Pennine Drive Practice
8 Pennine Drive, Hendon, London, NW2 1PAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't even process my registration
Rated 1 star out of 5
by Matt Freeman - Posted on 17 February 2023
Rude unhelpful staff insisted they needed 2 weeks to process my registration but even after 2 weeks they were incapable of doing this or speaking in a polite helping manner. Absolutely useless in the wrong profession making patients more ill is my experience
Visited January 2023
Review titled Pennine Drive Practice
Replied on 03 June 2024
Dear Mr Freeman I am sorry to hear of your experience when you tried to register at the surgery. We have made improvements to our registration system and trained more staff. I apologise for any distress caused to you and have spoken to the staff to ensure they speak in a polite and helpful manner at all times .
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Review titled worst practice
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
At this practice is impossible to get an appoinment.. the receptionists are very rude and not helping with any query. If the doctor said to discuss once the prescription is finished (especially if the symptoms are the same or worse) how can you offer an appt in 2 months time? They should at least discuss with doctor to make sure the decision that a receptionist make is a good one. Honestly, all reviews are extremly bad and nobody does anyting to improve the service!?!?!? I am under the doctors care not the receptionist but obviously this doesn't matter. Not to mention all you get are telephone consultations... This service is appalling..
Visited January 2023
Review titled Pennine Drive Practice
Replied on 07 February 2023
Dear Patient Your points have been noted. We are sorry that you were unhappy with your experience with the receptionists at the surgery. They try to follow the triaging system and act in accordance with the instructions given. We will ensure that their training is assessed and updated. Due to the pandemic for safety reasons the move was to have telephone consultations rather than Face to Face but the doctors assess the situation and see the patients who need to be seen face to face and this is happening a lot more now where doctor decides such a consultation is needed.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Virtually impossible to get an appointment. Made to wait for absolutely ages, reject to be told to call back tomorrow. Complete disregard for health of patients. If this was happening in the 19th century it would be hard to believe.... The only suggestion is to go the walk in clinic. But if you can't get there, and even if you could you have to wait for 6 hours. They are fine for you to rot away at home, you are not even a statistic
Visited December 2022
Review titled Pennine Drive Practice
Replied on 07 February 2023
Sorry that you had a bad experience. We are trying our best but we are having difficulty in recruiting since one of our partners left and another doctor relocated.