Pemberton Surgery
Sherwood Drive, Pemberton, Wigan, Lancashire, WN5 9QXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful reception
Rated 3 stars out of 5
by Anonymous - Posted on 18 December 2024
I have ADHD , autism, learning difficulties, anxiety, I called the doctor,s got appointment missed it due to forgot the time and the receptionist was so rude and nasty towards me when I was trying to explain need show some respect
Visited December 2024
Review titled Pemberton Surgery
Replied on 18 December 2024
Dear patient Thank you for your valuable feedback and I'm sorry to hear you were dissatisfied with the service you received from our receptionist. I would like to hear more about it so that I can look into the matter therefore could you call the practice and ask for me or Rachael Carey our operations manager? I look forward to hearing back from you. Suzanne Holland-Practice Manager
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Review titled horrific appointment system
Rated 2 stars out of 5
by Anonymous - Posted on 24 July 2024
rarely attend the surgery. i wanted to have a discussion with GP about a life changing event i am choosing to have as this is a fragile subject. after explaining 3 times in the askmygp request that any routine appointment is fine, i was told i had been booked into the hub on a friday night at 7. why would a patient who is fine with waiting, want to discuss such a significant thing, at a random surgery, late at night. why is it hard to book a future appointment. the receptionists and clinicians are lovley, the way the surgery is run is just awful and not considerate at all.
Visited July 2024
Review titled Pemberton Surgery
Replied on 24 July 2024
Good morning. We can clearly see your frustration and will look into this matter as soon as possible. We will attempt to identify you via the Ask my GP system however, if you should wish to call the surgery and ask for the operations manager she will explain the rationale. many thanks
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Review titled no compassion
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
Took me 2 years to get the courage to speak out about my anxiety . walked into my appointment The doctor didn’t even want to hear about my problems just straight away told me to read helpline numbers without even hearing about my situation . I was absolutely heartbroken as I sat there he showed no empathy or interest in even listening to what i had to say.
Visited April 2024
Review titled Pemberton Surgery
Replied on 23 April 2024
Dear patient, Thank you for your feedback and I am sorry that the experience you had was not to your satisfaction. If you would like to contact me or one of our management team, we can discuss the issues with you and try to resolve them. Thank you Practice Manager
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2023
I have had nothing but trouble with this practice regarding my dads medication and blood results . Twice they called at gone 6.30 on Friday evening saying my dad who is housebound and has a tumor, had to go up to A&E or get out the of hours gp out as his blood results was not right . Some of the reception staff don't seem to show any companion whatsoever and are not very helpful at all.
Visited June 2023
Review titled Pemberton Surgery
Replied on 23 April 2024
Dear patient, Thank you for your feedback and i am sorry that the experience you had was not to your satisfaction. We always try to resolve any issues if patients come to management directly because otherwise we are not aware. If you still want to discuss your issues please get in contact. thank you, practice management team.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 18 May 2023
I understand the other reviews are very negative, but my experience of this practice has been very good so far. My partner has been unwell for the past two weeks and two different visits to the walk-in-centre led to no results. Took two days to use askmygp as sometimes it closes earlier than expected, but once we managed it, got a phone call back in two hours and an appointment in three with an urgent referral for a follow-up. Happy to have chose them, we really felt listened
Visited May 2023
Review titled Pemberton Surgery
Replied on 23 April 2024
Dear patient Thank you for your positive review. We appreciate the time you took to leave the review, understandably, people only tend to leave negative reviews therefore we really appreciate it. Practice Management Team