Pendeen Surgery
Kent Avenue, Ross-on-Wye, Herefordshire, HR9 5AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice.
Rated 5 stars out of 5
by Amanda - Posted on 21 February 2025
In my experience and has been a lifeline for me and my husband over many years. Our Dr. is always supportive and considerate, makes me feel at ease and listens as was the case during my visit this week. I always find the reception very kind and helpful along with other that staff I have come into contact with, I can recommend this surgery with confidence. I honestly believe my husband would not be alive today without the intervention of our Dr. and I thank and the staff for everything they have done for us over the last 2 years and more.
Visited February 2025
Review titled Pendeen Surgery
Replied on 21 February 2025
Dear Amanda Thank you for your feedback. Your kind words regarding our staff and the Surgery will be passed back to our Pendeen team. Many thanks Amanda Moser Care Coordinator
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Review titled A friendly and highly professional practice
Rated 5 stars out of 5
by Sam McDonagh - Posted on 24 February 2025
I had an urgent appointment and the whole team at Pendeen were exceptionally helpful, friendly and highly professional. I was put at ease from the first point of contact with reception through to my consultation with the doctor. The surgery is well laid out, and very clean. I would have no hesitation in recommending the Pendeen surgery to family and friends.
Visited February 2025
Review titled Pendeen Surgery
Replied on 25 February 2025
Dear Mr McDonagh Thank you for your feedback. We are happy to hear that you had a great experience with us and would recommend our surgery. Your kind comments will be passed on to our Pendeen Team. Many thanks Amanda Moser Care Coordinator
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Review titled A kind and thorough doctor who listens
Rated 5 stars out of 5
by Mrs Helen M. Morris - Posted on 25 March 2025
The doctor has checked out every possible avenue to get to the bottom of my condition, and to verify an independent clinician's diagnosis. Each stage of the process has been carefully and kindly explained, as has the action or medication that needs to be taken. I am very thankful for the care given by this doctor and Pendeen practice, and have also been able to get an appointment relatively promptly.
Visited February 2025
Review titled Pendeen Surgery
Replied on 26 March 2025
Dear Mrs Morris Thank you for your feedback. Your kind words will be passed back to our Pendeen team. Many thanks Amanda Moser Care Coordinator
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Review titled Helpful Doctor
Rated 4 stars out of 5
by Mrs Susan Tanner - Posted on 01 February 2025
Very helpful friendly doctor who listened to all my problems and gave good advice and prescription.
Visited January 2025
Review titled Pendeen Surgery
Replied on 03 February 2025
Dear Mrs Tanner Thank you for your kind feedback. Your comments will be passed to our Pendeen Team. Many thanks Amanda Moser Care Coordinator
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Review titled Great practice always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 13 January 2025
Have been seen by a new doctor who recently joined the practice. Am a 83 year old being treated for a terminal illness. The doctor was extremely pleasant and easy to communicate with and in whom I have the greatest of confidence. Thankyou. P.s.please do not leave us.
Visited November 2024
Review titled Pendeen Surgery
Replied on 23 January 2025
Dear Patient Thank you for taking the time to leave feedback. Your kind words will be passed to our team. Many thanks Amanda Moser Care Coordinator
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Review titled Made to feel uncomfortable
Rated 2 stars out of 5
by Anonymous - Posted on 05 November 2024
I phoned the surgery at 2pm to request an appointment for my 16 year old son, who was worried about several rashes on his legs and marks on his back. I was surprised but grateful to receive the offer of an appointment that same day at 3.20pm, which I thought was fantastic. Throughout the appointment however, there were multiple comments made about it being an urgent on the day appointment and why had we felt the need to take this, when the rash had been there for some time and was subsequently determined to be eczema ( non urgent). When I also asked for my son’s marks on his back to be checked, I was met with a “huff” and the remark “ is it urgent/an emergency?” . I get it, the NHS is broken and the surgeries have no time for anybody anymore. I do not however, appreciate being spoken to like I am a nuisance, taking up someone’s time unnecessarily. Very poor service from this “caregiver”.
Visited November 2024
Review titled Pendeen Surgery
Replied on 05 November 2024
Dear Anonymous, I am very sorry that this has happened during your son's appointment with the surgery. If you would be kind enough to contact the practice manager "Karen Manifold" with the details, she will look to speak to the clinician involved so we can improve our services. It may be that you were given the wrong type of appointment and that your son should have been signposted to a routine appointment with one of our doctors instead of an urgent appointment, however this does not excuse being made to feel like a nuisance or uncomfortable in the the consultation. Thank you for bringing this to our attention. Pendeen Surgery
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Review titled Treated like an adult
Rated 5 stars out of 5
by Mark Warner - Posted on 29 October 2024
I have had occasion to have several consultations with a particular GP at the practice over the last few months. This GP has listened to me carefully, respected my thoughts and issues and worked with me to work towards a healthy outcome. Indeed, I find all GPs, nursing, pharmacy and other staff extremely professional, helpful and responsive to any health problems I have had over the last few years.
Visited October 2024
Review titled Pendeen Surgery
Replied on 25 November 2024
Dear Mr Warner Thank you for your message and your kind words. I will pass your feedback to the Doctor involved and the rest of the team. Many thanks Amanda Moser Care Co-ordinator
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2024
I would like to extend my thanks to the prompt response I received to my concerns regarding my husband’s health condition it was informative and sympathetic and much appreciated. As long time patients of Pendeen Surgery have always received exellent service thankyou all.
Visited September 2024
Review titled Pendeen Surgery
Replied on 03 February 2025
Dear Patient Thank you for taking the time to leave Feedback. We did read your comment at the time and noticed we did not reply. Your message was given to the staff. Many thanks Amanda Moser Care Coordinator
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Review titled Exceptional care from the Pendeen Medical Staff...
Rated 5 stars out of 5
by Stewart J Moth - Posted on 26 June 2024
Thank you so much for the exceptional care and help I have received from staff members over the last few months for what has been a very difficult time for me. I particularly appreciate the communication I have received by telephone keeping me well informed of the many issues I have had to deal with. Both my wife and I would like to say a special thanks to all those concerned - you have made an 'old man' very happy. Wishing you all peace and happiness. Stewart.
Visited June 2024
Review titled Pendeen Surgery
Replied on 03 February 2025
Dear Mr Moth Thank you for taking the time to leave Feedback. We did read your comment at the time and noticed we did not reply. Your message was given to the staff. Many thanks Amanda Moser Care Coordinator
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Review titled Very good surgery and staff
Rated 5 stars out of 5
by Ronald and Valerie Smith - Posted on 18 May 2024
We both had our covid jabs today and it went extremely smoothly and efficiently and on time. Thank you very much
Visited May 2024
Review titled Pendeen Surgery
Replied on 03 February 2025
Dr Mr and Mrs Smith Thank you for taking the time to leave Feedback. We did read your comment at the time and noticed we did not reply. Many thanks Amanda Moser Care Coordinator