Pembroke Road Surgery
111 Pembroke Road, Clifton, Bristol, Avon, BS8 3EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful practice
Rated 5 stars out of 5
by jenny harrison - Posted on 14 June 2024
I am a visitor to Bristol, and needed some stitches removed. I'd had a bad experience with another practice who refused to help, and referred me to the Minor Injuries Unit who do not remove stitches. My daughter telephoned Pembroke Road Surgery, and we went together. The three reception staff we spoke to could not have been more helpful. I was seen that morning, and a very pleasant senior nurse specialist removed my stitches. The practice was clean, light and comfortable. The whole experience was so reassuring after my difficult first attempt to get help.
Visited June 2024
Pembroke Road Surgery has not yet replied.
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Review titled Doctor really took time to get me care for my asthma
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
It took over three years for me to get signed up with a GP when I returned to Bristol. When I did get a place at a different practice, I was only able to get one phone appointment in over a year. Luckily, I was then able to get a place at Pembroke Road and the service has been excellent. I called on Monday to get help with my asthma, which has recently become much worse, and got a phone appointment and prescription the same day. Next week I have an asthma review appointment to make sure I have a long-term plan. I am hugely grateful. For the past couple of nights I have slept better than I have in years. I had never bothered to deal with my asthma before because it has been so hard to get care. The doctor who spoke with me really took time to understand my symptoms.
Visited June 2024
Pembroke Road Surgery has not yet replied.
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Review titled Nursing team - great as ever
Rated 5 stars out of 5
by Sian Hoskins - Posted on 09 May 2024
I have regular blood monitoring and had another blood test today. What isn't really a pleasant experience was made so by the nurse who was professional, friendly, funny and chatty. All the nursing team are great all of the time.
Visited May 2024
Pembroke Road Surgery has not yet replied.
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Review titled Skin Condition - Successful Treatment
Rated 5 stars out of 5
by Philip Butler - Posted on 17 May 2024
Over the past 4 months, I have been receiving treatment by various nursing staff at Pembroke Road Surgery to resolve my condition. The standard of treatment was consistently very high and all the nurses/doctors were wonderful, everything that we would always hope to receive from the NHS. A particular mention of the nurse who treated me during my last 7 visits, a very warm and attentive nurse, quite witty at times, who was so determined and dedicated to helping me and to which she finally achieved success in the past 2 weeks. She is a very special nurse, and Pembroke Road Surgery is very lucky to have her at the practice. I will be forever grateful to her. Philip
Visited May 2024
Pembroke Road Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Susan Shipway - Posted on 27 May 2024
I’m a new patient to the practice and from my first communication with reception ,to seeing a nurse and later a call from the duty doctor it was such a good experience. Helpful, kind,under standing and with a smile !! Made me feel at ease .
Visited May 2024
Pembroke Road Surgery has not yet replied.
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Review titled Reception and Nursing Staff So Friendly and Helpful
Rated 4 stars out of 5
by Anonymous - Posted on 29 May 2024
Once I got through the triage service after speaking to a very helpful reception staff member, we quickly got a telephone call from and appointment with the Practice Nurse Manager. She was calm and lovely with my 10yo daughter, and quickly came with up a suspected diagnosis. Blood sample was attempted, but ultimately unsuccessful, so she gave us a prescription for some numbing cream, which was ready for us to pick up from our chosen pharmacy by lunchtime, as we were quickly given a further appointment with the amazing phlebotomist, for that very afternoon. She was so quick, reassuring and friendly, and my daughter hardly noticed her blood being taken. Door to door in 20 minutes and a packet of chocolate buttons as a nice treat for being a good pin cushion! :) Our thanks to the nursing staff today - they did an amazing job. The online triage service could be improved, but once you're through, the doctors, nurses and support staff are fantastic.
Visited May 2024
Pembroke Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Joanna - Posted on 10 May 2024
Just wanted to say that this practice has always done its best to help us in all the ways it can. I saw a nurse for some tests and showed her something I was concerned about and she said to get an appt with one of the doctors so I used the Accurex system for patient triage and was sent a next day appt to review and put my mind at rest. I am very grateful for all the support given by everyone at the practice.
Visited May 2024
Pembroke Road Surgery has not yet replied.
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Review titled A happy visit
Rated 5 stars out of 5
by Robin - Posted on 10 May 2024
I attended to give blood samples for testing. The nurse who took the blood was kind and friendly, helpful and efficient. She was able to make my visit a happy experience - in the circumstances, quite an achievement. My thanks to her.
Visited May 2024
Pembroke Road Surgery has not yet replied.
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Review titled Waiting time for face-to-face appointment
Rated 3 stars out of 5
by Anonymous - Posted on 29 April 2024
I am 76 years old and losing my hearing. This is very common in the elderly. I asked to be referred to the Audiology dept of the NHS and was given an appointment date with a GP for four weeks ahead - this to make sure that I am really having sufficient difficulty with my hearing to justify a referral. I don't think every patient would be automatically given an appointment for four weeks ahead so I would like to know the criteria that is applied. Four weeks' wait seems excessive for a practice that has been so highly staffed and highly regarded for many years.
Visited April 2024
Pembroke Road Surgery has not yet replied.
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Review titled Unempathic, slow GP practice.
Rated 1 star out of 5
by Patient with mental health - Posted on 08 April 2024
Today I had a consultation where I asked for a letter of support regarding my mental health. The GP wanted to charge me for the letter, which I think is an audacious extortion. I suggest they go find they money elsewhere and not from their poor patients. Gaywood GP (Bristol) has written letters for me for free, as well as an amazing practice in Liverpool, called Brownlow Health. The doctor also had a cold, unempathic voice, finishing her sentences with the typical British GP 'mkay?', 'perfect', 'okay Bye' and the sorts. The service you get, is the typical pat on the shoulder service you get from British GPs. Also, generally the practice is very slow. They say they chose Patient Triage over another system called eConssult which Liverpool used and it was amazing. Brownlow GP also had an amazing service, giving everyone a same day consultation. Econsult produces results online. The only thing Patient triage always results in is: Oh, book an appointment to see a doctor in a month. So my recommendation is, don't *try* this GP. Try another one, and ideally one with an excellent CQC rating.
Visited April 2024
Review titled Pembroke Road Surgery
Replied on 08 April 2024
We are so sorry to hear that you feel the surgery's approach with your request was unreasonable. Unfortunately, the provision of some letters and medical reports do not always fall into the NHS remit and, if classed as private, are a chargeable service. With regards to your dissatisfaction with your consultation, we would be keen to discuss this in more detail with you. Please contact either Heather Carrigan or Yvette Whiffen, either of whom would be happy to listen to your concerns. All surgeries have a different way of offering and providing appointments whether they use Patient Triage or Econsults. Neither system dictates the response time or patient outcome. How these requests are then processed is down to the individual surgeries and their appointment system. Thank you for your feedback. We look forward to discussing your concerns with you in more detail.