Penketh Health Centre
Honiton Way, Penketh, Warrington, Cheshire, WA5 2EYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible experiences making appointments, etc.
Rated 1 star out of 5
by David John Illidge - Posted on 14 October 2024
My wife and i arrived at 8;20am 14/10/24 and was 7 in the queue outside. We got to speak to the receptionist at 9am. The receptionist was obviously new to the practice and was being mentored by a colleague. My and i where extremely frustrated at the questioning as we needed to see a GP due to several ongoing health issues with my wife. The result of our wait was a GP would ring sometime this afternoon!!!! I have been a resident in Penketh for 50 years and have witnessed the decline of our health centre, especially in the last decade. I am not a whingeing individual but watching our local health services decline made me register my complaints.. I would suggest having 2 people at busy times on reception who are fully trained would help. Health services are vital, especially as Penketh and Sankey have many older residents and the population expanding constantly. Yours David Illidge
Visited October 2024
Penketh Health Centre has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Paul & Jackie Manning - Posted on 03 October 2024
Thank you very much for the excellent service you provided today, your assistance was very much appreciated and saved us a lot of time that we would have spent trying to sort out on line. 🤩
Visited October 2024
Penketh Health Centre has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Howard Ireland - Posted on 03 October 2024
Really good to see the Nurse today for our travel jabs for both myself and my wife. Would also like to thank the helpfulness of the 2 reception staff I have recently seen. Both very accommodating. Thank you
Visited August 2024
Penketh Health Centre has not yet replied.
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Review titled Very prompt and excellent attention
Rated 5 stars out of 5
by Elizabeth - Posted on 13 September 2024
Thank you very much for the very prompt and excellent attention to my concerns on Wednesday 22st August 2024
Visited August 2024
Penketh Health Centre has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Steven - Posted on 10 September 2024
Thank you so much, my shoulder pain is very much improved . You were very patient in explaining everything to me . I’m happy I went ahead with having injection .
Visited August 2024
Penketh Health Centre has not yet replied.
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Review titled Not good on reception
Rated 2 stars out of 5
by Anonymous - Posted on 19 July 2024
My daughter came in the practice with her baby who was having breathing difficulties. Only to be sent away no appointments..told to go walk in centre. Only to be rushed into hospital by ambulance. So who ever was on reception that day needs more training. And the priority of children.. baby is on oxygen and has bin kept in.. this is not good enough..
Visited July 2024
Penketh Health Centre has not yet replied.
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Review titled Above and beyond expectations
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
I contacted the surgery, Regarding a Mental health issue, the receptionist told me I would receive a call from a Doctor to which I did but unfortunately I missed the call, usually I would have expected to make another appointment the next day, but no the Doctor called me back whilst I was on another call, I spoke to him and explained I was on the phone to the nhs helpline, he said don’t hang up I promise I will call you back this evening, to his word at 21:00 he called me back, I suffer with a degenerative eye condition called rp and I am at a stage where my eyesight is virtually gone and this caused me to have a mini episode, after explaining the reasons behind this, he explained he actually studied with rp patients at university, he talked me through his experience of working with patients suffering from rp and actually made me feel normal again, and not alone in what I was going through, we discussed plans for the future and what had helped other patients he had spoken to with rp and also medication and I was unsure, out of the goodness of his own heart he said to me, I will tell you what I will do, I will call you back on Wednesday it’s not a appointment, ( basically in his own time )but I personally want to give you the time to make the decision you want to make, to his word he called me today and he was fantastic,In Summary the world needs more people in it like this doctor , I will ever be grateful for his help and advice.
Visited July 2024
Penketh Health Centre has not yet replied.
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Review titled Passive aggressive recceptionist
Rated 1 star out of 5
by Pam Tipping - Posted on 12 August 2023
The receptionist was initially helpful and friendly until she realised that I had turn up for an appointment made 3 weeks earlier and was not in their system. She then told me to go home and ring up Monday. When I said I wasnt happy with that she told me she wasn't there to argue and to take her advice and go home. Not sure who she thought she was talking to but I'm no kid and I expect better customer service than what she delivered. Smug, arrogant, patronising and aggressive is not what I expect when they have screwed up. I'm leaving the practice not because they screwed up with my appointment I can accept mistakes are made. Not because they arranged an appointment with me previously and texted to cancel it and told me to ring up to make another appointment a few weeks ago ( you cancelled my appointment not me so you ring me to arrange another appointment). I am leaving because I will not be spoken to so rudely by anyone under any circumstances but as this was there error it just makes it worse.
Visited August 2023
Penketh Health Centre has not yet replied.
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Review titled Helpful practice
Rated 4 stars out of 5
by Sue - Posted on 28 June 2023
Today I had cause to ring the surgery (my dad's) The receptionist was very helpful The GP rang me back. the GP saw my dad face to face within 20 mins of the call. I asked for a wheelchair which there was no problem with From start to finish it much improved to the service previously given. My dad is 86 and has been with the same Drs all his life What a turn around 5 stars
Visited June 2023
Penketh Health Centre has not yet replied.
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Review titled Mixed messaged
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I was going to pick up some information that was in a letter for a friend who is struggling to walk. They asked her for help permission and my name who was collecting. I set off and they rung her to say I can’t collect. I contacted them to ask why and I got told she has to send proof in an email I.e a photo I’d like a passport or D/L I disagreed and asked if the email is secured I did not get an answer I just got you don’t understand. I am furious I asked the question as they wanted me to send private documentation via a email address. The patient I was collecting for is due for hip surgery and unanticipated walk and they won’t let me or her husband collect just her. This is a joke she can barely walk. They say it’s for insurance detail that she collects herself and they won’t send by post. They will send if she sends documentation over by email and they will FaceTime her first to verify who she is. She is over 80+ years and don’t know FaceTime what are you people playing at and thank you for hanging up when I said you don’t understand is your email secure
Visited June 2023
Penketh Health Centre has not yet replied.