Peartree Practice - Bitterne Branch
4 Chessel Avenue, Bitterne, Southampton, Hampshire, SO19 4AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kind and considerate
Rated 4 stars out of 5
by Sarah - Posted on 14 November 2024
I had a really good consultation from the practice physio today. He listened and was kind and considerate with his responses and his manner was thoughtful and professional throughout. He helped me with my current issue, referred me on for a further consultation and gave me useful advice. I am really grateful.
Visited November 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Well presented manager
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2024
I was watching your manager last Friday get absolutely battered with abuse because a patient was 20 minutes late,(knew it was a manager as the patient asked for a manager to come out when she appeared) she kept herself so well, handled it amazingly offered more apologies than she ever needed to, and offered help until the appointment could be re booked. She then continued with the queue as her team were busy when she shouted for help. She was just amazing with the patients, I could watch her all day at how well she deals with tough situations. Some people could learn a thing. I then over heard another member asking her to put a patient on oxygen, what a talent!! I don’t know her name but I looked at the board when she went out the back and i won’t name her fully for privacy reasons but she was at the top left initial ‘C’ . Credit to the team!
Visited November 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Fantastic Service and very pleasant staff
Rated 5 stars out of 5
by Neill - Posted on 11 September 2024
I'm newly registered with the practice, I submitted an eConsult which was dealt with very promptly, there was a slight misunderstanding so I called the surgery and spoke to a member of staff (the review will not let me place names) who was absolutely amazing in getting the minor issue dealt with whilst I was on the phone. Great patient service, couldn't speak highly enough.
Visited September 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Lessons Learned - Acted Upon
Rated 4 stars out of 5
by Stacey Collins-Fallon - Posted on 02 August 2024
I had an issue last year. I made a complaint. For the first time in a while I emailed the surgery to make an appointment as I had agreed with them. A lovely lady called me on 02/08/2024 to arrange the appointments I had requested. She was super helpful and went out of her way to arrange two appointments on the same day for me. I was extremely grateful as being another healthcare professional means I won’t need to take time out of work. The complaint I made last year was around communication, so I congratulate the surgery on demonstrating that they act on lessons learned. Thank you Peartree Practice.
Visited August 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Lovely Receptionist
Rated 4 stars out of 5
by Mr S C - Posted on 20 August 2024
Usually have trouble booking for a doctor's appointment but today was very different. My receptionist was very helpful and understanding to my need and manged to book an earlier appointment than first scheduled due to my upcoming holiday. All in all very happy with my experience today.
Visited August 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Great doctor
Rated 4 stars out of 5
by Anonymous - Posted on 25 July 2024
I visited the doctor today for an issue, I was also concerned previously about something, he was very understanding and professional. I felt relaxed and and safe with him and his diagnosis. The most professional and dedicated doctor I have seen. Exceptional
Visited July 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Great receptionist
Rated 5 stars out of 5
by Graham - Posted on 16 July 2024
Annoyingly I didn’t get the reception lady’s name - but I will like most people slate doctors surgeries for poor relationships with patients, however I have had dealings with this lady on a few occasions, not only for myself but with help with my parents who both have dementia - and I’d like to say a massive thank you to her for not being the stereo typical receptionist.
Visited July 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Josie Sullivan - Posted on 11 July 2024
Everytime I speak to this lady. I’m unsure of name, but I rang chessel practice at 4:30pm on the 11/07/2024 she is so kind and helpful and understanding…. Never rude! I can imagine what a stressful job it can be on the phone to patients all day and for this lady to answer and be so happy and helpful is lovely. Always amazing service!
Visited July 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Incredibly friendly and efficient.
Rated 5 stars out of 5
by Jessica Cole - Posted on 24 July 2024
The receptionist from the start to finish of my experience was incredibly friendly and helped squeeze me in very last minute which I really appreciated. Incredible telephone manner from herself. Once at the surgery (same day) I overheard other people complimenting the staff mentioning how quickly they were seen to and everyone seemed to have left happy. In my appointment my doctor was so efficient and explained everything to me to put myself at ease. I cannot emphasise enough how friendly and kind-hearted he was. At the end of my appointment while I was booking for my next one, the very same receptionist very kindly offered me some personal advice for my condition which was so lovely. I cannot recommend this practice enough!
Visited July 2024
Peartree Practice - Bitterne Branch has not yet replied.
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2024
Receptionist was very helpful, polite and efficient. I am not keen on this review criteria.. First of all I had to change it to a specific event- not just my general opinion... then I needed to add more characters............
Visited July 2024
Peartree Practice - Bitterne Branch has not yet replied.