive experience whilst requesting your prescription and will pass this feedback on to the staff. Yours sincerely, Parkwood Surgery
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Review titled Great practice
Rated 4 stars out of 5
by Mrs B V Fox - Posted on 26 July 2024
My daughter had her wound dressed today by the nurse, she was very thorough & explained everything to her.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 26 July 2024
Dear Mrs Fox, Thank you for sharing your feedback following your recent visit. We are glad you have had a positive experience. This will be shared with the relevant clinician. Yours sincerely, Parkwood Response Team
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Review titled Receptionist query
Rated 4 stars out of 5
by Joan Miller - Posted on 16 July 2024
Spoke to a very nice young male receptionist who was very helpful when I enquired about having a blood test and urine test done but would have difficulty getting to the surgery to collect the forms as my husband is very ill and under the Virtual Hospital at home with me caring for him. This young man emailed the forms to me which I found very helpful as it saved me a journey.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 22 July 2024
Dear Joan, Thank you for sharing your positive experience whilst speaking to a member of our team. We are glad that this staff member was able to assist you with your query on collecting your test forms, and provided a service to best suit your needs. Yours sincerely, Parkwood Surgery
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Review titled Sadly, the Practise has changed. No continuity.
Rated 3 stars out of 5
by Annette Sugars - Posted on 23 July 2024
Today, l saw a lovely young Practitioner. She looked, listened and actioned. Very thorough and nothing was too much trouble. Quite refreshing. She set a good example a good example of how to treat patients.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 24 July 2024
Dear Annette, We are pleased to hear that you received a positive experience and will share your feedback with our clinicians. Yours sincerely, Parkwood Response Team
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Review titled Receptionists playing doctors
Rated 1 star out of 5
by Bill - Posted on 06 July 2024
After receiving treatment for an absyss with antibiotics I called the surgery to request an urgent appointment as the infection was still there. Having being told by a receptionist that I was unable to even request to make an appointment for at least 6 days and told to put in an online request. After 48 hours gmhad passed since I put in the online request, I called the surgery to find out what was happening only to be told by telephone answerer that I would need to see a dentist or call 111 or go to urgent care, needless to say I never got called by a doctor but was diagnosed by the completely inexperienced telephone staff. I still have the infection which is getting worse and as my doctors surgery are unable to help I will have to attend urgent care now.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 09 July 2024
Dear Bill, Thank you for your feedback. We apologise for the difficulties and frustration you experienced during your recent interactions with our practice following your recent infection. I hope you are feeling better now. We would like to follow up on your recent infection and discuss your concerns in more detail. Unfortunately, we are unable to contact you as you have only provided your first name. We kindly ask that you contact the surgery at your earliest convenience to discuss this further so we can provide the necessary support. Yours sincerely, Parkwood Surgery
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 30 July 2024
Visited practice on 11th July to book an emergency appointment. Staff were dismissive and rude. Not necessary. Went home and followed the complicated online system of arranging a call-back within 48 hours. Received no call-back and still chasing 19 days on. Pretty sure I could have got a routine appointment within that time frame! Disgusted and disappointed. How is this acceptable? Suggestions: staff put a sign on their window if they are busy. Train staff how to be pleasant. Offer your staff 'wellbeing' breaks if politeness is generally challenging for them!
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 05 August 2024
Dear Patient, Thank you for taking the time to feedback you recent experience at Parkwood Surgery. I am sorry that your recent engagement with us has not met the high standards and expectations we strive to achieve and provide. Your feedback has been passed onto the staff involved. The practice is in the process of providing additional training for all members of staff. Please can you let us know if you still require an appointment for your concern. Unfortunately you have submitted an anonymous post so we are unable to follow up with your complaint fully. Kind regards Parkwood Surgery
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Review titled Excellent receptionist
Rated 5 stars out of 5
by Lucy Gardner - Posted on 11 July 2024
I’ve been with Parkwood for my entire life- everyone has always been so wonderful, going above and beyond. Parkwood has saved my life on one occasion when I was 6 years old. Today I had a fabulous experience with the receptionist, who was so helpful and patient with me. I’m very happy with the service I have received.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 24 July 2024
Dear Lucy, Thank you for your positive feedback. We are pleased that you have received a positive experience and will share your feedback with our reception team. Yours sincerely, Parkwood Response Team
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Review titled Friendly Staff
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2024
One of the staff members phoned me regarding a referral to Rheumatology and whilst the news was not great, the staff member was really friendly and tried to help me with a way forward. I did get the staff members name and feel that said staff member deserves some recognition for the friendly manner in which they dealt with me but I know I can't use names for this review.
Visited July 2024
Review titled PARKWOOD SURGERY
Replied on 24 July 2024
Dear Patient, Thank you for sharing your positive experience whilst speaking to a member of our reception team. We are pleased that this staff member was able to assist you with your query and will share your positive feedback with the team. Yours sincerely, Parkwood Response Team
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Review titled disappointing, upsetting, frustrating
Rated 1 star out of 5
by Mrs Linda J Sherriff - Posted on 10 June 2024
difficult to get an appt, had to go through loops and hoops to get one for my very unwell family member. Can't book by phone, can't log a request in advance, no contact details to e-mail, Finally got an e-mail address after waiting 10 mins on the phone but my e-mail has now been returned as not sent. This is not good enough
Visited June 2024
Review titled PARKWOOD SURGERY
Replied on 24 July 2024
Dear Linda, We are very sorry your experience with contacting us has been frustrating. Our new telephone system went live on the 13th of June and our website is in the process of being updated. We hope your future experiences with Parkwood Surgery will be more positive as we endeavour to improve patient access. Yours sincerely, Parkwood Response Team