Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Pharmacist
Rated 3 stars out of 5
by Anonymous - Posted on 21 March 2025
The Pharmacist who phoned me was was rude and sounded patronising. He rushed his introduction of who he was and all I heard was Patford House. I felt rushed through the phone call and didn't feel I fully explained myself. To be told how I should be eating a balanced diet when I had explained it was over indulgence over Christmas and the occurrences after that had triggered the reflux. Having not heard properly to begin with that he wasn't actually a doctor he proceeded to rush my next questions to which I wouldn't have asked had I had known he was just a pharmacist. I then just told me the prescription was being sent to the chemist and put the phone down with no goodbye or ending. Usually I don't complain and I am happy with the level of service I have received but not on the occasion. I actually said to my wife " he just put the phone down on me!" Which we thought was rude!
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for sharing your experience. We apologise for the way the call was handled and understand how frustrating this must have been. We value clear communication and respect. Your feedback is important, and we will address this with the team to ensure a better experience in the future. Kind Regards, Julie Taylor - Operations Manager
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Review titled Excellent telephone appointment
Rated 5 stars out of 5
by Peter Davies - Posted on 15 March 2025
Appointment was well signposted by emails regarding date, am/pm, then time. I was phoned within a few minutes of this time. Very thorough review of symptoms, then family history etc. and then possible outcomes. Given face to face appointment to double check in person before looking at medication. A further date given to pick up a test kit from surgery. Very satisfied.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Peter, Thank you for your detailed feedback. We are pleased to hear that the appointment process was well-communicated and that you found the review thorough. Ensuring clear next steps and follow-up care is important to us, and we are glad you felt satisfied with your experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good telephone consultation
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2025
Friendly, efficient and informative. All pertinent questions answered with skill and knowledge. Good advice given.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that you had a positive experience and received helpful advice. We appreciate you sharing your feedback! Kind Regards, Julie Taylor - Operations Manager
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Review titled Perfect consultation
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2025
I recently was called for a medical review. A very very professional Dr dealt with me. He was polite, kind and attentive. I had a couple of questions which he was happy to answer and I left feeling I had indeed been well looked- after. Thank you.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Patient, Thank you for your feedback. We are pleased to hear you had a positive experience and felt well cared for during your medical review. Your kind words about the doctor’s professionalism and attentiveness are much appreciated. Kind Regards, Julie Taylor - Operations Manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2025
Today I called as soon as the phone lines opened to make an appointment for my young child who had been up all night screaming in pain with severe earache and a fever. I was told I could have a phone consultation. When I explained he needed to be seen as I believed he had an ear infection and would require it to be looked at before possible antibiotics I was told I’d have to wait until Friday afternoon. I explained I needed an on the day appointment for fear his eardrum may rupture prior to Friday the receptionist told me it was not possible. Appalling care of a very young child.
Visited March 2025
Review titled Patford House Partnership
Replied on 19 March 2025
Dear Patient, We are sorry to hear about your experience and understand how distressing it must have been to see your child in pain. Our process ensures that all requests are assessed by a clinician, who can then decide if an urgent in-person appointment is necessary based on symptoms. We aim to prioritise urgent cases, especially for young children, and we are sorry if this did not meet your expectations. We appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great response
Rated 5 stars out of 5
by Angela - Posted on 27 March 2025
I had a problem with new prescription from hospital went into surgery explained my situation. Within 2 hours I had a response asking which medication I needed I replied and my problem was resolved. Thank you to all concerned 👍
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Angela, Thank you for your kind review! We are pleased we could quickly resolve your prescription issue. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good practice
Rated 4 stars out of 5
by Theresa Serne - Posted on 11 February 2025
I seem to have lost my original review. I asked for an urgent appointment yesterday was told by receptionist the booking team would receive the request. I hadn't heard anything and later phoned 111 they phoned me back and the doctor phoned me as I was talking to them. She told me go to the surgery and I did. She prescribed medication and i collected part of It from boots last night. I've collected the rest today. The young lady was friendly and efficient considering I feel muzzy headed and slightly confused she was very considerate and i was worried that imay have cellulitus and/or sepsis. I collected the rest of.my prescription this afternoon. I hope the same doctor will phone me when able to check my progress. Thank you for your help so far.
Visited February 2025
Review titled Patford House Partnership
Replied on 12 February 2025
Dear Theresa, Thank you for your feedback. We are pleased to hear that you received the care and medication you needed and that our team was supportive during your appointment. If you have any ongoing concerns or feel your symptoms are worsening, please do contact us. We hope you feel better soon. Kind Regards, Julie Taylor - Operations Manager
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Review titled Med review
Rated 4 stars out of 5
by Anonymous - Posted on 26 February 2025
Med Review Didn’t really listen to what I was saying. Extremely stressful experience I’m 64 doesn’t mean I’m stupid but that’s I felt
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, We are sorry to hear about your experience. It is important to us that you feel heard and respected during your consultations. We appreciate your feedback and would be happy to look into this further. Kind Regards, Julie Taylor - Operations Manager
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Review titled Have used practice since 1988
Rated 5 stars out of 5
by Stan Anniss - Posted on 06 February 2025
Was contacted yesterday. I collected prescription this morning from Northlands. Have started taking the Flucloxacillin and using Daktacort ht cream. Have yet to collect white soft paraffin solid.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 February 2025
Dear Stan, Thank you for your review. We hope the treatment helps, and if you have any concerns or need further assistance, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Lovely doctor
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2025
Lovely Doctor, listened and really helped. It was a follow up for my mental health and she put me totally at ease.
Visited February 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Patient, Thank you for your kind words! We are pleased to hear that the doctor was able to make you feel at ease and provide the support you needed during your follow-up. Your feedback means a lot to us! Kind Regards, Julie Taylor - Operations Manager