Paxton Green Group Practice
Paxton Green Health Centre, 1 Alleyn Park, London, Greater London, SE21 8AUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Reassuring Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2023
Called by phone within the 8 to 10 am timeslot and rapidly moved down the waiting list to speak to a gp who thankfully gave me an emergency appointment within a couple of hours (the receptionist had previously informed me that an appointment would only be available in approximatley 10 days time!) I have had two such 'emergency appointments' recently and it is reassuring to have such a system of consultancy. I should also point out that the quality of speaking with receptionists has improved vastly when previously courtesy was lacking
Visited July 2023
Review titled Paxton Green Group Practice
Replied on 23 October 2023
Dear Patient Thank you for taking the time to feedback on the services we provide. Its reassuring to know that the systems we have in place is working for our patients. Your comments have already been forwarded to the team. Kind regards Alison Peat Assistant Practice Manager
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Review titled Lack of speed with regards to prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 04 June 2023
Waited from 11th May until 2nd June for my mothers (who’s 84) pain killer prescription. It took several phone calls and the pharmacy calling to make it happen. Whilst my mother was at home in pain.
Visited May 2023
Review titled Paxton Green Group Practice
Replied on 07 June 2023
Dear Patient Thank you for your feedback. It is extremely unusual for any patient to wait 16 working days for a prescription. We take all feedback on board and would like to take the opportunity of investigating the issue you have raised further. Can you kindly contact the Assistant Practice Manager to discuss. Kind regards Alison Peat Assistant Practice Manager
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Review titled Reception Issues
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
Reception can be very difficult to deal with. Receptions can get impatient when speaking to patients and end up not being helpful.
Visited May 2023
Review titled Paxton Green Group Practice
Replied on 07 June 2023
Dear Patient Thank you for your feedback. We do encourage patients to feedback to the Practice directly to discuss any issues that they may have with the service we provide. Please call in and I will be happy to speak to you directly about your concerns. Kind regards Alison Peat Assistant Practice Manager
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Review titled Amazingly well run practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I just wanted to give some positive feedback and thanks. I think the way this surgery manages appointments is just brilliant. Whilst you can book appointments in advance online, they also run a telephone advice line from 8-10am every day, which is answered directly by a doctor and is is absolutely amazing. I don’t know any other surgeries that do this and I can’t understand why. It means I can speak to a doctor and they can helpfully triage - often don’t need an appointment particularly if it is for me but if it is urgent and needs to be seen, or is for a child, they then schedule a time later that day. I am sure this saves a lot of time and wasted appointments as well as administration for reception. All the doctors and nurses at this surgery are amazing too - we could not ask for more. I hope you continue to manage appointments this way, and I think other surgeries could really benefit from adopting your model. Thank you so much to all your team.
Visited April 2023
Review titled Paxton Green Group Practice
Replied on 04 May 2023
Dear Patient Thank you for your feedback and very accurate summary of the services we offer to our patients. We appreciate the time you have taken to post your comments online. Your feedback has already been shared with the team. Kind regards Alison Peat Assistant Practice Manager