Pembroke Road Surgery
111 Pembroke Road, Clifton, Bristol, Avon, BS8 3EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 01 April 2023
I was recently offered minor surgery to be carried out by one of the GPs at Pembroke Road Surgery. Everything was handled smoothly, from the phone call arranging the date of the procedure, through to the removal of the stitches by the helpful and efficient nurse, five days after. The GP’s consulting room was bright and orderly, and the GP was friendly, calm and competent. The procedure was quick, successful and pain-free. I was sent a text with information on basic wound care/removal of the dressing, and healing has been quick and trouble-free, before and since stitch-removal. The familiar surroundings and the efficiency at Pembroke Road inspired confidence and I feel it was a great example of appropriate patient care with excellent use of time and resources. Thank you!
Visited March 2023
Pembroke Road Surgery has not yet replied.
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Review titled Problems with Patient Access
Rated 5 stars out of 5
by Shawn Phillip Spencer-Smith - Posted on 09 January 2023
following some changes on Patient Access, which service I had been using for a long time and I wished to request a repeat prescription. for whatever reason it failed and subsequently I requested the appropriate codes to re register as it said the surgery didnt have me registered. Having received he codes I went into the Patients access site and followed the instructions and eventually was on screen but I was still unable to request a repeat prescription. I used the email service with a lot of cut and paste to give full details. This is obviously a glitch and please can it be sorted soon so I can continue to use the PA screen. this problem has not changed my view of the excellent service I receive from this surgery
Visited January 2023
Pembroke Road Surgery has not yet replied.
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Review titled Exemplary practice
Rated 5 stars out of 5
by Anne Gallien - Posted on 16 January 2023
excellent organisation and service. I was very impressed how efficient the system is and how the practice is very well maintained and clean.warm welcome. excellent patient service. It was my first time with this practice. I called twice in the morning and received a phone call back from the doctor few hours later. my prescription was quickly sent to the pharmacy and was available to be immediately picked up. this kind of practice is a role model on how all practices should be ran across the uk. merci the nhs. Keep being heroes!
Visited January 2023
Review titled Pembroke Road Surgery
Replied on 18 January 2023
Thank you for your kind and positive feedback which is very much appreciated by the whole team here at Pembroke Road.
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Review titled Try Patient Triage on the Pembroke Road website
Rated 5 stars out of 5
by David Giles - Posted on 08 December 2022
I needed a prescription for a medication which I had last used in 2015. As this was over 2 years ago, I was told by the receptionist that I would need to speak to a doctor. The next available appointment was over 2 weeks away. The receptionist suggested that I used Patient Triage on the website. It was very straight forward and I just answered a few questions and submitted a photo of the problem. Within 2 hours I received a message from the doctor saying that my prescription had been approved and sent to the pharmacy. This is a great service and can save so much time.
Visited December 2022
Review titled Pembroke Road Surgery
Replied on 18 January 2023
Thank you for your very positive review of our new Patient Triage system which has superseded e-Consult. We are so pleased to hear the you found it helpful.
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Review titled Wonderful Practice
Rated 5 stars out of 5
by Jack Cawley - Posted on 05 January 2023
I've been a patient for more than 3 years. I have always found the service top notch. Always received professional and courteous treatment. I would recommend to anyone.
Visited December 2022
Pembroke Road Surgery has not yet replied.