Penketh Health Centre
Honiton Way, Penketh, Warrington, Cheshire, WA5 2EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2022
I had a health issue which was handled extremely quickly. Thank goodness following Xray, blood test, CT scan and consultant appointment all was confirmed OK which was very comforting and all done within 10 days. The practice is busy but from very recent personal experience I am very happy with this practice.
Visited November 2022
Penketh Health Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by J Carman - Posted on 12 December 2022
Excellent service all round from all the team. I had an appointment same day. Treatment was fast and efficient. Could not fault the service
Visited November 2022
Penketh Health Centre has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2022
No matter when you phone you either wait for over hr and always told no appointment left my son has been in extreme pain with his joints and even after explaining this still nothing it's the worse service provider ever
Visited October 2022
Penketh Health Centre has not yet replied.
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Review titled terrible attitude on phone
Rated 2 stars out of 5
by upset and confused - Posted on 28 September 2022
I rang the surgery after picking up a prescription that didn't include the main item I had ordered. I rang to say it wasn't on the prescription although I had ordered it in plenty of time two weeks prior on line and had the print off as proof. after waiting from 15th in line to eventually reaching a receptionist. I explained what had happened. She argued with me that I hadn't ordered it. I verified I had and explained that I had now run out of the medication and needed an emergency prescription. She said they didn't do general meds as emergency. Very calmly and without frustration, I said that's ok but I have been told not to stop taking it and I haven't any left. She then changed demeanour and accused me of having a go at her, I was shocked and replied that I wasn't having a go just trying to find a solution...she then hung up on me whilst I was explaining thais..how rude!! shocking patient care and understanding.
Visited September 2022
Penketh Health Centre has not yet replied.
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Review titled Terrible appointment system
Rated 1 star out of 5
by Anonymous - Posted on 08 August 2022
It is always an absolute stress trying to get an appointment here. On hold for over an hour from 8:30 when the lines open.. only to be told there are no appointments left and you can call 111. The call handlers/receptionists are always incredibly rude and unhelpful, both over the phone and in person. I completely understand they are understaffed but there really is not need to be so miserable and condescending, especially when people are being polite to you and just trying to find out the best way to get an appointment. As soon as I can I will be moving myself and the rest of my family to another practice.
Visited August 2022
Penketh Health Centre has not yet replied.