Pembroke Medical Group - Parkhill Surgery
Parkhill Road, Torquay, Devon, TQ1 2ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful place
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
Just got back from here with a very upset partner. She already had to wait 2 weeks for a other doctor to call her as she missed a call from the last so had to resubmit a very long online form to get a other call. Doctor calls eventually and also said she needs a blood test and diabetic checkup, there is a slot with a nurse at Parhkill tomorrow in the morning, great all booked. Today turn up and let reception know she is here for the blood test only to be told oh the appointment is at Pembroke in Paignton. No it wasn't it was confirmed to be in Torquay! On asking is anyone free to do it as it's important she gets told no even though there are 3 nurses standing around in the reception area drinking tea doing nothing and no one in the waiting area. She asked any space now in Pembroke and will get a lift over to be told no there is nothing now for 2 more weeks! Going to both change as this place has gone downhill massively, no doubt this review will get a standard copy and paste reply explaining you have online Klinik system that helps and have a new phone system installed in May 2023 bla bla, seen on all the other reviews before. How about you actually invest in caring for people in your care and invest in training people to do bookings correctly and not make people feel bad when the issue is your mistake in the first place
Visited June 2024
Review titled Pembroke Medical Group - Parkhill Surgery
Replied on 17 July 2024
We are sorry to hear of your experience. If you would like to contact us by email at enquiries.pembrokehouse@nhs.net we would be happy to investigate this incident for you.
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Review titled Great Service
Rated 5 stars out of 5
by GW Towler - Posted on 18 January 2023
The staff gave an excellent service ,from the receptionist to the appointment where I called in off spec and they couldn't have been more helpful, the receptionist and nurse both concerned about my illness and the receptionist enquiry as I left if everything was sorted and they even fitted me in half an hour earlier than the appointment time.I speak as I find so an excellent service and practice.
Visited January 2023
Review titled Pembroke Medical Group - Parkhill Surgery
Replied on 13 February 2023
Thank you for taking the time to submit this positive feedback for our service which will be shared with the wider practice team.
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Review titled Pleasant receptionist
Rated 4 stars out of 5
by JOG - Posted on 13 September 2022
Would like to thank kind receptionist who got me in to see an equally kind GP when she could see how concerned I was but had no appointment.
Visited September 2022
Review titled Pembroke Medical Group - Parkhill Surgery
Replied on 02 November 2022
Thank you for taking the time to provide this positive feedback for the practice which will be shared with the reception team.