Pembroke Road Surgery
111 Pembroke Road, Clifton, Bristol, Avon, BS8 3EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice nurse
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
I attended the GP practice for a routine cervical smear test. In the space of a short appointment the nurse succinctly addressed numerous women's health topics: HPV and the screening test, offered STI screening, explained breast cancer self checking and text me the Coppafeel details and discussed contraception. Her care and attention to detail was exemplary and she managed to make a smear test a positive experience!
Visited October 2022
Review titled Pembroke Road Surgery
Replied on 10 January 2023
Thank you so much for taking the time to show your appreciation – the nursing team greatly appreciate it.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 07 November 2022
sorry but I feel that Pembroke Road surgery seems to be more interested in the way the surgery is run rather than the patients care, I feel that receptionists are invaluable in their own right. I have many conditions I have to live with, I will not call for an appointment again, I won't waste my time and energy. In my opinion the receptionist should not be given the reasonability of deciding if it's a nurses or Doctors phone appointment patients' need.
Visited October 2022
Review titled Pembroke Road Surgery
Replied on 10 January 2023
Appointments with both Doctors and nurses at the surgery are in huge demand and we want to ensure that a patient's journey to getting the right care is a smooth as possible. After taking on board feedback from patients who felt they weren’t booked with the right person first time, we have invested a lot of time into reviewing and improving our processes. Our Patient Navigators ( Reception team) have access to software with clinically agreed pathways to enable them to ask the right questions and ensure that each patient is booked with the right person in the right time frame for what their problem is. We are sorry to hear that you have not been satisfied with this process as on the whole the feedback we have received has been hugely positive.