Pathfields Practice - Plympton Health Centre (Main Site)
Mudge Way, Plymouth, PL7 1ADContact details and opening times
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
Phoned by practice but on answering the call could not hear anyone this was the case on afew calls was not expecting a call so tryed to see if my phone was having a problem which it wasent so dialed the number to be in contact with surgery to be put in a queue went down said queue after 30mins to be 1 in queue only to wait another 45mins and not get an answer soon relised this phone was not being answered this is not the first time this has occured
Visited May 2023
Review titled Pathfields Practice - Plympton Health Centre (Main Site)
Replied on 24 May 2023
Dear Patient, I do apologise that you have had issues getting in contact and with the calls you have been receiving from us. I encourage you to contact us directly so that we can investigate this on our telephone system. Kind regards, Mia Snell Admin Team Leader
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Review titled Despairing at Ongoing Poor Practice...
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
This practice group has very serious problems with its communications - both within the practice group and with its patients directly. It frequently, and somewhat conveniently, loses communications, claims to have never received them, delays them, and continues to do the bare minimum to remedy this – meaning as the practice becomes busier issues can only worsen. Accessibility to the practice, whether in person or online is poor, and it's sheer good fortune, rather than by design, whether you're able to communicate with someone who will action something, or whether you are going to offered up a flurry of excuses to defend, so uphold, its poor practice. Furthermore as the practice group are keen exponents of Parkinson's Law - it leads to patients being forced to have to repeatedly check whether the practice has actually received communications, no matter acted upon them. It’s, therefore, little wonder patients are left with the feeling the practice is being run solely for the convenience of the staff, rather than to provide a service for those they are contracted to provide it for - patients. It's not rocket science to divert energies from excusing poor service into remedying the causes of it. Yet the reluctance of this practice group to even realise the folly of their current actions, and the advantages to all, staff included, in improving its communications and the way it works leaves its patients despairing at having to repeatedly endure an obstacle course just to get a bare modicum of service that others take for granted.
Visited April 2023
Review titled Pathfields Practice - Plympton Health Centre (Main Site)
Replied on 06 June 2023
We are very sorry to hear that you are not happy with your experience with the surgery. We take all feedback, both positive and negative, very seriously and we encourage you to contact the surgery directly to try resolve these issues. Our administration team will be happy to discuss medical record queries and changes with you, alternatively, we could arrange for a manager to call you to discuss these ongoing issues, if you make contact. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group