Peartree Lane Surgery
110 Peartree Lane, Welwyn Garden City, Hertfordshire, AL7 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Patients are not a priority
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
I have been with this surgery for around 4 years and the service is not great. The building is always empty as patients are directed to do everything online or by phone. Today I asked if I could leave a water test as a home dip stick test was showing a UTI but I was given a sheet with a website address to book this in though I was already there at the surgery! I explained that I did not want to return again when I knew I would be asked to provide a water sample. I have also tried several times to have access to my records online but the staff don't seem to know the process for this. The Moors Walk branch is now closed on a Friday afternoon - presumably because since Covid the doctors rarely come in. By contrast my partner is with Bridge Cottage surgery which provides a much better service though is a short drive away - I chose Moors Walk for the convenience of being able to walk to it but that's not much use when you can never be seen!
Visited October 2024
Review titled Peartree Lane Surgery
Replied on 16 October 2024
We are sorry you feel you let down with the service you have received on this occasion, but we do appreciate your feedback. If you would like to discuss this in more detail, please do get in touch. Thanks Peartree Group Practice
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Review titled Doctor was very rude
Rated 1 star out of 5
by Paul T - Posted on 28 September 2024
The doc I spoke to on phone on Thursday morning (26/09/2024) was very rude. Kept blaming me for the treatment/tests I need taking so long when it actually down to the gp making an issue previously. They didn’t listen and just stuck to what they said originally without a care and with rudeness .couldn’t even fill out the fit note correctly. Not the first time I’ve had a conversation with them, it’s like it’s too much bother for them to help and just want to blame and insult , kinda got the impression they thought I was lying too. If you can’t talk to a doctor for help who can you? Actually feel worse after talking to said doc than before I did . Not the way its supposed to go is it? Their initials are j g.
Visited September 2024
Peartree Lane Surgery has not yet replied.
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Review titled Good service
Rated 5 stars out of 5
by Michael B - Posted on 16 September 2024
All involved go the extra mile to give a caring efficient service. As an older citizen I find this practice and their service very reassuring. My second shingles vacine was on time and at my preferred hour.
Visited September 2024
Peartree Lane Surgery has not yet replied.
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Review titled Not good experience if you need help
Rated 2 stars out of 5
by Anonymous - Posted on 23 August 2024
At Peartree Lane surgery everything is online even GP recorded message points you in this direction. I feel very concerned for people that do not have access to the internet and unable to do this. I tried twice to submit admin request for holiday medication online to top up a couple of meds that would run out. Although a text received later stating they were at the chemist -they never got there. I had to go into the surgery yesterday to try and sort this out - which kind of defeats the purpose of on-line. Met by lovely receptionist who more or less told me that the meds would not run out even although I tried to explain that this has been an ongoing issue. Everyones experience is different- I am sure but I feel this practice is not going in the right direction to serve the people who genuinely need it.
Visited August 2024
Peartree Lane Surgery has not yet replied.
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Review titled Very supportive staff all round
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2024
I have had to navigate the care of my elderly parents from 75 miles away and crisis visits. Peartree Surgery Group have without exception provided calm, kind and helpful service when we have needed them. Their support has been prompt and understanding. Recently, my mother became unwell and I contacted via the new computer system. I received a call from the doctor and an appointment at the surgery later that day. She received a comprehensive examination and blood tests, Xrays ordered. These were immediately available at QE11and undertaken on the same afternoon. Brilliant! results to Dr. and next day a plan of action.
Visited August 2024
Peartree Lane Surgery has not yet replied.
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Review titled Awful and getting worse
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2024
Was giving appointment with in-house Physiotherapist and the experience was appalling. She was incoherent, uninterested and unhelpful. This was the same experience with two other members of my family.
Visited June 2024
Peartree Lane Surgery has not yet replied.
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Review titled Exceptional Service, Thank You.
Rated 5 stars out of 5
by Lyn & Sue - Posted on 25 September 2023
We would very much like to express our gratitude and thanks to the practice. It was mid afternoon last Friday and I was aware that capacity would have been reached several hours previously. My sister to whom I am a full time carer, is quite complex to deal with in the community. She was in great discomfort and had become extremely distressed and I was at a loss of how to help her. I can't put into words what a difference the receptionist we got through to made. This lovely lady was empathetic and at no time was she ever dismissive. She was patient and listened, she suggested several ways to help me and when these weren't possible she put us on the list to be triaged without any fuss and made it very clear what would happen next. It was a most welcome experience at a very stressful time. We received a call from a GP within the hour and again was treated with kindness. This Dr also went the extra mile, thinking outside of the box and prescribing items that over the weekend made a world of difference, enabling my Sister to cope with the situation and bringing her welcome relief. I have been with this practice all my life which is over 50 years. We have experienced many changes and like everyone else have sometimes found it challenging to adapt. However, the support we receive from the surgery is exceptional and without this it would be impossible for me to manage her in the community. We feel very lucky to have some amazing people fighting our corner. Thank you again.
Visited September 2023
Peartree Lane Surgery has not yet replied.
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Review titled Very reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2023
Your Review: One of the doctors, (not one I'd met) was reviewing a recent set of routine blood tests for me, and noticed a very small deterioration in one of the figures. As a result, my prescription needed to be altered and my results are now normal. It is very reassuring to me that such background checks are being done with such attention detail: it would be so easy for a small deviation amongst many to be missed. I am very grateful to the doctor, and to Peartree Surgery.
Visited July 2023
Peartree Lane Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Gillian Shaw - Posted on 31 July 2023
Called with urgent problem and although all daily appointments were gone given same day time to see Practice nurse who was able to prescribe me antiobotics. Really impressed with everyone I dealt with.
Visited July 2023
Peartree Lane Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 06 June 2023
I have been trying to get an appointment for my son for the past week, there is never any appointments to offer even if you call early in the morning. They eventually offered an appointment for a months time away this is appalling service some issues can not wait a month and require investigations to start as it’s not always as simple as one doctors appointment to get the issue solved.
Visited June 2023
Peartree Lane Surgery has not yet replied.