Paston Surgery
9-11 Park Lane, North Walsham, Norfolk, NR28 0BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 17 July 2024
In general I’ve had nothing but a positive experience with Paston, but there is one receptionist that could do with some retraining as she’s extremely ignorant and rude on the phone every time I’ve spoke to her. All the rest of the receptionists have been extremely helpful, just this one seems to not enjoy doing her job.
Visited July 2024
Paston Surgery has not yet replied.
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Review titled A great service, above & beyond
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2023
From the United Kingdom, I now live abroad but am currently visiting and needed to see a Clinician for my 3 month old. I called to register as a Temporary Resident & the HCA I spoke to (Erin) was so calm, kind and helpful it really put me at ease and made the process so smooth. I was seen by a Doctor and he went above and beyond with his checks and explanations, he was very thorough and even advised on another condition for my 3 month old that I hadn’t asked about. I had to bring my 2 year old along to the appointment and the Doctor was very kind to him also & even gave him a sticker as we left. I would certainly recommend this GP Surgery for the patient experience, team & level of care. I do, however, feel sorry for the team and patients who have to sit in/near the waiting room as it is very bleak and looks like a large storage cupboard with boxes everywhere but ultimately as a patient you’re not there for the view & the team were outstanding! Thank you so much!
Visited July 2023
Paston Surgery has not yet replied.
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Review titled Appointment
Rated 1 star out of 5
by Anonymous - Posted on 20 January 2023
I went for an appt booked in at 11 still waiting at 12 when I went to enquire it transpired the receptionist didn’t bother to sign me in and was told they couldn’t fit me in I work so today was why I had booked the appt for blood test and injection as it was my day off their attitude was appalling and totally unacceptable what is wrong with people Paston surgery has a lot to answer for when I rang to try and book another appt it’s the middle of February I could be six foot under by then
Visited January 2023
Review titled Paston Surgery
Replied on 27 January 2023
Dear patient, thank you for your feedback. Our aim is to provide the best GP service we can, in very difficult circumstances. We are sorry to hear on this occasion we failed but have taken steps to both resolve the problem and avoid it from happening again.