Pendeen Surgery
Kent Avenue, Ross-on-Wye, Herefordshire, HR9 5AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exceptional care from the Pendeen Medical Staff...
Rated 5 stars out of 5
by Stewart J Moth - Posted on 26 June 2024
Thank you so much for the exceptional care and help I have received from staff members over the last few months for what has been a very difficult time for me. I particularly appreciate the communication I have received by telephone keeping me well informed of the many issues I have had to deal with. Both my wife and I would like to say a special thanks to all those concerned - you have made an 'old man' very happy. Wishing you all peace and happiness. Stewart.
Visited June 2024
Pendeen Surgery has not yet replied.
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Review titled Very good surgery and staff
Rated 5 stars out of 5
by Ronald and Valerie Smith - Posted on 18 May 2024
We both had our covid jabs today and it went extremely smoothly and efficiently and on time. Thank you very much
Visited May 2024
Pendeen Surgery has not yet replied.
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Review titled Covid vaccine
Rated 5 stars out of 5
by Anne Broom - Posted on 18 May 2024
I had my covid vaccination this morning, everything was very well organised. Without exception, all the staff were helpful and pleasant. They explained clearly all the procedure to me.
Visited May 2024
Pendeen Surgery has not yet replied.
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Review titled Super Practice
Rated 5 stars out of 5
by Sandra Thomas - Posted on 11 April 2024
As usual I found the reception team extremely understanding and helpful. I was able to get timely appointments to discuss my health concerns. The doctor who phoned me today was very thorough recommending courses of action. I didn’t feel rushed during the consultation and I feel I’ve been genuinely listened to. I’m so glad I’m with this practice.
Visited April 2024
Review titled Pendeen Surgery
Replied on 29 April 2024
Thank you so much for your lovely comments and taking the time to let us know of your experience. I will pass your comments on to the team, who I know will appreciate them. Karen Manifold - Practice Manager
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Review titled Helpful staff
Rated 4 stars out of 5
by Helen - Posted on 17 April 2024
The Health Care Assistant today made the process of providing a blood sample quick easy and painless. She was very welcoming and friendly putting me at ease
Visited April 2024
Review titled Pendeen Surgery
Replied on 29 April 2024
Thank you for your review, I will pass your lovely comments on to our Health Care Assistant. Karen Manifold - Practice Manager
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Review titled Very caring attitude from all of the staff
Rated 5 stars out of 5
by Nichola Petersen - Posted on 25 April 2024
I raised a concern regarding my health which was dealt with very quickly and efficiently. I felt that the response was highly professional and this was extremely reassuring to me. I have an absolutely no complaints about this surgery.
Visited March 2024
Review titled Pendeen Surgery
Replied on 29 April 2024
Thank you so much for your lovely review and taking the time to let us know of your experience. Karen Manifold - Practice Manager
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Review titled Highly recommended
Rated 4 stars out of 5
by Lou - Posted on 23 March 2024
After I ran into difficulties with a very long waiting list at Hereford County Hospital, my doctor quickly sorted out a referral to an alternative hospital. I have always found the nurses and reception staff to be very good 🙂
Visited March 2024
Review titled Pendeen Surgery
Replied on 25 March 2024
Dear Lou Thank you for such a lovely review, I'm glad the doctor and the team were able to help with your referral. I will pass your comment on to the team. Kind regards Karen Manifold - Practice Manager
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Review titled Excellent Support
Rated 5 stars out of 5
by Emma - Posted on 26 February 2024
In the time I have been in Ross-on-Wye I have had nothing but incredible support from Pendeen Surgery. The last 18 months has seen a change in my health which has resulted in several appointments about different things and arranging blood tests. I could not have found the team in Pendeen more helpful and friendly, and have found me suitable appointments and kept me informed at all times. The service provided has surpassed everything I would have expected and I would like to thank Pendeen for looking after me so well.
Visited February 2024
Review titled Pendeen Surgery
Replied on 28 February 2024
Hello Emma, Thank you for taking the time to give the surgery such a lovely review. I will pass your comments on to our team who will definitely appreciate them. Karen Manifold - Practice Manager
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Review titled Holiday experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2023
Staying away from home for a few days. Realised I needed an urgent prescription. Took a punt and called the local surgery. Extremely helpful receptionist. Friendly. Informed. Got me registered as temporary resident. Got confirmation text not long after. Doctor rang me within about 20 minutes. Agreed prescription. All sorted within the hour. Fab. Thanks to all
Visited October 2023
Review titled Pendeen Surgery
Replied on 28 February 2024
Thank you for your lovely comments. I am really glad we were able to help you. I will pass your comments on to the team. Karen Manifold - Practice Manager