Penn Hill Surgery, Yeovil
St. Nicholas Close, Yeovil, Somerset, BA20 1SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not communicating
Rated 1 star out of 5
by Akhila - Posted on 14 June 2024
I’ve asked to send a personal statement for a further onward refferal to plastic surgery from pen hill surgeries yeovil. I’ve send the email 7th of June, and I called them to check have they received the email, and got a confirmation stating they have received. And I waited a contacted them again to check what is the status of my refferal, they are replying me back saying they haven’t received my personal statement. This is really frustrating and disappointing, as I’ve send all this on the same date as they requested. The refferal was supposed to be an urgent refferal, its been more than 3 months , they are not doing anything, not communicating properly. Very disappointing service. I need a solution as early as possible otherwise I’m going to escalate this further. Thanks
Visited June 2024
Penn Hill Surgery, Yeovil has not yet replied.
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Review titled Wonderful receptionist
Rated 5 stars out of 5
by Sue S - Posted on 27 March 2024
I was unable to get a prescription from the pharmacy or my optician so called in at the surgery reception. The lady behind the desk was wonderful and managed to get me an appointment that afternoon - we had a good laugh too! I know GP receptionists get a 'bad rap' but I have found the receptionists at Penn Hill to be friendly, approachable and helpful.
Visited March 2024
Penn Hill Surgery, Yeovil has not yet replied.
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Review titled Confused
Rated 3 stars out of 5
by Mr & Mrs M. Ladyman - Posted on 05 December 2023
Why can no appointments be made in advance can someone tell us please. No continuity, have a named GP but not able to see him! With serious health conditions and recently out of hospital again and concerns over medication changes offered an appt with a trainee and totally understand and certainly not being difficult but having said can wait as symptoms quite complicated please can we see our own GP, told would have to wait 3-4 weeks, so could we make an appt for 3-4 weeks time, it is all too confusing! The receptionist was very polite but we are in our seventies and just dont understand what on earth is going on. The one positive is that the practice manager has changed I understand, the previous one was so rude and disrespectful, he was actually quite threatening.
Visited November 2023
Penn Hill Surgery, Yeovil has not yet replied.
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Review titled Rude Receptionist
Rated 2 stars out of 5
by Paula Dowding - Posted on 06 December 2022
I called this morning after explaining that my 90-year-old mother-in-law had a bad fall at the weekend, and I need to make an appointment to have her 9 stitches out, unfortunate she is house bound so we would need a home visit. This was going ok at this time until I was bluntly told that she wasn't registered as house bound. I have a huge respect for the receptionists as they do have a hard time, I always make sure I am courteous and polite to them. She then explained that they would telephone my mother-in-law, I explained that she doesn't answer her phone I was told "that's not my problem" I asked her not to be so rude and I'm afraid she was, so I terminated the phone call. My mother-in-law still needs to have her stitches taken out. My mother-in-law has been a patient with Penhill for over 70 years and I think she reserved some respect!! This incident wasn't necessary, and politeness goes both ways!!!
Visited December 2022
Penn Hill Surgery, Yeovil has not yet replied.