PARKWOOD SURGERY
Parkwood Drive Surgery, Parkwood Drive, Hemel Hempstead, Hertfordshire, HP1 2LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very busy practice, doing their best
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
In February 2023, I called the surgery with a concern re possible cancer. The triage doctor called back straight away, an urgent appointment made for the same day, came away with reassurance and a clear plan including the standard two week urgent referral for further tests which proceeded as the doctor specified. Staff were friendly and efficient. They are exceptionally busy.... every day..... they must be under huge pressure and are only human. If you're struggling to get through on the phone, visit the practice directly. If you see the waiting room doesn't look busy, it could be many consultations are over the phone.
Visited February 2023
Review titled PARKWOOD SURGERY
Replied on 30 May 2023
Dear Patient Parkwood Surgery values your feedback and are glad to note your positive experience. Thank you for taking you time to share your views on this platform which is very much appreciated. As part of the information, the practice is disseminating to patients, the NHS services are experiencing pressures to a large extent and Parkwood Surgery, like any surgery are working to ensure that patients do receive the care needed in a timeline manner. In an effort to improve and ease patients' access to our services available on our website - https://parkwoodsurgery.nhs.uk/ - patients can contact the practice via online services and do not have to queue on the phone waiting to be answered. a) Same day emergencies – Patient Online Consultation (AccuRx) enables patients to submit urgent medical requests and administrative queries which the practice will respond to within 48 hours. We have clinicians dealing with all medical requests which includes same day appointments. If the GP reviews your submitted medical request and identifies that it is an emergency, we will contact you the same, otherwise you will be contacted within 48hrs. b) Acute Prescriptions ONLY – Please you can also use the above Patient Online Consultation for request for Acute medication ONLY. All repeat prescriptions are to be requested via the service given below. c) Request for repeat prescription – Patients Online Access offers patients online access 24/7 to their medical records in the comfort of their home. • NO MORE queues • Request for repeat prescription from the comfort of your home. • Same day response to urgent cases • Or within 48hrs • NO need to come to the surgery unless needed. The practice is working tirelessly to ensure that services provided to you and all other patients is speedy giving users pleasant experiences. The practice is also working at achieving a work-life balance for our workforce both clinical and non-clinical. Yours faithfully Practice Manager
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
They literally never pick up their phones. I was ringing for over 40 minutes and decided to drive to the practice whilst still calling to see whether they answered before I got there. I turned up and there was not a soul in reception and the receptionists were sat there having a chat whilst the phones were ringing off the hook. Absolute disgrace. Really makes me wonder how there's no governing body overseeing this. Surgery should be ashamed of the danger they're putting people in.
Visited October 2022
Review titled PARKWOOD SURGERY
Replied on 11 October 2022
Dear Patient, We are sorry to hear about your experience with the practice and thank you for raising your concerns with us. We consider patient access to be very important to us and are constantly looking at ways to improve it. Our phone receptionists are located in a quiet separate room, not visible from the front desk, in order to minimise noise and allow them to give their full attention to our patients. Our front desk receptionists have a different role and deal with patients face-to-face coming into the surgery for appointments, collecting prescriptions and blood test forms and dealing with other administrative issues. There has been a considerable rise in calls over the past 18 months and we do regularly review our patient access and have installed a call management system to monitor call times. As a result, we have increased the number of receptionists answering phones throughout the day in recent months. We are also planning on implementing additional measures in the near future. We note you posted an anonymous comment and we would be happy to discuss this further in person if you wish. The Partners