Peak & Dales Medical Partnership
The Medical Centre, Butts Road, Bakewell, DE45 1EDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 09 August 2024
I made an enquiry to have my implant removed on July 11th and was told I would be put on a waiting list and the doctor who actions these would be in touch. I rang again on 6th August to see if this had progressed as I hadn’t heard anything and was told my message hadn’t been passed on so they would send a message across for the correct person to get in touch the next day. I rang again on the 9th as no one did get in touch to be told the message had been sent but no one had looked at it, I told them I thought the service had been poor and I would use a sexual health service instead. At no point was I apologised to for the lack of communication or poor service. This isn’t the first time this surgery has let me down. Previously I have arrived to bring my son to an appointment at 8:15an to get him to school in time for 8:30 start only for the doors to remain locked because they had forgotten to open them, they only got opened because a gentleman waiting in front of me rang through to reception (he did wait 20 minutes on hold first). When I did get in the GP was surprised I was so late? I of course explained unless he wanted me to break the door down I didn’t really have a choice.
Visited August 2024
Peak & Dales Medical Partnership has not yet replied.
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Review titled Unsutiable for purpose
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Tried at 8.45 am to get an appointment today and told all gone. Was offered a call by a nurse from Tideswell. Asked for an appointment another day. Not something that can be done. Like many others I will soldier on and have not to bother until my condition becomes critical and the emergency services take over Which seems what they are quite happy to accept. Hopeless. So few qualified doctors are now available the system has crashed. I would love to know the figures per qualified doctor to patient numbers now to 10 years ago. I would rather return to the days when able to wait in morning and afternoon surgery as doctors came available There were always 4 on duty and you new that you would be seen! Forget the niceties that doctors actually knew you and would actually pro actively come out if you were unable to get in. Happy days when patients were cherished! I doubt there is ever now 4 on duty seeing patients What there is now are managers and other staff to run the 'business' The funds previously went to the 'main event' paying the GPs We have never paid more for healthcare in this country and it has never been so bad Unfortunately it appears to live in another world totally concerned by the distance it has put between itself and the patient.
Visited February 2024
Peak & Dales Medical Partnership has not yet replied.
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Review titled Caring
Rated 3 stars out of 5
by Anonymous - Posted on 04 August 2023
This morning I rang for an appointment. After waiting a good while I got through and asked to see a doctor. I was told there were no appointments today. Earliest would be Monday. At this point I hadn’t told the person on the phone anything about what was wrong with me. When I pointed this out she said ‘it doesn’t matter what’s wrong with you there’s still no appointments’ I reflected for a few seconds and ended the call. I’m sure that not everyone taking these calls is so dismissive and uncaring, but I suspect this lady talks to everyone like this each and every day. For all she knows I might be at deaths door, but I suspect she doesn’t care. She certainly gave that impression.
Visited August 2023
Review titled Peak & Dales Medical Partnership
Replied on 04 August 2023
Thank you for leaving this review. It is very good to have feedback that we can build upon for future training. I am very sorry you have had this experience today. There was a number of appointments available today, we are seeing a high demand at the moment. We unfortunately were a clinician down today as her child had an accident and is in hospital. We did also have less than normal people on telephones today, due to a funeral. We also had staff at a funeral yesterday. This however, is no excuse for response you were given. If you could please contact me directly I can listen to the call and see who advised you of this so I can offer more training and better signposting. It is always important to ascertain the nature of the call. My direct email is kerry.martin2@nhs.net