Patford House Partnership
8 Patford Street, Calne, SN11 0EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent meds review via phone
Rated 3 stars out of 5
by Mark Saint - Posted on 12 March 2025
This was a very good meds review and, based solely on this, the practice is highly recommended. However, other recent experiences for my wife and me, mainly with very poor and discourteous admin, paint a different picture which is why a neutral score has been offered.
Visited March 2025
Review titled Patford House Partnership
Replied on 12 March 2025
Dear Mark, Thank you for your feedback. We are pleased to hear that your medication review went well but are sorry that other experiences haven’t met your expectations. We take concerns about administration and courtesy seriously and would welcome the opportunity to address them. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great copd nurse
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
Very good telephone conversation with the copd nurse who gave me a thorough telephone examination and was extremely friendly
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Patient, Thank you for your kind feedback! We are pleased you had a thorough and friendly consultation with our COPD nurse. If you need any further support, please do contact us. Kind Regards, Julie Taylor - Operations Manager
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Review titled Medical Miracles
Rated 5 stars out of 5
by Ken Watson - Posted on 19 March 2025
So I’d been in the north west and suffered some chest pains and breathing difficulties but instantly I had on site first aid at Chester Zoo followed by paramedics in their hi tech ambulance, amazing treatment at Chester Hospital then Wythenshawe Hospital in Manchester but everything got even better with Patford Partnership in Calne and Great Western Hospital. Nobody wants to get involved in the system but if you’re I’ll the NHS is superb ! The medical centre team were excellent and in Calne they got me on my way then My GP sorted me a referral at GWH and I was there the next day having a complete MOT in every sense. The good news is I’m ok !
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Ken, Thank you for sharing your incredible journey and for your kind words about the care you received at Patford Partnership and Great Western Hospital. We are pleased to hear you are doing well and that our team could support you through this. It is good to know you had such positive experiences throughout your care. Kind Regards, Julie Taylor - Operations Manager
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Review titled Very helpful an knowledgeable regarding all of my questions
Rated 5 stars out of 5
by Roland Whyte - Posted on 01 April 2025
I came in for advice on a facial mole and then asked for advice on exercise after having surgery and also got a blood test with in the hour of asking my doctor. Excellent service and extremely detailed consultation.
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Roland, Thank you for your kind review! We are pleased you had a positive experience and that we could provide you with thorough care. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
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Review titled No help
Rated 2 stars out of 5
by Robert Christie - Posted on 29 March 2025
First i was diagnosed over rhe phone with a chest infection and given antibiotics. When i looked at what i had been given it said 'Do Not Take' with Alupurinol which i had previously been prescribed for my gout. This was a little concerning but fortunately the chest infection eventually cleared. 2 weeks ago i started suffering from pains in my back and down my leg, these have become quite debilitating and extremely painful. I already take Naproxen for the arthritis in my knees but it was not touching the pain in my back & legs. After calling the doctor again i was diagnosed over the phone with sciatica and prescribed Nefopam. This painkiller did not agree with me and i ended up struggling to pass water which was very worrying. I called the doctor again and unfortunately can only describe this call and previous calls as a difficult experience. The doctor was at best unempathetic and at worst completely dismissive of my symptoms and pain. He basically told me to keep taking Naproxen which he gave me another prescription for. I am back where i started with it all. I still have my severe knee pain (which seems to have been ignored now as no follow up or additional steroid injections) and i now have additional problems and it would be really helpful to actually see a doctor. I do not believe telephone appointments are suitable for diagnosing everything and i also think that if you are talking to a GP on the phone you need someone who actually sounds interested rather than quite rude & dismissive. He also never said his name just this is the GP from Patford House? I understand that things have changed and it is no longer possible to just call for a doctors appointment but sadly i think too many ailments are going under the radar due to diagnosis by phone.
Visited March 2025
Review titled Patford House Partnership
Replied on 02 April 2025
Dear Robert, Thank you for sharing your experience. We are sorry to hear that you have been feeling this way and that your recent appointments have not met your expectations. We understand how frustrating it is to still be in pain and not feel fully supported. Your concerns about telephone consultations and the impact on your care are important, and we appreciate your feedback. If you would like to discuss this further or arrange a face-to-face appointment, please contact us, and we will do our best to support you. Kind Regards, Julie Taylor - Operations Manager
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Review titled Good Service
Rated 5 stars out of 5
by Matthew Dancey - Posted on 21 March 2025
I was originally contacted by who just did not listen to anything l had to say including medication that was making my condition being blood pressure worse! A call back was requested for ££ a very professional member of staff who l have spoken to previously. She called back in the afternoon and was simply perfect. She listened attentively and acted prudently. She is a credit to your practice.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Matthew, Thank you for sharing your experience. We are pleased to hear that the second call was more helpful and that the team member was able to provide the attentive care you deserved. We appreciate your kind words and will pass them along to her! Your feedback is important, and we will continue working to ensure every patient receives the best care possible. Kind Regards, Julie Taylor - Operations Manager
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Review titled Still waiting
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2025
I had my appointment 9 days ago and I have no news on a prescription that I was promised. I have previously revived prescriptions sooner so I think it has been forgotten.
Visited March 2025
Patford House Partnership has not yet replied.
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Review titled Prompt Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 March 2025
Very happy with the surgery, doctor I saw and care I was given. I felt very listened to by the doctor, he gave a good treatment plan and I felt confident leaving. Only downside is the building itself is looking pretty tired now.
Visited March 2025
Review titled Patford House Partnership
Replied on 26 March 2025
Dear Patient, Thank you for your kind feedback! We are pleased to hear you had a positive experience with the doctor and felt confident in your treatment plan. We appreciate your comments about the building and will pass this along to ensure it is taken into consideration. Kind Regards, Julie Taylor - Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Katherine West - Posted on 15 March 2025
I have always had great service and response to any issues. The nurses and GPs are helpful and courteous at all times. The nurse phoned me to address the issues I had at the prearranged time. She had all the information needed at hand.
Visited March 2025
Review titled Patford House Partnership
Replied on 17 March 2025
Dear Katherine, Thank you for your kind feedback. We are pleased to hear you have consistently received great service and that our team has been helpful and courteous. It is good to know the nurse was well-prepared and able to address your concerns. We appreciate you taking the time to share your experience. Kind Regards, Julie Taylor - Operations Manager
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Review titled A very good practice
Rated 5 stars out of 5
by Tony Serne - Posted on 08 March 2025
Was most impressed with the service I experienced. From the time Dr invited me into her surgery room through to her follow-up the same day the experience was superb. I am now looking forward to an appointment at the John Radcliffe Hospital shortly.
Visited March 2025
Review titled Patford House Partnership
Replied on 10 March 2025
Dear Tony, Thank you for your wonderful feedback! We are pleased to hear that your experience was superb from start to finish. Wishing you all the best for your upcoming appointment at the John Radcliffe Hospital! Kind Regards, Julie Taylor - Operations Manager