Penkridge Medical Practice
Pinfold Lane, Penkridge, Stafford, Staffordshire, ST19 5APContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Penkridge Medical Practice.
Reviews
-
Review titled Phone line
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2025
Terrible management of phone lines. I was on hold for 2.5 hours!! When I got to speak to someone they said they closed on a Thursday between 12-2pm for training. I called before this this time and I was number 17 in the queue it appears they just leave you in the queue while they disappear on training. I got no apology just got an excuse of it must have been a system error! Disgusting, let’s hope the training was on how to manage phones lines more efficiently!
Visited March 2025
Review titled Penkridge Medical Practice
Replied on 24 March 2025
Dear Patient, Thank you for sharing your feedback with us. If you are able to contact us directly with more detail, we would be happy to look into this further for you. Please accept our apologies for your experience. Kind regards, Penkridge Medical Practice
-
Review titled Phone service
Rated 2 stars out of 5
by Anonymous - Posted on 03 March 2025
The staff who answer the phone are so rude. Also had the phone put down on myself twice. I was asking for a simple request of sending an email to a hospital for referral. No one could answer a simple question. When have had appointments with the practitioners have been lovely however telephone staff are very rude
Visited March 2025
Review titled Penkridge Medical Practice
Replied on 24 March 2025
Dear Patient, Thank you for your feedback, please accept our apologies for your experience. All of our telephone calls are recorded for training purposes. If you are able to contact us directly and provide more detail, we would be happy to look into this further. Kind regards, Penkridge Medical Practice
-
Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2025
Have a possible appointment for almost 3 weeks away for pain & grief management. Feel failed. Don't see how you can be taking on new patients when there are not enough appointments to give the patients already registered.
Visited January 2025
Review titled Penkridge Medical Practice
Replied on 24 March 2025
Dear Patient, Thank you for sharing your feedback with us. If you are able to contact us directly with more detail, we would be happy to look into this further for you. Please accept our apologies for your experience. Kind regards, Penkridge Medical Practice
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
Phoned this morning got a call back within 15mins offered appt with nurse practitioner 45 mins later. Problem sorted. Nurse practitioner was friendly professional and reassuring very impressed with whole experience
Visited April 2024
Penkridge Medical Practice has not yet replied.
-
Review titled Phone service is terrible
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2024
The phone system is terrible. They clearly need more staff on the phones. Ringing in the evening when you would expect it to be quiter and the hold time was 50 odd minutes. Worst GP surgery I've ever dealt with trying to get an appointment, but to be fair the appointments I have got all the staff and doctors have been great.
Visited March 2024
Review titled Penkridge Medical Practice
Replied on 24 March 2025
Dear Patient, Thank you for sharing your experience with us, we are sorry to hear that you were dissatisfied with the call waiting times. We value feedback from patients which helps us improve our service. Kind regards, Penkridge Medical Practice
-
Review titled Showing compassion and support
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
After a recent period of illness in hospital, I was contacted by the Practice (without even requesting an appointment) after being discharged. This form of support shows how much the Practice aims to look after its patients to ensure that they are well supported.
Visited July 2023
Review titled Penkridge Medical Practice
Replied on 24 July 2023
Dear Patient Thank you for your positive feedback. We appreciate that you have taken the time to post this and will share it with staff. We hope you are now feeling better. Amanda Page Business Partner